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PDF download for correspondence includes all attachments?

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Created by Claudia L (Lufthansa) on 2010-06-25 04:59:38 Back to Topics

PDF download for correspondence includes all attachments?

Does the PDF download that is provided for correspondences include all the history of that correspondence, including all attachments that were sent in all stages of the correspondence? Or would the user have to download those attached documents separately in order to have the full history and details downloaded?
Replied by Matthew H on 2010-07-12 11:26:06
Hi IATA, this one is quite important. Either all attached documents relating to a 3rd stage RM are automatically tagged by SIS to the initiated piece of correspondence, or the carrier initiating the correspondence will have to manually attach the supporting documents. Either way, SIS will have to convert supporting documents from non PDF format (e.g. .jpg) into the single PDF file for download later during correspondence.


From: Lufthansa
Posted: Friday, June 25, 2010 4:59 AM
Subject: PDF download for correspondence includes all attachments?

Does the PDF download that is provided for correspondences include all the history of that correspondence, including all attachments that were sent in all stages of the correspondence? Or would the user have to download those attached documents separately in order to have the full history and details downloaded?
Replied by James S on 2010-07-12 14:38:10
Claudia,
 
Sorry for not updating this thread earlier, but there is some internal confusion as to how, exactly, this is handled. 2 weeks ago, I opened ticket #106 to have this clarified, and it's going through the review process. This discussion will be updated when a decision is reached.
 
What is clear is that all associated supporting docs (including for previous RMs, etc) will be downloadable from the audit trail screen, and any correspondence PDF that has been generated by the system (currently from the correspondence view page) will include similar HTML links to associated attachments.

Replied by James S on 2010-07-12 15:04:59
Matt --
 
I'm not sure I understand your point.
 
One of the primary functions of the audit trail is to keep attached documents "tagged" together. The screens haven't been designed yet, but if you're viewing a correspondence, you can then view the audit trail, and the audit trail will show all attachments from RM 3, 2, 1, and even anything attached to the prime. Since this has always been a basic tenet I can only assume you must be thinking something else.
 
Furthermore, I don't see the need to package everything into a single PDF. From the web interface, there's not a clear need to be able to download a single PDF (since all attachments are accessible separately). And, as I said, there is some discussion about the download ability, but even then, I don't see having a single PDF as a necessity, as long as there are are list of files and links.

Replied by Matthew H on 2010-07-13 11:38:24
Hi James
 
No problem. Your answer to Claudia has clarified. Thanks.


From: IATA
Posted: Monday, July 12, 2010 3:04 PM
Subject: PDF download for correspondence includes all attachments?

Matt --
 
I'm not sure I understand your point.
 
One of the primary functions of the audit trail is to keep attached documents "tagged" together. The screens haven't been designed yet, but if you're viewing a correspondence, you can then view the audit trail, and the audit trail will show all attachments from RM 3, 2, 1, and even anything attached to the prime. Since this has always been a basic tenet I can only assume you must be thinking something else.
 
Furthermore, I don't see the need to package everything into a single PDF. From the web interface, there's not a clear need to be able to download a single PDF (since all attachments are accessible separately). And, as I said, there is some discussion about the download ability, but even then, I don't see having a single PDF as a necessity, as long as there are are list of files and links.

 
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