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IS Rejection Reason Code

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Created by Shankar S on 2011-04-27 09:49:01 Back to Topics

IS Rejection Reason Code

Hi
 
In one coupon if we have valuation error and Tax reclaim, can we use rejection reason 1A Valuation error. As per our understanding, we can not use two rejection reason codes on one RM which are 1A- Valuation error and 1g- Tax reclaim. 
 
In other hand, if we are rejecting multiple coupons for same reason and which are identical in routing, carrying airline and ATBP, can we use reason code 1B if rejection is for Gross - ISC + Tax. We are rejecting these coupons for Gross amount, ISC and Tax all three. Can we club all these coupons in one rejection memo and use reason code 1B. 1B says Fare reclaim. If not, then which reason code will apply.
 
Rgds
 
Shankar
Replied by Ashley H on 2011-05-19 15:14:20

Dear Shankar,

 

The definition of “Valuation Error” include any type of billing amount-related issue (such as fare violation, tax violation, ISC violation, UATP violation, VAT violation, etc.). Reason code 1A is used to handle all types of valuation issues. However when we use reason code 1A in the Rejection Memo, there can only be one coupon linked to it. If multiple coupons are clubbed, it will fail in the validation process.  

 

In case of rejecting multiple coupons for the same reason, there is a matrix published in the ISPG 3.2 that needs to be adhered to. In this matrix, for reason code 1B, Tax rejection is not allowed. There is no reason code which allows both multiple coupon rejections as well as including Fare and Tax reasons other than the bilateral reason codes 00-09, 0A-0Z.

As for your additional question:

Rejection on multiple identical coupons >> If we are rejecting multiple coupons for same reason and which are identical in routing, carrying airline and ATBP, can we use reason code 1B if rejection is for Gross - ISC only. There is no rejection on tax.

In this case, you may use reason code 1B.

Hope this clarifies.

Best regards


From:
Posted: Wednesday, April 27, 2011 9:49 AM
Subject: IS Rejection Reason Code

Hi
 
In one coupon if we have valuation error and Tax reclaim, can we use rejection reason 1A Valuation error. As per our understanding, we can not use two rejection reason codes on one RM which are 1A- Valuation error and 1g- Tax reclaim. 
 
In other hand, if we are rejecting multiple coupons for same reason and which are identical in routing, carrying airline and ATBP, can we use reason code 1B if rejection is for Gross - ISC + Tax. We are rejecting these coupons for Gross amount, ISC and Tax all three. Can we club all these coupons in one rejection memo and use reason code 1B. 1B says Fare reclaim. If not, then which reason code will apply.
 
Rgds
 
Shankar
 
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