The BRM is now available either online (new this edition) or a software application download. Print versions are available, but only when purchased with the combos. To have the latest set of baggage related resolutions or recommended practices, select the BRM & Passengers Services Conference Resolutions Manual (PSCRM) combo and save up to $115.

Aslo brand new this year, for individual customer's only, for the first time we are making the BRM available in multiple formats as one combo! So no matter where you are, you can either consult it in print, online on your smart device or as an application on your PC. Contact customer service to learn more about this great combo and place your order.

The cost of mishandled baggage

According to the SITA 2015 Baggage Report, the overall cost of mishandled bags to the industry was US$2.3 billion in 2015 (US$2.09 billion in 2013). Nevertheless, this is a sizable reduction on the US$4.22 billion mishandling cost racked up in 2007.

Improving baggage operations

The BRM is designed to provide insight into the key features of baggage operations.

To ensure the greatest possible accuracy and relevance, the content for this manual has been gathered through intensive collaboration across all those with a stake in baggage management. It presents potential issues that might occur along a generic baggage chain and ways to overcome them with global best practice guidance.

Topics include:

• How to set corporate baggage policy
• Reference source for baggage tracing and claims offices
• Guidance on reducing mishandled baggage
• Understanding baggage tag design and baggage messages
• 100+ solutions from the IATA Baggage Improvement Program (BIP) - new in 2nd edition
• "Chapter 2 - Baggage Handling" of the Airport Handling Manual that has 18 baggage related resolutions and recommended practices. For the remaining 29 resolutions and recommended practices related to baggage, including resolution 753, please refer to the Passenger Services Conference Resolutions Manual (PSCRM) and look out for the BRM/PSCRM combo.

BRM 2nd Edition

IATA Baggage Services

IATA’s Baggage Services brings value to the air transport industry through several mechanisms. These support our members and encourage collaboration between airlines when transporting baggage. Our main project focus is InBag - Innovation in Baggage.

Work Groups

• Baggage Working Group (BWG) & Baggage Steering Group were established to review and develop baggage related recommendations into a form that can be adopted by the ASC and then the PSC as resolutions or recommended practices.
• Airport Services Committee (ASC) develops and maintains standards and procedures for the handling of passengers and baggage at airports, including all forms and regulations.
• Passenger Services Conference (PSC) agrees standards and procedures for passenger and baggage handling, passenger reservations and passenger ticketing matters among others.
• Upcoming Work Group meetings 

Baggage XML Initiative

The Baggage XML project is working towards a sustainable standard for messaging in the area of baggage.