New at ITDI - Q2 2014
New Training Solutions
We are continually hard at work developing innovative, new training solutions to ensure you remain at the forefront of your sector. Take a look at the range of the new programs we’ve developed this quarter:
University of Geneva – IATA Diploma of Advanced Studies in Advocacy, Communication and External Relations: Advocacy encompasses a wide range of communication and project management skills combined with proper strategy and execution. This is a part time, executive program comprising 10 three-day courses.
Route Forecasting and Development Strategies: Develop your skills to make effective scheduling and yield decisions to determine profitable routes for your airline.
Passenger Fares and Ticketing – Intermediate: Learn how to quote special fares for single pricing units and when to apply the most restrictive conditions.
NDC Awareness Course: Learn about the new IATA NDC communications standard for the travel industry and discover how to take advantage of its more transparent shopping experience.
Investing in the Americas
Miami IATA Training Center – Americas Regional Office
Newly Renovated Offices and Expanded Training Schedule
The Miami IATA Training Center has come a long way over the past three years. If you haven’t participated in an IATA course in Miami lately, you will be amazed by the recent expansion of our Americas Regional Office, located in the Blue Lagoon office complex overlooking Miami International Airport. With close to 160 employees, IATA now occupies two floors at 703 Waterford Way.
||ITDI Participants enjoy a class in the courtyard|
In February 2012, the ITDI training facility moved from a one room training operation on the 6th floor, to two, brand new, state of the art classrooms, a fully equipped business center and lounge area on the 2nd floor, with beautiful views of the lagoon and Miami International Airport. Together with our new facilities, we have expanded our training schedule to offer over 120 courses in Miami, year round.
The Americas Regional Office is also headquarters to Cargo Network Services (CNS) and International Airlines Travel Agent Network (IATAN), both wholly owned subsidiaries of IATA and whose value to the industry is specific to the U.S. market.
ITDI partners with both IATAN and CNS in the development and delivery of training courses in cargo and travel and tourism. Due to the size of the Miami port and the concentration of tourism in the region, these courses represent the majority of our business in the market. It doesn’t hurt that Miami is one of the top tourist destinations in the country with Key West and Orlando being less than a four hour drive from our offices.
Meet the Team
Although we are a small group, we manage a thriving and growing operation not only in Miami, but throughout the Americas. Together with our sister center in Montreal, we manage a year-round schedule of courses in our Miami training center and coordinate on-site, customized training at Regional Training Partner locations throughout the U.S. and South America.
Manager, Regional Training Centers
– The Americas
||Krizia Soru |
Training Operations Associate, Miami Regional Training Center
People make the difference
If you ever registered or inquired about a course in Miami, you have likely communicated with Diana or Krizia by email or phone. These two young ladies are part of what makes the Miami Training Center exceptional and unique, due to their attention to detail and focus on assuring a quality experience for all of our participants.
Krizia Soru joined the Miami Regional Training Center team as an Intern in January 2013 and became full-time in January 2014 as a Training Operations Support Associate.
Krizia has a passion for aviation and business administration, which is reflected not only in her work life, but also in the academic degrees she has earned. Krizia is a very enthusiastic, high energy and upbeat individual. She excels in communication and responds to all inquiries with speed, enthusiasm and professionalism. She also embraces and welcomes our participants each and every week, focusing on exceeding their expectations while expanding their knowledge and career.
Krizia takes pride in her customer service skills, which she perfected during her years working in the hospitality industry. She is also an avid photographer and incorporates this special talent into our operation as the official ITDI course photographer. Her services have even been requested by other departments in the region due to her unique skill behind the camera!
Diana Cobas joined the IATA family in April 2009 as a member of the IATAN team. She was an instrumental part in successfully completing the migration of IATAN operations from Montreal to the regional hub in Miami. After two years of handling the United States travel agent market she decided it was time to broaden her experience with more international members and customers, so she began working for the newly established Miami Regional Training Center as the Assistant Manager.
Together with Theresa Light and Krizia Soru they have been able to completely transform and enhance the training experience for those attending courses in Miami. Drawing from her previous experience in customer service, she prides herself in providing our participants the utmost respect and professionalism. It is a true joy for her to interact and learn from our participants’ cultures and experiences in the aviation industry.
Her passion and desire to learn more about the industry is reflected in her education. She holds a FAA Part 121 Dispatcher Certificate, an Aviation/Airline Management Certificate from Miami Dade College, and recently completed a Master in Aeronautical Science from Embry Riddle University. She hopes to use her knowledge and network to further understand the needs of our members and provide the highest level of service to prepare them for the challenges ahead.
Montreal IATA Training Center – IATA Global Headquarters
The Montreal IATA Training Center (ITC) is located in the heart of Montreal, at the official IATA Headquarters. We cater to English and French speakers and are conveniently located in Montreal’s business district close to a number of international aviation organization headquarters, including ICAO, offering you the possibility to combine your training and business needs.
Montreal is a diverse, cosmopolitan city world-famous for its gastronomy, festivals and the largest underground city. It is close to well-known ski resorts, and is astonishingly beautiful in the spring, summer and autumn months.
Since 1999, our Montreal ITC has welcomed over 500 participants annually, making this our 15th year in operation. The center boasts an 11-classroom facility, conveniently located next to a metro line, with historic Vieux-Montreal and the St. Lawrence River only a short walk away.
