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Rejection handling during the Migration Period.

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Created by Michael V (EL AL) on 2011-06-06 09:05:05 Back to Topics

Rejection handling during the Migration Period.

Hi,

 

This is about handling of rejections during the Migration Period.

Let's suppose the following scenario:

1.       We moved to SIS.

2.       The other company which is NOT yet SIS, sends us a physical "rejection stage 1".

3.       According to ISPG, we respond with "rejection stage 2" by SIS.

 

Here's the problem:

SIS is not aware about the "rejection stage 1" because it came NOT by SIS.

Will SIS accept the "rejection stage 2" from us?

 

Thank you,

Michael
Replied by Ashley H on 2011-06-07 11:31:38

Dear Michael,

 

You may migrate your transaction to SIS at any billing stage. So yes, if rejection stage 1 was done outside of SIS, the following rejection stages can be done in SIS. However, once a transaction has been responded to in SIS, it has to stay there (please see also the FAQ section on the SIS website). So in this case, rejection stage 3 and any following correspondence must be done in SIS if you have submitted stage 2 rejection in SIS.

 

In addition, the IS-Validation is set up to check if the carrier you are rejecting with RM stage 2 has already migrated at the time of its RM stage 1.

Please note that when you create your RM stage 2, you have to refer to the RM stage 1 (your invoice date, your invoice number, etc.). Hence SIS is validating if the carrier who has sent you the RM stage 1 was a migrated or a non-migrated carrier at that time.

 

Best regards


From:
Posted: Monday, June 06, 2011 9:05 AM
Subject: Rejection handling during the Migration Period.

Hi,

 

This is about handling of rejections during the Migration Period.

Let's suppose the following scenario:

1.       We moved to SIS.

2.       The other company which is NOT yet SIS, sends us a physical "rejection stage 1".

3.       According to ISPG, we respond with "rejection stage 2" by SIS.

 

Here's the problem:

SIS is not aware about the "rejection stage 1" because it came NOT by SIS.

Will SIS accept the "rejection stage 2" from us?

 

Thank you,

Michael
 
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