New and Updated Programs in 2015
IATA Training continually innovates to keep pace with the rapid growth and technological advancements that are the hallmarks of the aviation industry. Always at the forefront, ITDI continues to innovate to provide our students and partners with the very latest in aviation training. Download our IATA Training catalogue for 2015 to review 40 new training programs covering many of today’s hot-button issues. The following courses have been recently introduced or updated:
Air Navigation Services
Global Airport - Collaborative Decision Making
(Classroom and In-Company, 4 days)
Centered on a collaborative approach, this course provides techniques to enable airport and aircraft operators, ground handlers and air navigation service providers to optimize airport capacity through the clear and timely exchange of information.
- 11 – 14 August, Singapore
- 17 – 20 November, Montreal, Canada
Performance-based Navigation Operational Approvals (Classroom and In-Company, 5 days)
The only course of its kind available on the Performance Based Navigation (PBN) approval process from the perspective of state regulators and the air operators; learn practical solutions for successfully implementing PBN.
- 31 Aug – Sep 02, Paris, France
- 12 – 16 October, Miami, USA
View the full list of courses in the Air Navigation Services program.
Airline Business Management
Tax Planning and Compliance for International Airline Professionals (Classroom and In-company, 5 days)
Our new tax planning course will help you better understand the fundamentals of taxation and the processes required for a successful compliance strategy. You’ll learn about different tax systems and tax treaty models, as well as emerging technologies related to tax and the aviation industry. Gain the skills to identify potential tax issues and make decisions to resolve or mitigate the possible risks.
14 – 18 September, Geneva, Switzerland
2 – 6 November, Montreal, Canada
Consumer Protection in Air Transport (Classroom and In-company, 3 days)
This new course provides a clear overview of EU Regulation 261/2004 to improve your familiarity with the air passenger claims process, court case precedents and other caveats. You’ll also gain insight into other EU passenger protection rules for fare transparency, regulations to protect the rights of passengers with reduced mobility, as well as similar rules in other regions.
8 – 10 September, Montreal, Canada
8 – 10 December, London, U.K.
Ancillary Revenue Strategies (Classroom and In-company, 4 days)
Ancillary revenue is generated by all airlines through sales to passengers as a part of the air travel experience. Sources include à la carte features, commission-based products, frequent flier programs and advertising. In the last decade, airlines have grown their ancillary revenues to nearly US$50 billion. Through case studies and classroom discussions, this new course demonstrates how ancillary sales work and their impact on airlines and distribution systems. You’ll also learn how to enhance your ancillary revenue stream.
28 September – 1 October, Singapore
5-8 October, Montreal, Canada
Climate Change Policy and Aviation (Classroom and In-company, 3 days)
Designed by specialists from the United Nations Framework Convention for Climate Change and the International Civil Aviation Organization, this new course provides an introduction to climate change and international climate policies. You’ll understand the emerging climate policy landscape and its implications for the aviation sector. This course also covers practical information on carbon management strategies, including carbon offset best practices, aviation biofuels and other ‘win-win’ opportunities.
18 – 20 August, Miami, U.S.A.
6 – 8 October, Geneva, Switzerland
Airline Business Models and Competitive Strategies-Air Mercury™ Simulation Program UPDATED
(Classroom and In-Company, 5 days)
Working in teams while using the latest simulation technology, explore the interrelated factors that affect airline profitability. Come away with a better understanding of competitive market dynamics and improve your problem solving and decision-making skills.
- 28 Sep – 02 Oct, Miami, USA
- 26 – 30 October, Singapore
View the full list of courses in the Airline Business Management program.
Airport Planning, Operations and Management
Airport Strategic Management
(Classroom and In-Company, 10 days)
Following very positive feedback on our Air Mercury Simulation Program, we are introducing the same simulation technology to courses in the field of Airport Management. This first course, Airport Strategic Management, allows participants to understand what it takes to lead an airport to success.
