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Audit Trail Include BM/CM

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Created by Tzung-hsing W (China Airlines) on 2010-06-23 01:49:06 Back to Topics

Audit Trail Include BM/CM

As some of billings will be in BM/CM, for example Supplementary charge or 10% Exchange Rate Variation, I suggest the audit trail should include those along with Rejection & Correspondence History to make it complete.
Replied by James S on 2010-06-23 17:31:46
Hi. Ticket #98 opened. This discussion will be updated with relevant updates and the decision.
 
Thanks.
Replied by James S on 2010-06-30 09:21:18
Hi. On further clarification internally, the audit trail is already planned to include BMs and CMs, even when used as original billings. (I say "original" to differentiate this from the case where a BM is raised based on an authority to bill).
Replied by Tzung-hsing W (China Airlines) on 2010-06-30 20:12:46
If BM & CM also are included in audit trail, ticket/FIM+coupon number would be the key for pax, right?  If so, how would Unmatch Sale billings be handled?  The ticket+coupon number would be different from Prime to the Rebill for those cases.
Replied by James S on 2010-07-01 05:05:52
As per our other discussion, the key for the 2nd and 3rd RM is "Your RM Number".
 
But, yes, the key for the first would be the prime document number. But that's fine because in your first rejection, you're rejecting the unmatched document number. Only in the 2nd rejection is a new one provided.

Replied by Tzung-hsing W (China Airlines) on 2010-07-01 20:38:34
How could the billing of a coupon in BM or CM be included in the audit trail if IS uses "You RM Number" as key of audit trail?  There is no "Your RM Number" in any BM or CM.  Given that, I would suppose IS will need to use ticket/FIM+coupon number as key of audit trail.
Replied by James S on 2010-07-02 08:45:26
As per the previous answer, "The key for the first would be the prime document number"
 
In IS-IDEC you can specify the coupons as breakdown records or the FIM/BM document number (element 18). You can also put the CM# there -- this will be fixed in the next version of the ISPG.
 
But, as I've said, "The key for the 2nd and 3rd RM is 'Your RM Number'"
 
So once the RMs start, you do have an RM number. To be clear, there is not "the key" (ie, a single key), but different keys in different parts of the process.
 
 Assuming coupons:
 
Step
Item
Key
1
Prime Coupons
no key
2
RM #1
Coupon Number(s)
3
RM #2
Your RM #
4 RM #3 Your RM #

If there is still confusion, please provide an example of what you think the issue is.
 

From: China Airlines
Posted: Thursday, July 01, 2010 8:38 PM
Subject: Audit Trail Include BM/CM

How could the billing of a coupon in BM or CM be included in the audit trail if IS uses "You RM Number" as key of audit trail?  There is no "Your RM Number" in any BM or CM.  Given that, I would suppose IS will need to use ticket/FIM+coupon number as key of audit trail.
Replied by Tzung-hsing W (China Airlines) on 2010-07-05 00:03:52
For example, the prime billing ticket+coupon number is 123456789 and reject for unmatch sale, rebill with 987654321.  In case there is a billing memo on 987654321, will this BM be combined with the prime billing of 123456789 in the audit trail. 
Replied by James S on 2010-07-07 08:38:11
So it seems to me like you're not using the 2nd RM as in my example above. Instead, you're doing something like this:
 
 
Step
Item
Key
Coupon #(s)
1
Prime Coupon
no key
123456789
2
RM #1 (reason = unmatched)
Coupon Number
123456789


Then, instead of a step 3 (RM #2), the airline that did the prime billing does:
 
 
Step
Item
Key
Coupon #(s)
1
BM
no key
987654321

 
In that case, you're right, the link would not be made and there'd be a separate audit trails.
 
Hope that helps.
 
James
Replied by Tzung-hsing W (China Airlines) on 2010-07-09 02:32:44
Has it been accepted to include BM/CM in audit trail?  If so, could you please help assure the key to combine BM/CM with Prime and Rejections is defined and appended in ISPG. 
Replied by James S on 2010-07-09 08:41:00
Yes they will be included in the audit trail, but the BM/CM obviously has to have the ability to link back. As you correctly pointed out earlier, this will not link.
 
BMs will, however, be linked if you use the coupon breakdown record with the same coupon number, or if you use the BM after a rejection in an authority to bill situation.
 
However, from my understanding of RAM rules, the scenario you are describing (where you use a BM to bill the correct coupon instead of the incorrect one which was rejected) is not allowed. You're supposed to follow the steps that I described (about 4 posts above), with the 2nd rejection having the correct coupon number. This would be correctly linked.
 
Thus, to have it to link as you wish would be a change request. Since I believe that what you are doing can be handled in another way, and it's against the common industry practice, I'm going to push back on this. However, if you'd like it added into the change process to be formally evaluated, please revert.
Replied by Tzung-hsing W (China Airlines) on 2010-07-11 22:44:06

It seems there is some misunderstanding.

I agree with you, the current common industry to reject & rebill the incorrect ticket/coupon number billing is as how you described on 02JUL2010.

The scenario I thought on 05JUL2010 was that the billed airline of prime billing raises a BM for downgrade adjustment (RC 8E)on the correct ticket/coupon number.

As I see the necessity to change the way how the industry handle such billings rather than the way IS handle audit trail, would you mind sharing me the rule you find not allowing rebill the originally incorrect ticket/coupon number with correct one by BM?

 
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