• Improve efficiency in operations and training, and reduce potential errors with a single, streamlined solution
• Improve safety witth standard operating procedures that are simple to understand and assimilate
• Control costs with this greater efficiency and safety, your ability to keep costs down will also improve, ultimately and positively affecting your bottom line.

Airlines / GSA

Airports​

Freight Forwarders & Shippers

• Extension of described activities of forwarders (chapters 1-6)
• Expansion of the section pertaining to supervisory authorities, including their roles and appropriate regulations
• Transfer of cargo handling content from other IATA publications to the CHM
• Addition of ULD build-up requirements for special and odd-sized cargo
• Addition of ‘repair processes’ such as how to handle irregularities and non-delivery; and damage reporting standards, with relevant links to the Cargo Claims & Loss Prevention Handbook (CCHB)
• Addition of a section on operator variations
• Addition of training guidance