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Correspondence for ref adj

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Created by Claudia L (Lufthansa) on 2011-08-09 07:35:18 Back to Topics

Correspondence for ref adj

Hi IATA.
 
In case of refund adjustments the situation happens long after the actual flight date. In these cases we typically ask for authorization to bill before issuing a billing memo. 
 
How is this process supported by SIS?
 
It was my understanding that IS-Web correspondence can only be initiated if 3rd rejection is in IS-Web. This is not the case for above situation. Will SIS provide such unrelated correspondences now or later? Are we expected to bill SC09, RC 8C right away? Please advise.
 
Thanks
Claudia (LH)
Replied by Ashley H on 2011-08-15 17:16:05

Hi Claudia,

 

In this case, you can use SC09 to issue a BM with RC 8C right away, as you do not need to have a rejection to issue this BM.

 

Best regards

 

From: LINGENS Claudia [mailto:claudia.lingens@dlh.de]
Posted At: Tuesday, August 09, 2011 7:35 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Correspondence for ref adj
Subject: Correspondence for ref adj

 

Hi IATA.

 

In case of refund adjustments the situation happens long after the actual flight date. In these cases we typically ask for authorization to bill before issuing a billing memo. 

 

How is this process supported by SIS?

 

It was my understanding that IS-Web correspondence can only be initiated if 3rd rejection is in IS-Web. This is not the case for above situation. Will SIS provide such unrelated correspondences now or later? Are we expected to bill SC09, RC 8C right away? Please advise.

 

Thanks

Claudia (LH)

 
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