The StB Think Tank white paper (pdf) was released during the 1st World Passenger Symposium held in Singapore in 2011. This document summarizes the ideas that will save costs, improve services and prepare for tomorrow’s passenger.
It proposed the following five goals to pursue:
- Goal 1 – Airline products can be sold through all channels, identifying customers, and personalizing offers and prices
- Goal 2 – Passenger data is provided by passenger and validated by governments
- Goal 3 – Passengers can access real-time information relating to operational information on flight status, wait times and bags on any device in any location
- Goal 4 – The consumer ground experience is hassle free
- Goal 5 – Seamless end to end customer journey through interoperability of travel partners
Where are we at six months later?
StB newsletter will be including regular updates in the following StB numbers. Stay tuned if you don’t want to miss the progress on achieving these goals!
On this month’s issue check out what IATA is currently doing to pursue Goal 2:
Passenger Facilitation focuses primarily on the regulatory areas (red outlined boxes) o f the end-to-end process.
Following September 11th the increase and constantly changing security requirements continue to add costs to the industry. Air travelers assign their most negative ratings to the time it takes to get through airport security screening. The screening process is often described as inconsistent, stressful and invasive. But improving the security process is a complex challenge given the number of stakeholders involved: airport operators, airlines, and multiple government agencies. Each of them has their own operational goals especially with regards to improving efficiency, security and passenger experience.
In reference to a travelers’ journey, much has been done to simplify the process however delays associated with passenger security processing are significant as the number of passengers grow and security threats and border protection measures proliferate around the world.
Global passenger traffic is expected to increase by 5.8% annually over the next five years. Estimates that global passenger traffic will reach 7.1 billion by 2015, clearly indicates the challenge facing the passenger, the aviation industry and governments.
The Passenger Facilitation Working Group is the only IATA forum which brings together airlines, airports, governments and technology providers to develop mutually beneficial solutions for everyone involved. Governments such as USA, UK, Australia, Canada, New Zealand and Netherlands are already working together to develop industry recommended practices to ensure a consistent approach to passenger processes globally while allowing variations to meet local needs.
The priorities of the Passenger Facilitation program are:
- Security Access:
Improve the passenger flow at security checkpoint with existing technology and infrastructure in order to reduce queue length and times, which will facilitate a more efficient use of space and a deferment of infrastructure requirements and costs.
Improve border crossing through the promotion of automated border control in order to support passenger growth and reduce waiting times. An automated approach will help processing millions of low-risk passengers quickly, conveniently and cost-effectively while maintaining the security of the borders.
- Passenger data
Improve the quality of passenger related information which is transferred from the Airlines to Government in order to enable the identification of potentially high-risk passengers and facilitate the clearing of low risk travelers. Reliable data would reduce the number of transmissions and fines which may occur due to inadmissible passengers, missing data or mismatching data.
To know more about Passenger Facilitation please visit the website.