This is a read-only copy of the discussions. To view the original, where you can reply, go here. For info on how to log in, please see the instructions.
|
|
Correspondence guidance
Hello,
I would like to clarify how to process correspondence in Is-WEB. We don´t have automation in our debit memo function
to insert correspondence reference number there. So if we get authorization to debit we create debit memo in our system and maybe insert to text the reference number and send the memo within Is-Idec.But it does not automatically link it to Is-WEB. How could we keep IS_web updated? Can we manually close the correspondence somehow? We cannot create another memo in Is-web before we don´t want to debit twice? Any solution to this?
Thanks and rgds, Paula |
 |
Dear Paula, You can raise correspondence billing memos in their system. However, you will need to ensure that you use the correct reason codes – “6A” Authority to Bill, “6B” – Debit due to no response. When the correct reason codes are used this automatically closes the correspondence in IS-WEB. Hope this clarifies. Regards, Ashley From: MARTTINEN Paula
Posted At: August-06-12 8:09 AM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Correspondence guidance
Subject: Correspondence guidance I would like to clarify how to process correspondence in Is-WEB. We don´t have automation in our debit memo function to insert correspondence reference number there. So if we get authorization to debit we create debit memo in our system and maybe insert to text the reference number and send the memo within Is-Idec.But it does not automatically link it to Is-WEB. How could we keep IS_web updated? Can we manually close the correspondence somehow? We cannot create another memo in Is-web before we don´t want to debit twice? Any solution to this?
|