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Requesting billed carrier to reject incorrect billing

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Created by Shankar S on 2010-08-03 11:32:21 Back to Topics

Requesting billed carrier to reject incorrect billing

Currently after the billing is generated if the billing carrier indentifies that the billed value is incorrect or if the coupon is billed to the wrong carrier airlines manually write on the physical coupons ‘Pls Reject’ i.e. Ask the Billed airline to reject the billing. Is there any provision in IS whereby an airline can electronically pass a ‘Pls Reject’ remark in the billing file against a coupon/RM. There is a remark field in the file layout to be used for bilateral use. Apart from this is there any other indicator.

Replied by James S on 2010-08-10 18:24:55
No, there is no other indicator or way to signify this. As I explain below, the billing has likely already been submitted, and so you'd have to either send a mail or submit a second claim to adjust the first.
 
To be clear, you would not be able to use the bilateral use field for this. That field can only be modified before the billing is generated (ie, before you send the file). If you catch the error at that point, no billing has been generated, transmitted, or settled and you'd theoretically just modify the transaction. (Though it is possible to use the bilateral field in such a way if you have some weird circumstances which make my previous explanation irrelevant.)
 
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