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Baggage mishandling cut by 50% at Vienna International Airport

Austrian Airlines have recently participated in the Baggage Improvement Program (BIP) for the second time by conducting a gap closure diagnosis in Vienna International Airport (VIE).

This exercise was not only intended to validate the performance improvements but also an opportunity for Austrian Airlines to leverage once again the benefits of BIP and reduce baggage mishandling.

Recent baggage handling performance figures in VIE indicate improvements of 50%. Austrian Airlines have proven that mishandling of bags is not inherent to the baggage handling process and that through continuous commitment and efforts, it can be combatted effectively.

“Having participated in the Baggage Improvement Program in 2009 and in 2011, we have been able to cut our baggage mishandling rate by 50%. This has allowed us to reduce our operational cost and more importantly improve the service to our customers. With IATA subject matter experts on our side, we have been able to address baggage handling issues, and raise awareness of our efforts in Vienna International Airport as well as across our route network.”

Michaela Schumacher, Manager Baggage Handling Policies & Systems, Austrian Airlines

Check out case studies posted on the BIP website to find out how baggage mishandling has been reduced in other airports.

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