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S/C 8 Lost Ticket Billing supporting documents

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Created by Konda R on 2010-08-31 22:00:52 Back to Topics

S/C 8 Lost Ticket Billing supporting documents

The updated RAM CHAPTER A3 — Part 2 PASSENGER AND EXCESS BAGGAGE BILLING SUPPORT, 1.1 states "....billing source codes 1, 2, 3, 23, 25, 26 and 27 do not require supporting documents to substantiate billings."


S/C 8 Lost Ticket Billing is excluded from chapter A3, para 1.1,  and covered separately by chapter A3, para 3.2 Billing Document and Information Required which states "The airline billing a lost document should provide as much information as possible to substantiate the claim, including the airline form, serial number, sector and as much other information as is available."


Current practice is to provide a "dummy coupon" as supporting document for s/c 8 with airline form, serial number, coupon number, sector.


As this base info is able to be populated in the PAX - Coupon Data Record, does this mean source code 8 billings also do not require supporting documents? In other words, supporting documents are optional for s/c 8 billings?

Replied by James S on 2010-09-01 14:06:35
Hi --
From a SIS perspective, no, a supporting document will not be required. This doesn't just apply to SC 8, but all billings. Because of the difficulty in validating if it's the "right" supporting document, we don't validate existence at all.
From an RAM perspective, though, you'd have to ask After my reading of A3 p3.2, I think that an actual supporting doc is not required.

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