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Passenger Facilitation keeps on progressing!


Since the project was launched to improve queues and waiting times at security checkpoints, 18 airports have volunteered for a diagnosis conducted by IATA. Every airport visited so far is unique, with a different layout and different infrastructure. There is not a one size fits all solution, nevertheless there are solutions that can be applied, no matter the size of the airport or country the airport is located.

The IATA Passenger Facilitation Program promotes individual solutions tailored to airport needs' to provide a seamless, efficient and secure passenger experience. The ultimate goal is to create a win-win situation for all stakeholders involved, above all, ensuring security will not be compromised. The passenger will benefit from a better experience, the airport from a deferment of infrastructure requirements and the airline from an on time departure.

The airports that were recently visited by the Passenger Facilitation team were Monterrey in Mexico, Medellin in Colombia and Kansai in Japan.

OMA is a leader in the airport industry in Mexico, serving around 12.6 million passengers per year. OMA manages and operates 13 airports in nine states in Northern and Central Mexico, including Monterrey, Mexico's industrial capital; and the tourist destinations of Acapulco, Mazatlan, and Zihuatanejo as well as seven regional cities and two border cities, Ciudad Juárez and Reynosa. Monterrey is the largest airport managed by OMA with 6.1 million passengers in 2012 and an estimated growth of 5% in 2013.

Enrique Navarro, Airport Administrator said: “The IATA Passenger Facilitation diagnosis conducted at Monterrey airport has been very positive and helpful. The recommendations done to improve passenger experience at Monterrey airport will serve as key learnings to implement the changes across our 13 airports. The IATA recommendations represent a potential instrument to establish innovative ideas and substantially  improve our quality of service in our checkpoints towards levels of excellence.”

Sara Ramírez Restrepo, General Manager of Medellin Colombia stated: “It has been a pleasure for us at Medellin to have received the visit of IATA experts on Passenger Facilitation. Getting to know the opportunities to improve as well as the solutions related to the concept or method rather than on investment motivates us to adopt the solutions quickly. Our goal is to align the Passenger Experience at Medellin airport with the targets for 2020. We will pursue the adoption of the identified solutions.”

Towards the end of the year, Passenger Facilitation will be shifting its activities to Brazil in view of the upcoming World Cup. The focus will be to facilitate the movement of thousands of tourists travelling to Brazil, providing a secure and unforgettable experience. 

Automated Border Control

Kigali International Airport has become the first airport in Africa to introduce an automated passenger arrival system that will speed up the passenger clearance process under the name “Automated Passenger Clearance System (APCS)” . As a result, Rwandan passport holders will be able to use two “APCS” electronic gates to gain clearance when entering the country. The APCS system comprises an electronic passport reader and fingerprint scanner which will remove the need for human input and passport stamps. According to the Civil Aviation Authority in Rwanda this will save much time at arrivals with the whole process taking just 17 seconds.

For additional information on the project, please access the Passenger Facilitation site.


Additional information

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