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SIS Operations
Dear SIS-Team,
In section 7.6 and 7.7 of the sign-up guide the procedure for contacting the IS Support is mentioned. Are there any additional costs involved in contacting SIS operations via IS-WEB and will there be any kind of SLA in terms of severity and target response time?
Regards,
Alexander Proschka - HR |
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Dear Alexander, This are no additional costs associated with contacting SIS Operations after go-live. During Sandbox however, there will be costs associated with customized assistance (as per the Sign-Up & Certification Guide, Section 7.6 and 7.7). As for the SLA, yes this has been established and will be detailed in the IS Participation Agreement. Kind regards From: PROSCHKA Alexander [mailto:a.proschka@hahnair.com]
Posted At: Monday, August 08, 2011 10:44 AM
Posted To: SIS Forums - Other Topics
Conversation: SIS Operations
Subject: SIS Operations In section 7.6 and 7.7 of the sign-up guide the procedure for contacting the IS Support is mentioned. Are there any additional costs involved in contacting SIS operations via IS-WEB and will there be any kind of SLA in terms of severity and target response time?
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