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Unruly Passengers

Unruly passenger incidents are a significant daily operational challenge for member airlines. They affect safety, compromise the travel experience for other passengers, cause operational disruption and add significant costs for airlines.

A key decision taken at the AGM was the unanimous adoption of core principles on unruly passengers (pdf). These principles set out a comprehensive approach to tackling the issue, highlighting the need for governments and industry to work together.  Specific actions include calling on:

  • Governments to ratify the new Montreal Protocol 2014 (MP14) so that they have the legal tools they need to prosecute unruly passengers, which will have a deterrent effect
  • Airlines to ensure they have policies and procedures in place to help prevent and manage unruly passenger incidents
  • Airports and concessionaires, such as bars and restaurants, to provide staff training that will help avoid unruly incidents in flight (e.g. responsible service of alcohol)

A key priority is to get MP14 into force. This requires 22 States to ratify it, with universal ratification by States thereafter. The AGM Resolution and core principles will be a key tool in an advocacy campaign that we are launching.

  • IATA’s Area Managers will be working locally with member airlines and other stakeholders to engage government ministries and regulators calling for them to ratify MP14 urgently
  • At the regional level we are working together with our partner airline associations and the regional civil aviation conferences to promote ratification
  • Finally, at the global level we will work through ICAO to ensure States focus on ratification, and with partners such as Airports Council International (ACI) to develop initiatives that help prevent unruly incidents in flight

Additional information

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