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Distribution & Travel Experience, drivers of WPS



The World Passenger Symposium (WPS) will be taking place in Dublin Convention Center, Ireland.


WPS has become the “must attend” event in the aviation industry and this year will bring together 650 experts from the airline, airport, travel agent and technology communities.


Under the theme “From Service to Value – A Customer Driven Transformation”, WPS will focus on the overall customer experience.  Panels discussing the status of the New Distribution Capability (NDC) program are sure to be a highlight. 

The Travel Experience elements of WPS will be linked by the theme of how technology and process enhancements could improve the overall experience of travel. Topics will include mobile technology in travel, the benefits of social media, the Checkpoint of the Future, passenger rights and the permanent bag tag. The overall discussion will be grounded with the traveler’s perspective on the experience of travel when the results of the IATA Customer Survey are announced.

Join us in Dublin - from 29-31 of October

WPS will feature keynote addresses by Aer Lingus CEO Christoph Mueller and IATA’s Director General and CEO Tony Tyler.  The leadership panel, moderated by BBC Presenter Rajan Datar, will feature leading airline, airport, regulatory and distribution experts, including:

  • Douglas Anderson, CEO, Carlson Wagonlit Travel
  • Matthew Baldwin, Aviation Director, European Commission
  • Alexandre de Juniac, CEO, Air France/KLM
  • Christoph Mueller, CEO, Aer Lingus
  • Kevin Toland, CEO, Dublin Airport Authority (DAA)
  • Gordon Wilson, President and CEO, Travelport Limited

WPS will also provide a forum for travel agents and travel management companies to discuss their perspectives of the opportunities and challenges on NDC and the other initiatives.

Register now!

WPS is still open for registration. For additional information on the event, please access the program directory (pdf).


Additional information

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