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Correspondence outside Time Limit

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Created by Olga K (Aeroflot) on 2012-01-27 01:23:14 Back to Topics

Correspondence outside Time Limit

Dear Colleagues,

In October 2011 P2 we received via SIS the rejection invoice dated 2011-10-18. On 2012-01-25 we created the rejection message on IS-Web which was rejected by system with the following flag Correspondence can not be created as invoice is outside time limit. As per our records and in accordance with RAM A13 time limit for the above invoice expires on 2012-02-07. Please clarify the situation in respect of denial to initiate the correspondence.

Brds,

Olga

Replied by Ashley H on 2012-01-27 01:35:18

Dear Olga,

 

For this specific issue we would like to ask you to create a SIS Help Desk case so that it can be brought to the immediate attention of SIS Operations. For future reference please use this method to escalate any issues related to the SIS live environment.

 

Thanks and bets regards,

Ashley

 

From: Karaseva Olga
Posted At: January-27-12 1:23 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Correspondence outside Time Limit
Subject: Correspondence outside Time Limit

 

Dear Colleagues,

In October 2011 P2 we received via SIS the rejection invoice dated 2011-10-18. On 2012-01-25 we created the rejection message on IS-Web which was rejected by system with the following flag Correspondence can not be created as invoice is outside time limit. As per our records and in accordance with RAM A13 time limit for the above invoice expires on 2012-02-07. Please clarify the situation in respect of denial to initiate the correspondence.

Brds,

Olga

 
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