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Correspondence for whole invoice

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Created by Claudia L on 2010-06-29 07:17:54 Back to Topics

Correspondence for whole invoice

If there is the need to make an adjustment for a whole invoice, is there a chance to create a correspondence for the invoice right away? Or would we have to issue a BM first for this, potentially go through all the rejection stages before ending up at a correspondence for this invoice?
Please advise.
Replied by James S on 2010-06-30 12:21:09
From a system point of view, no, you can not go directly into correspondence -- you'd have to follow the BM and 3 RM rule (or reject every item on the invoice). We see this as a very rare occasion and thus do not allow for this exception.
However, on a bilateral basis you can always choose to go outside of SIS to decide on the discrepancy and agree on a difference. Then you raise the BM (or a bulk rejection).

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