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Reason code for billing memos

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Created by Claudia L on 2010-06-15 06:08:22 Back to Topics

Reason code for billing memos

In the ISPG 2.1 I found these comments on rejection memos and assume they also apply to billing memos:

Multiple Prime coupons can be grouped under one Rejection Memo only when they are all rejected for the same reason code otherwise one coupon per Rejection Memo. If a coupon needs to be rejected for multiple reasons the airline will use the most relevant reason code and provide the remaining reasons as a detailed text in the reason breakdown record.

Is this assumption correct?

Replied by James S on 2010-06-22 17:34:57
There is no facility/possibility within BMs to handle multiple reason codes.

Furthermore, we don't see a practical need to have multiple reason codes for the same billing memo. If you see that need, you may need to separate out into multiple BMs, however you're welcome to respond with examples.

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