- 17 – 28 August, Montreal, Canada
Airport Route Development and Commercial Management UPDATED
(Classroom and In-Company, 5 days)
This newly updated course shows how to design and implement a development strategy for two key revenue generators: routes and commercial management. Through intensive in-class exercises, participants will learn the right mix of services to satisfy customers, airlines and the bottom line.
- 28 Sep – 02 Oct, Miami, USA
View the full list of courses in the Airport Planning, Operations and Management program.
Aviation Finance and Accounting
SWIFT in the Aviation Industry
(Classroom and In-Company, X days)
SWIFT is the global banking standard used by over 12,000 banks worldwide. This new course gives you a complete overview of SWIFT products that banks offer to their corporate clients. You’ll get insights into the various messaging services, service models and connectivity options available to corporate customers in the aviation industry.
Revenue Accounting and Control Optimization UPDATED
(Classroom and In-Company, 3 days)
This workshop touches on the key areas for enhancing the Passenger Revenue Accounting and Control (PRAC) function. Improve performance by learning how to implement Activity-based Management.
View the full list of courses in the Aviation Finance and Accounting program.
Aviation Law and Regulations
Aviation Law and Policy in the European Union (EU) and Asia-Pacific (ASPAC): Liberalization, Competition and Consumer Protection (Classroom and In-Company, 3 days)
Benefit from a hands-on approach to key topics including: liberalization of market access through multilateral agreements; competition issues relating to joint venture and alliance agreements; and consumer protection developments.
- 13 - 15 October, Madrid, Spain
View the full list of courses in the Aviation Law and Regulations program.
Aviation Performance & Management
Business Ethics (Classroom and In-Company, 3 days)
Gain a broad understanding of business ethics and learn how to apply an ethical code of practice to influence behavior and contribute to bottom line performance. Participants will create their own business ethics code of practice during the course.
- 06 - 08 October, Geneva, Switzerland
Effective Writing Skills (Classroom and In-Company, 3 days)
Good writing skills are a great asset no matter what your job. Learn how to communicate clearly, concisely and effectively in emails, reports, sales proposals, presentations and more.
- 10 - 12 November, Geneva, Switzerland
Lean Six Sigma Green Belt Lite – Level 1 (Classroom and In-Company, 5 days)
Enhance your technical problem-solving skills to successfully participate in Six Sigma implementation projects. This course is the first of three required for Green Belt certification.
- 31 Aug - 04 Sep, Miami, United States
- 19 - 23 October, Singapore
Lean Six Sigma Yellow Belt (Classroom and In-Company, 3 days)
Offered in cooperation with Six Sigma Canada, this course provides an overview of Lean Six Sigma methodology and the Seven Basic Tools to support improvement projects. Successful completion of this course will earn Yellow Belt certification.
View the full list of courses in the Aviation Performance & Management program.
Root Cause Analysis (Classroom and In-Company, 5 days)
Learn the investigation and analysis techniques essential for compliance with ICAO and EASA Safety Management System (SMS) requirements as well as with IATA’s IOSA and ISAGO audit programs. This course provides instruction on problem-solving and corrective actions that can reap immediate benefits.
Safety Risk Management UPDATED
(Classroom and In-Company, 3 days)
During this course, participants will review their safety risk management processes in accordance with ICAO safety performance requirements. Learn how to improve operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.
- 09 - 11 September, Miami, United States
- 14 - 16 October, Rome, Italy
View the full list of courses in the Aviation Safety program.
Aviation Cyber Security (Classroom or In-Company, 3 days)
This new course, developed to accompany the IATA Cyber Security Toolkit, illustrates cyber security threats with real-world examples and demonstrates the risks that these threats represent to the aviation industry. The course also provides tools to mitigate these risks, including instruction on how to set up a cyber security management system.
27 – 29 July, Miami, U.S.A.
7 – 9 September, Singapore
Our first Aviation Cyber Security course was completed on 20-22 April with participants from several segments of the aviation industry, including airlines, airports and CAAs.
