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Validation Errors

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Created by Michael C on 2012-02-08 06:39:18 Back to Topics

Validation Errors

Hi Ashley,
 
I submitted a file to the sandbox yesterday afternoon (Tues 7th) which was successfully validated (For Billing Date = '120100' and Period Number = '04').
 
I then submitted the exact same records in another file this morning but this time for February Period 2 (i.e. Billing Date = '120200' and Period Number = '01').  This second file had a number of validation errors relating to ISC Allowed/Accepted on RM Coupon Breakdowns (SFI 32).  
E.g. "Accepted ISC amount does not match with Accepted ISC percentage * Gross Amount". 
 
I don't understand why we are getting these validation errors when:
A. The amounts are actually correct
B. Aside from the Invoice Headers, the records are exactly the same as those that were successfully validated yesterday.
 
Can you shed some light on why the records were validated yesterday but rejected today?  Are there any issues with file submission around the time of change in billing month/period?
 
Thanks in advance for your assistance.
Michael (ASI)
Replied by Michael C on 2012-02-15 08:46:06
Hi Ashley,
 
Are you able to provide any insight into this issue please?
 
Many thanks,
Michael (ASI)
Replied by Ashley H on 2012-02-16 14:30:56
Hi Michael,
As this is a SIS production query I have forwarded the issue to the SIS Help Desk. This is now logged in SF and you can access the SIS Help Desk Customer Portal to view the comments provided by the SIS Operations team.
If you cannot access this portal please direct the technical difficulty to sisoperations@iata.org
Regards,
Ashley
Replied by Michael C on 2012-02-21 04:26:47
Hi Ashley,
Thank you for the update.  I have access to the Customer Portal and I received an email with a case number, however when I log in to the Portal I don't see the case listed.  Not sure that I should log another case about a case, as it were! Can you please advise.
Many thanks for your assistance.
Michael (ASI)
Replied by Ashley H on 2012-02-21 17:49:26

Hi Michael,

 

I have sent you an email regarding your case number. Any further difficulties, please let me know.

 

Regards,

Ashley

 

From: CONNOLLY Michael
Posted At: February-21-12 4:27 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Validation Errors
Subject: Validation Errors

 

Hi Ashley,

Thank you for the update.  I have access to the Customer Portal and I received an email with a case number, however when I log in to the Portal I don't see the case listed.  Not sure that I should log another case about a case, as it were! Can you please advise.

Many thanks for your assistance.

Michael (ASI)
 
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