Iberia receives BIP certificate

 

Rafael Sánchez-Lozano, CEO of Iberia received a certificate for the airline’s participation in the Baggage Improvement Program at their hub, Madrid-Barajas Airport (MAD).

Mr Sánchez-Lozano stated “this certificate strengthens the commitment we have with our customers to manage luggage properly, which is a key aspect of their travel experience".   

The initial BIP diagnosis visit at Madrid-Barajas Airport took place back in 2009. The IATA BIP team recently conducted a second diagnosis visit to validate the performance improvements and to identify additional areas for the airline to improve. Iberia’s commitment to BIP has been acknowledged - several recommendations have been implemented which has contributed to more than 35% reduction in the travel time of the local baggage from the satellite terminal (T4S).*     

Rafael Schvartzman, Regional Vice President, Europe, IATA and Rafael Sánchez-Lozano, CEO Iberia at Madrid-Barajas Airport.

The BIP team has also collaborated with Iberia through Self-Help in Montevideo (MVD) and plans to work with Iberia at Las Palmas de Gran Canaria (LPA).

*Source: Iberia figures.