As a leading provider of global aviation training solutions, IATA’s understanding of international standards, industry regulations and best practices ensure you benefit from training that addresses the real challenges of today’s aviation environment. Our Law and Regulations training leverages IATA’s extensive international presence to facilitate the cross-border provision of air services in a safe, secure, and economical manner. Our courses provide regulators and legal staff with a global perspective to manage the regulatory process.
To that effect, we continue to expand our center’s course offering. Here is a sample of our new quarterly additions:
New in French:
Service à la Clientèle
Compétences en Communication
Gestion de Ressources Humaines
Règlements de l'IATA relatifs aux matières dangereuses (DGR) - Catégorie initiale 6
New in English:
Air Transport Statistics
Aviation Policy and Advocacy
Managing the Implementation of Aviation System Block Upgrades
Law courses, newly approved by the Barreau du Québec (PEU credits*):
European Union Aviation Law
Aircraft Acquisition and Financing
*PEU credits are granted to graduates by the Barreau du Québec
People make the difference
Natalia Horokhova is the Assistant Manager, IATA Montreal Training Center. She has worked with IATA for the past six years and has been involved in education for over 20 years, including former work as a University Professor in Moscow, Russia. She is fluent in both English and Russian. Her work with ITDI includes managing operations, marketing, sales, and representing ITDI at conferences and events throughout the region.
Natalia is passionate about providing excellent customer service and she has made it her personal goal to set the training center in Montreal as an example of customer service excellence. Her innovation, passion and resourcefulness have been key to making Montreal one of the preferred training destinations for our participants.
Assistant Manager, IATA Montreal Training Center
New Partners in the Americas
ASCA becomes IATA Regional Training Partner - Dominican Republic has it All!
Just as their national “Tourism” slogan states, Dominican Republic has it all! From white sandy beaches in Punta Cana to an IATA Regional Training Partner in Santo Domingo!
On March 17, 2014, Academia Superior de Ciencias Aeronauticas (ASCA) of Instituto Dominicano de Aviación Civil (IDAC) officially launched IATA’s Regional Training Partnership.
Dominican Republic, discovered in 1492 by Christopher Columbus, is overflowing with fascinating history, museums and exciting cultural experiences like music, art and festivals and unique Dominican specialties such as cigars, rum, chocolate, coffee, merengue, amber and larimar. It’s the second largest and most diverse Caribbean country, situated just two hours south of Miami, less than four hours from New York and eight hours from most European cities. Known for their warm and hospitable people, Dominican Republic is a destination like no other, featuring astounding nature, intriguing history and rich culture.
IATA “discovered” this unique opportunity to offer Civil Aviation and Aeronautical Training about five years ago. It started with a phone call from our former IATA Country Manager for Western Caribbean, Ms. Alicia Lines, to IATA’s direct sales team. “It was a call with a vision, to advise that a brand new aeronautical training center was just built by Las Americas International Airport in Santo Domingo, affirms our current IATA Caribbean Area Manager, Mr. Lionel Van Der Walt, who attended the inauguration. “Today, we launch the first of eight ITDI courses to train the current and next generation of Civil Aviation Professionals of the Dominican Republic and the Caribbean.” “Civil Aviation and Safety Training is the key priority for the continual growth of this marvelous touristic island,” says Mr. Lionel Van Der Walt.
Mr. Rick Hunger, IATA’s Director of Safety and Flight Operations and Ms. Karen Stephenson, Product Manager, Civil Aviation, ANS and Safety Training, affirm from behind the scenes, “We have partnered with ASCA as the first ICAO Certified - TRAINAIR PLUS Center in the Americas. This is just the beginning of this Regional Training Center Partnership. We expect to grow as ASCA grows.” says Mr. Rick Hunger.
Front Row (left to right): Eduardo Tejada, Coordinador de Dirección de ASCA; Bolívar León, Director de Navegación Aérea IDAC; Juan Thomas Burgos, Director ASCA, Lionel Van Der Walt; IATA Area Manager, Caribbean; Capt. Alejandro Covello, IATA Instructor
Courses to take place are: Operational Risk Management in Civil Aviation, Aeronautical Information Management (AIM), Senior Civil Aviation Management, Advanced Safety Management Systems in Civil Aviation, Planning & Strategic Direction in Civil Aviation, Emergency Response Planning for CAAs and Air Navigation Service Providers, Management of Air Navigation Services, Legal and Financial Issues for Air Navigation Service Providers.
All are welcome to register for upcoming courses. For further information, please contact:
Monica Vegh Requena
Direct Sales Manager, Americas
IATA Marketing & Commercial Services
In other Regions
IATA provides in-company training for Sky Aviation Handling Company Limited
24-28 February, Lagos. IATA conducted another successful in-company course in Lagos, Nigeria for Sky Aviation Handling Company Limited (SAHCOL). View the class photo, below.
First row (left to right): Adenekan Serift, Taylor Seyi, Ogbechie Isioma, Nmadu Samuel Waziri, Afolayan Tolulope, Nwatuzor Charles Bello Samson, Itay Levin (Instructor), Ofere Cuthbert, Segun S.K, Okeke Isaac N., Oseghale Christie.
Top left to right: Yayock Celestina, Isawumi Oyedoyin, Nwadiunor Chris, Kafidipe Olajide, Onunkwo Ifeanyi, Adewusi Raphael, Okunlola Adebowale, Onotu Amadu
Have a look at the latest class photos from IATA Training Centers around the world.