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Correspondence guidance

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Created by Paula M (Finnair) on 2012-08-06 08:08:32 Back to Topics

Correspondence guidance

Hello,
 
I would like to clarify how to process correspondence in Is-WEB. We don´t have automation in our debit memo function
to insert correspondence reference number there. So if we get authorization to debit we create debit memo in our system and maybe insert to text the reference number and send the memo within Is-Idec.But it does not automatically link it to Is-WEB. How could we keep IS_web updated? Can we manually close the correspondence somehow? We cannot create another memo in Is-web before we don´t want to debit twice? Any solution to this?   
 
Thanks and rgds, Paula 
Replied by Ashley H on 2012-09-13 11:52:55

Dear Paula,

 

You can raise correspondence billing memos in their system. However, you will need to ensure that you use the correct reason codes – “6A” Authority to Bill, “6B” – Debit due to no response.

 

When the correct reason codes are used this automatically closes the correspondence in IS-WEB.

 

Hope this clarifies.

 

Regards,

Ashley

 

From: MARTTINEN Paula
Posted At: August-06-12 8:09 AM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Correspondence guidance
Subject: Correspondence guidance

 

Hello,

 

I would like to clarify how to process correspondence in Is-WEB. We don´t have automation in our debit memo function

to insert correspondence reference number there. So if we get authorization to debit we create debit memo in our system and maybe insert to text the reference number and send the memo within Is-Idec.But it does not automatically link it to Is-WEB. How could we keep IS_web updated? Can we manually close the correspondence somehow? We cannot create another memo in Is-web before we don´t want to debit twice? Any solution to this?   

 

Thanks and rgds, Paula 

 
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