Passenger Data Program (Classroom and In-Company, 3 days)
Unique in the marketplace, this course is in accordance with the joint ICAO/WCO program. It answers questions about API and PNR data, as well as the many standards used to transmit them. Working from the API-PNR Toolkit, practical exercises will help build a data program in accordance with international standards.
- 7 – 9 September, Madrid, Spain
Aviation Cyber Security (Classroom and In-Company, 3 days)
Increase your awareness of common cyber-attack methods and potential vulnerabilities unique to aviation systems. Using case studies and demonstrations developed by IT experts, this in-depth training is in accordance with the IATA Cyber Security Toolkit.
- 27 – 29 July, Miami, United States
- 07 - 09 September, Singapore
View the full list of courses in the Aviation Security program.
Cargo and Dangerous Goods Regulations
Cargo Claims Handling and Procedures
(Classroom and In-Company, 2 days)
This new course provides up-to-date information on effective cargo claims handling and loss prevention. You’ll learn how to efficiently handle air cargo claims by studying existing legal instruments, key areas of claims, and claim documentation requirements. Review relevant procedures and best practices through recent examples of claims and court cases. A complimentary copy of the Cargo Claims & Loss Prevention Handbook is provided with the course material.
2 – 3 November, Geneva, Switzerland
23 – 24 November, Beijing, China
Live Animal Regulations for Airport Check-in Staff
(eLearning, 2-3 hours)
A unique eLearning course providing detailed information on IATA Live Animal Regulations for airport, airline and ground operations check-in personnel, learn how to ensure that live animals are checked-in properly to protect their safety and welfare on the ground and in the air.
Unit Load Device Regulation (ULDR) Complete Level Training (Classroom and In-Company, 3 days)
Personnel directly involved in ULD operations are required to train regularly on topics relevant to their job responsibilities. This comprehensive course covers all regulated operational topics.
- 03 – 05 August, Hong Kong, Hong Kong SAR
IATA-Embry-Riddle Supply Chain Management Certificate (two courses over 12 months)
This certificate consists of two courses: IATA’s Cargo Introductory and Embry-Riddle’s Integrated Logistics Management, combining IATA’s practical know-how with Embry-Riddle’s expertise in the systematic management of activities associated with the delivery of goods and services.
Pharmaceutical Handling Diploma (four courses over 24 months)
Understand international regulations, national guidelines and operational best practices to handle temperature-controlled shipments; and learn how to build specialized pharmaceutical services into your daily operations. The four required courses are:
- Temperature-controlled Container Operations (classroom, 2 days)
- Risk Management for Temperature-controlled Cargo (classroom, 3 days)
- Audit and Quality for Temperature-controlled Cargo (classroom, 5 days)
- Temperature-controlled Cargo Handling (classroom, 3 days)
View the full list of courses in the Cargo and Dangerous Goods Regulations program.
In 2015, a number of IATA Ground Operations courses will be enhanced with practical on-site visits. One such example is a visit to the Frankfurt airport in partnership with FRAPORT, who will become a Regional Training Partner in 2015.
View the full list of courses in the Ground Operations program.
Travel and Tourism
SMART Course (Selling and Managing Airline Reservations and Travel) (eLearning, approx. 65 hours)
Learn how to make and manage bookings for flights, hotels and car rentals in the most widely used reservation booking systems: Amadeus, Galileo and Sabre. This training features a GDS simulation program which avoids the need to subscribe to live GDS access. Register for the courses by clicking on the links below.
Selling and Managing Airline Reservations and Travel in Amadeus (SMART Amadeus)
Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo)
Selling and Managing Airline Reservations and Travel in Sabre (SMART Sabre)
Passenger Fares & Ticket Alterations (eLearning, approx. 40 hours)
Developed for travel professionals with basic ticketing knowledge, this unique course is an opportunity to master complicated fare construction and ticket alterations. Study ticketing procedures and learn how to amend Electronic Ticket Records when customers change their travel reservations. Gain the skills to exchange and reissue tickets, process refunds, and collect rebooking fees.
View the full list of courses in the Travel and Tourism program.