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RE-Creation PDF-document by SIS

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Created by Sandra K (Lufthansa) on 2011-10-12 09:53:50 Back to Topics

RE-Creation PDF-document by SIS

Dear all,

 

We have a question concerning an incident we logged during the pilot testing: the pdf-document was created buggy. The bug was fixed by SIS, but the pdf-document was not recreated. Instead of the recreation a retest in the next period was recommended. We were concerned about the procedure after GoLive: will there be a recreation of pdf-documents in case of errors? KALE told us that there is no functionality to recreate pdf-documents in the same period. Is this still the status? Could this problem been solved? In our case the pdf-document is the legal document. So we need it in the current period for compliance reasons.

 

Thanks and best regards

Sandra (LH)

Replied by Ashley H on 2011-10-14 15:27:16

Hi Sandra,

 

PDF received by the airline will be unique and signed if required.

 

If a PDF has an issue in design layout or data, this invoice will have to be reverted by a credit note and a new invoice will have to be issued. So three invoices will be present, the incorrect one, the credit invoice to revert this wrong invoice and a second invoice that should be corrected.

 

When an invoice is created and signed it will never be recreated.

 

Best regards

 

From: KRAEMER Sandra
Posted At: Wednesday, October 12, 2011 9:54 AM
Posted To: SIS Forums - Other Topics
Conversation: RE-Creation PDF-document by SIS
Subject: RE-Creation PDF-document by SIS

 

Dear all,

 

We have a question concerning an incident we logged during the pilot testing: the pdf-document was created buggy. The bug was fixed by SIS, but the pdf-document was not recreated. Instead of the recreation a retest in the next period was recommended. We were concerned about the procedure after GoLive: will there be a recreation of pdf-documents in case of errors? KALE told us that there is no functionality to recreate pdf-documents in the same period. Is this still the status? Could this problem been solved? In our case the pdf-document is the legal document. So we need it in the current period for compliance reasons.

 

Thanks and best regards

Sandra (LH)

Replied by Sandra K (Lufthansa) on 2011-11-03 13:02:13
Hi Ashley,
 
during the UG Meeting in Madrid I had the possibility to ask Robin this question. He said a re-creation of the pdf-invoice by SIS is possible and will be done in case of technical problems within SIS. So, it will not be necessary to create a credit note and a new invoice (only in case of technical problems).
 
Thanks and best regards
Sandra 


From:
Posted: Friday, October 14, 2011 3:27 PM
Subject: RE-Creation PDF-document by SIS

Hi Sandra,

 

PDF received by the airline will be unique and signed if required.

 

If a PDF has an issue in design layout or data, this invoice will have to be reverted by a credit note and a new invoice will have to be issued. So three invoices will be present, the incorrect one, the credit invoice to revert this wrong invoice and a second invoice that should be corrected.

 

When an invoice is created and signed it will never be recreated.

 

Best regards

 

From: KRAEMER Sandra
Posted At: Wednesday, October 12, 2011 9:54 AM
Posted To: SIS Forums - Other Topics
Conversation: RE-Creation PDF-document by SIS
Subject: RE-Creation PDF-document by SIS

 

Dear all,

 

We have a question concerning an incident we logged during the pilot testing: the pdf-document was created buggy. The bug was fixed by SIS, but the pdf-document was not recreated. Instead of the recreation a retest in the next period was recommended. We were concerned about the procedure after GoLive: will there be a recreation of pdf-documents in case of errors? KALE told us that there is no functionality to recreate pdf-documents in the same period. Is this still the status? Could this problem been solved? In our case the pdf-document is the legal document. So we need it in the current period for compliance reasons.

 

Thanks and best regards

Sandra (LH)

 
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