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Rejection for Non Receipt of Supporting Docs from non SIS carriers

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Created by Marliyana M (Malaysia Airlines) on 2011-06-08 00:15:53 Back to Topics

Rejection for Non Receipt of Supporting Docs from non SIS carriers

Hi,
 
If we, SIS migrated carrier do not receive original invoice and supporting documents from non SIS carriers, we would reject their invoices for non-receipt reason in SIS. What would be the Charge Category and Charge Code for the rejection of non-receipt of invoices and supporting documents?
 
Regards,
Azuan 
Replied by Ashley H on 2011-06-27 18:08:46
Hi Azuan,
 
You reject using the same Charge Category and Charge Code as the incoming invoice, so that the debit goes back to the original source for accounting. You can give the reasons in the text fields. The instruction is in RAM A13 para 4.
 
Hope this clarifies.
Best regards

From:
Posted: Wednesday, June 08, 2011 12:15 AM
Subject: Rejection for Non Receipt of Supporting Docs from non SIS carriers

Hi,
 
If we, SIS migrated carrier do not receive original invoice and supporting documents from non SIS carriers, we would reject their invoices for non-receipt reason in SIS. What would be the Charge Category and Charge Code for the rejection of non-receipt of invoices and supporting documents?
 
Regards,
Azuan 
Replied by Marliyana M (Malaysia Airlines) on 2011-07-11 23:07:55
Hi Ashley,
 
This is referring to non-receipt of hard copy invoices, Chapter RAM A9 Para 7. Thus, we would not know what is the Charge Category and Charge Code.
 
Regards,
Azuan


From:
Posted: Monday, June 27, 2011 6:08 PM
Subject: Rejection for Non Receipt of Supporting Docs from non SIS carriers

Hi Azuan,
 
You reject using the same Charge Category and Charge Code as the incoming invoice, so that the debit goes back to the original source for accounting. You can give the reasons in the text fields. The instruction is in RAM A13 para 4.
 
Hope this clarifies.
Best regards

From:
Posted: Wednesday, June 08, 2011 12:15 AM
Subject: Rejection for Non Receipt of Supporting Docs from non SIS carriers

Hi,
 
If we, SIS migrated carrier do not receive original invoice and supporting documents from non SIS carriers, we would reject their invoices for non-receipt reason in SIS. What would be the Charge Category and Charge Code for the rejection of non-receipt of invoices and supporting documents?
 
Regards,
Azuan 
Replied by Ashley H on 2011-07-12 14:28:11

Hi Azuan,

 

Sorry for the confusion in my previous reply. Please allow me to clarify the answer to your question:

 

Assuming from your question that you are referring to Miscellaneous billing:

1. You will always receive a paper invoice and supporting documents on paper from non-migrated carriers. Only migrated billing carriers have the right – based on RAM rules – to stop sending paper invoice for migrated transactions.

 

2. Let's assume you have received a paper invoice from a non-migrated carrier, but the carrier did not attach the needed supporting documents and therefore you would like to reject the invoice.

 

As you know, in IATA ICH there is only one rejection stage for Miscellaneous billing. Hence, if you like to reject the inward paper billing (non-SIS billing) via SIS, then you would chose the appropriate Charge Category and Charge Code as per RAM Chapter A13 and reject. This especially, if you like to use the SIS system for a future correspondence stage.

 

However, you have also the option to do the same as today: if only the supporting document is missing, today you might have sent an email requesting to send the missing documents to you (before you reject) and hence to avoid unnecessary hassle on both sides and correspondence effort with authority to bill.

 

Hope this clarifies.
Best regards
 
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