we have two questions concerning the contents of a Cargo RM in html format:
1. As per User Guide, Cargo chapter 2.2.13 Adding Prepaid AWB for RM, screen Add Prepaid AWB a complete AWB number has to be entered as follows:
- AWB issuing airline (mandatory) = valid prefix/accounting code like 221 for WI
- AWB Serial Number & Check Digit (mandatory)= should be 8 characters long.
Meanwhile we were billed with several RMs and the html documents are showing no 'AWB issuing airline' code and the AWB serial number has 7 characters only, no check digit. After an investigation we know the complete AWB number.
2. Is there any plausibility check when entering a value in the fields 'Your billing Year/...month/...period' concerning to the current billing year/month/period in which the RM is issued? On our received RM the values are the same which does not correspond with the reality.
We are awaiting your soonest response.
Thank you and best regards, Gudrun (LCAG)