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Correspondence

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Created by Marie-laure K on 2013-02-12 18:56:44 Back to Topics

Correspondence

Good morning Ashley,
 
As we are working after a 1st correspondence received and that requests an authority to debit, we have come to the conclusion that our last rejection memo (3rd one) was under-debited.
Therefore, instead of accepting or refusing the authority to debit, we wish to express that now with our 2nd correspondence, we revert an authority to debit for a complementary amount.
How should this be shown in IS-Web ? Can we just change the amount now in dispute, and IS-Web will automatically know in favour of which airline the amount is approved when any of the partners checks the box "authority to debit" ?
 
Thank you for your confirmation, hoping that I made myself clear...
 
Best regards
 
Replied by Ashley H on 2013-02-14 17:47:17

Hi Marie-Laure,

 

To clarify, do you mean that you would like the other airline to issue a Billing Memo for an amount larger than specified in the correspondence? If you can simply check the box “Authority to Debit” and amend the amount.

 

If I have misunderstood your query please let me know.

 

Regards,
Ashley

 

From: KAGY Marie-Laure
Posted At: February-12-13 6:57 PM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Correspondence
Subject: Correspondence

 

Good morning Ashley,

 

As we are working after a 1st correspondence received and that requests an authority to debit, we have come to the conclusion that our last rejection memo (3rd one) was under-debited.

Therefore, instead of accepting or refusing the authority to debit, we wish to express that now with our 2nd correspondence, we revert an authority to debit for a complementary amount.

How should this be shown in IS-Web ? Can we just change the amount now in dispute, and IS-Web will automatically know in favour of which airline the amount is approved when any of the partners checks the box "authority to debit" ?

 

Thank you for your confirmation, hoping that I made myself clear...

 

Best regards

 

Replied by Marie-laure K on 2013-02-14 18:27:20
Dear Ashley,
 
No, what I mean is that : because we did not debit enough with our 3rd rejection memo, our reply to the 1st correspondence requesting an authority to debit is : "No, we refuse to grant you the authority to debit and we request now an authority to debit for a complementary amount".
 
In other words, the amount we accept to be debited of could be signed by a minus (-). At the end of the day, we are the airline that raises the debit memo, even though the other airline initiated the 1st correspondence.
 
Because I understand that IS-Web does not accept the minus sign in the amount box, I believe that I just have to change the amount in dispute. I want to make sure that, if the other airline accepts our request, IS-Web will not reject our billing memo for the reason that we are not the airline that initiated the 1st correspondance.
 
I hope that I have clarified my question. Do not hesitate to ask again if it is still unclear...
 
Many thanks Ashley and very best regards
 
Marie-Laure

From:
Posted: 2/14/2013 5:47 PM
Subject: Correspondence

Hi Marie-Laure,

 

To clarify, do you mean that you would like the other airline to issue a Billing Memo for an amount larger than specified in the correspondence? If you can simply check the box “Authority to Debit” and amend the amount.

 

If I have misunderstood your query please let me know.

 

Regards,
Ashley

 

From: KAGY Marie-Laure
Posted At: February-12-13 6:57 PM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Correspondence
Subject: Correspondence

 

Good morning Ashley,

 

As we are working after a 1st correspondence received and that requests an authority to debit, we have come to the conclusion that our last rejection memo (3rd one) was under-debited.

Therefore, instead of accepting or refusing the authority to debit, we wish to express that now with our 2nd correspondence, we revert an authority to debit for a complementary amount.

How should this be shown in IS-Web ? Can we just change the amount now in dispute, and IS-Web will automatically know in favour of which airline the amount is approved when any of the partners checks the box "authority to debit" ?

 

Thank you for your confirmation, hoping that I made myself clear...

 

Best regards

 

Replied by Marianna P on 2013-02-18 10:47:24

Hi Marie Laure,

Since the other member has initiated the correspondence, the system will not allow you to raise a Billing memo quoting this correspondence number. You can continue to correspond with the other member and ask them to give you authority. Once they agree then raise a billing memo with reason codes like (8Z OTHER FOR PAX or 99 OTHER FOR CARGO). Make sure to give additional details regarding this correspondence so that the other member will accept your billing.

thanks and regards

Valentina

 

 


From:
Posted: 2/14/2013 6:27 PM
Subject: Correspondence

Dear Ashley,
 
No, what I mean is that : because we did not debit enough with our 3rd rejection memo, our reply to the 1st correspondence requesting an authority to debit is : "No, we refuse to grant you the authority to debit and we request now an authority to debit for a complementary amount".
 
In other words, the amount we accept to be debited of could be signed by a minus (-). At the end of the day, we are the airline that raises the debit memo, even though the other airline initiated the 1st correspondence.
 
Because I understand that IS-Web does not accept the minus sign in the amount box, I believe that I just have to change the amount in dispute. I want to make sure that, if the other airline accepts our request, IS-Web will not reject our billing memo for the reason that we are not the airline that initiated the 1st correspondance.
 
I hope that I have clarified my question. Do not hesitate to ask again if it is still unclear...
 
Many thanks Ashley and very best regards
 
Marie-Laure

From:
Posted: 2/14/2013 5:47 PM
Subject: Correspondence

Hi Marie-Laure,

 

To clarify, do you mean that you would like the other airline to issue a Billing Memo for an amount larger than specified in the correspondence? If you can simply check the box “Authority to Debit” and amend the amount.

 

If I have misunderstood your query please let me know.

 

Regards,
Ashley

 

From: KAGY Marie-Laure
Posted At: February-12-13 6:57 PM
Posted To: SIS Forums - Rules, Policies, & Codes
Conversation: Correspondence
Subject: Correspondence

 

Good morning Ashley,

 

As we are working after a 1st correspondence received and that requests an authority to debit, we have come to the conclusion that our last rejection memo (3rd one) was under-debited.

Therefore, instead of accepting or refusing the authority to debit, we wish to express that now with our 2nd correspondence, we revert an authority to debit for a complementary amount.

How should this be shown in IS-Web ? Can we just change the amount now in dispute, and IS-Web will automatically know in favour of which airline the amount is approved when any of the partners checks the box "authority to debit" ?

 

Thank you for your confirmation, hoping that I made myself clear...

 

Best regards

 

 
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