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Mishandling Passenger

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Created by Russell F on 2011-05-12 12:06:12 Back to Topics

Mishandling Passenger

Please confirm what is intended to be used in Recommended field "Reference Number"
Replied by Ashley H on 2011-05-30 14:42:23
Dear Russell,
 
This should be the World Tracer Number, or, if you are not on World Tracer, then it is your company's reference number.
 
Best regards

From:
Posted: Thursday, May 12, 2011 12:06 PM
Subject: Mishandling Passenger

Please confirm what is intended to be used in Recommended field "Reference Number"
Replied by Russell F on 2011-06-02 09:02:27



From:
Posted: Monday, May 30, 2011 7:42 PM
Subject: Mishandling Passenger

Dear Russell,
 
This should be the World Tracer Number, or, if you are not on World Tracer, then it is your company's reference number.
 
Best regards

From:
Posted: Thursday, May 12, 2011 12:06 PM
Subject: Mishandling Passenger

Please confirm what is intended to be used in Recommended field "Reference Number"
Please can you also explain why this charge code states "Expense Vouchers supporting debits for passenger meals and sundry expenses must be provided to the billed airline as scanned documents or as otherwise agreed between the parties"? This seems to contradict the premise of eliminating supporting documents and means retaining a fairly manual business process
Replied by Russell F on 2011-06-02 09:07:09
Hi Ashley - Are you sure?! World Tracer number doesn't seem relevant for Mishandling Passenger (it is relevant for Mishandling Baggage!). Please let me know!
Replied by Ashley H on 2011-06-02 14:58:32
Hi Russell,
 
My apologies - you are right, the answer I gave was for Mishandling Baggage.
 
For Mishandling Passenger, this charge code does not have a strictly defined Reference Number field. Therefore, this field can be populated with various types of information that relate to the line item, as described in the IS-XML Record Structure for ReferenceNumber @Name (attribute is AN and length 30, attribute Name can take any value).
 
Hope that clarifies.
Regards

From:
Posted: Thursday, June 02, 2011 9:09 AM
Subject: Mishandling Passenger

Hi Ashley - Are you sure?! World Tracer number doesn't seem relevant for Mishandling Passenger (it is relevant for Mishandling Baggage!). Please let me know!
Replied by Russell F on 2011-07-18 06:27:41

Hi Ashley,

Returning to an earlier question in this thread;

ISPG says for this charge type "Expense Vouchers supporting debits for passenger meals and sundry expenses must be provided to the billed airline as scanned documents or as otherwise agreed between the parties"

I'm assuming that we dont actually need to send these to the billed entity unless agreed bilaterally?  It seems to contradict the objective of eliminating as many support docs as possible?

Thanks, Russell (BD)




From:
Posted: Thursday, June 02, 2011 7:58 PM
Subject: Mishandling Passenger

Hi Russell,
 
My apologies - you are right, the answer I gave was for Mishandling Baggage.
 
For Mishandling Passenger, this charge code does not have a strictly defined Reference Number field. Therefore, this field can be populated with various types of information that relate to the line item, as described in the IS-XML Record Structure for ReferenceNumber @Name (attribute is AN and length 30, attribute Name can take any value).
 
Hope that clarifies.
Regards

From:
Posted: Thursday, June 02, 2011 9:09 AM
Subject: Mishandling Passenger

Hi Ashley - Are you sure?! World Tracer number doesn't seem relevant for Mishandling Passenger (it is relevant for Mishandling Baggage!). Please let me know!
Replied by Ashley H on 2011-08-08 14:52:39

Hi Russell,

 

This Charge Code is the only one where we were not able to remove the paper, as some carriers feel the need to see the original voucher as a supporting document. So if bilaterally you and your partner(s) have agreed to remove the paper for this Charge Code, then you will not need to provide; otherwise the stated rule remains.

 

Best regards

 

From: FROST Russell [mailto:russell.frost@flybmi.com]
Posted At: Monday, July 18, 2011 6:28 AM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Mishandling Passenger
Subject: Mishandling Passenger

 

Hi Ashley,

Returning to an earlier question in this thread;

ISPG says for this charge type "Expense Vouchers supporting debits for passenger meals and sundry expenses must be provided to the billed airline as scanned documents or as otherwise agreed between the parties"

I'm assuming that we dont actually need to send these to the billed entity unless agreed bilaterally?  It seems to contradict the objective of eliminating as many support docs as possible?

Thanks, Russell (BD)

 


From:
Posted: Thursday, June 02, 2011 7:58 PM
Subject: Mishandling Passenger

Hi Russell,

 

My apologies - you are right, the answer I gave was for Mishandling Baggage.

 

For Mishandling Passenger, this charge code does not have a strictly defined Reference Number field. Therefore, this field can be populated with various types of information that relate to the line item, as described in the IS-XML Record Structure for ReferenceNumber @Name (attribute is AN and length 30, attribute Name can take any value).

 

Hope that clarifies.

Regards


From:
Posted: Thursday, June 02, 2011 9:09 AM
Subject: Mishandling Passenger

Hi Ashley - Are you sure?! World Tracer number doesn't seem relevant for Mishandling Passenger (it is relevant for Mishandling Baggage!). Please let me know!

 
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