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Audit Trail of Incorrect Ticket Number Billing

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Created by Tzung-hsing W on 2010-06-22 01:49:26 Back to Topics

Audit Trail of Incorrect Ticket Number Billing

How would the audit trail be handled in IS if the prime billing was rejected for incorrect ticket number?  In accordance with current practice we have seen, the rejected airlines uses 2nd rejection to rebill with correct number.  However, I assume the audit trail use ticket and coupon number as key
Replied by James S on 2010-06-22 12:44:26
The key for the audit trail is the RM #. See the record structure in 1.4.13 of the Pax IS-IDEC document, where, for the 2nd and 3rd rejections, you need to provide "Your Rejection Number" (element 17).

Thus, in a situation in which the OA bills with an incorrect ticket number, you'd reject, referencing that ticket number. Their rejection would reference your RM #, and the audit trail would stay intact.
Replied by Tzung-hsing W (China Airlines) on 2010-06-22 23:13:51
What RCs are assigned respectively for rejecting incorrect ticket number billing and rebilling with correct one then?
Replied by James S on 2010-06-30 12:00:03
This is unmatched sale, so reason code 2A, on both the rejection and subsequent rebill.
 

From: wu tzung-hsing
Posted: Tuesday, June 22, 2010 11:39 PM
Subject: Audit Trail of Incorrect Ticket Number Billing

What RCs are assigned respectively for rejecting incorrect ticket number billing and rebilling with correct one then?
 
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