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Rejection memo with reason code 99

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Created by Shanti D (Air Canada) on 2011-09-08 10:36:11 Back to Topics

Rejection memo with reason code 99

Hi

 

This is with reference to SFI 35 (Cargo rejection memo record).

When raising a rejection memo with a reason code of 99, the awb breakdown is not mandatory. Also, the billing memo number (element 17) is conditional and should be filled in only when the rejection is against a billing memo.

 

If a billing entity raises an RM with a reason code of 99, does not populate element 17 and does not provide the awb breakdown, will such an RM pass validation by SIS?

(a)    If it does, will the billed entity be able to view this RM with any sort of audit trail on IS-WEB i.e. how will the billed entity know which document is being rejected?

(b)   If it does not pass validation, can we assume that for a rejection memo with reason code 99, either the billing memo number should be populated or the awb breakdown must be provided?

 

Thanks

Shanti

(Air Canada - Cargo)

Replied by Shanti D (Air Canada) on 2011-11-21 02:24:08
Hi
 
Can we please have a response to this?
 
Regards
Shanti/AC


From:
Posted: 9/8/2011 10:36 AM
Subject: Rejection memo with reason code 99

Hi

 

This is with reference to SFI 35 (Cargo rejection memo record).

When raising a rejection memo with a reason code of 99, the awb breakdown is not mandatory. Also, the billing memo number (element 17) is conditional and should be filled in only when the rejection is against a billing memo.

 

If a billing entity raises an RM with a reason code of 99, does not populate element 17 and does not provide the awb breakdown, will such an RM pass validation by SIS?

(a)    If it does, will the billed entity be able to view this RM with any sort of audit trail on IS-WEB i.e. how will the billed entity know which document is being rejected?

(b)   If it does not pass validation, can we assume that for a rejection memo with reason code 99, either the billing memo number should be populated or the awb breakdown must be provided?

 

Thanks

Shanti

(Air Canada - Cargo)

Replied by Ashley H on 2011-11-24 15:24:27

Hi Shanti,

 

I am actually still looking into this question for you. Please allow me a bit more time to get back to you.

 

Sorry about that.

 

Rgds,
Ashley

 

From: DSOUZA Shanti
Posted At: November-21-11 2:24 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Rejection memo with reason code 99
Subject: Rejection memo with reason code 99

 

Hi

 

Can we please have a response to this?

 

Regards

Shanti/AC


From:
Posted: 9/8/2011 10:36 AM
Subject: Rejection memo with reason code 99

Hi

 

This is with reference to SFI 35 (Cargo rejection memo record).

When raising a rejection memo with a reason code of 99, the awb breakdown is not mandatory. Also, the billing memo number (element 17) is conditional and should be filled in only when the rejection is against a billing memo.

 

If a billing entity raises an RM with a reason code of 99, does not populate element 17 and does not provide the awb breakdown, will such an RM pass validation by SIS?

(a)    If it does, will the billed entity be able to view this RM with any sort of audit trail on IS-WEB i.e. how will the billed entity know which document is being rejected?

(b)   If it does not pass validation, can we assume that for a rejection memo with reason code 99, either the billing memo number should be populated or the awb breakdown must be provided?

 

Thanks

Shanti

(Air Canada - Cargo)

Replied by Shanti D (Air Canada) on 2012-01-25 03:13:28
Hi Ashley

You must be really busy :)

However we would like a response to this issue as we will need to make changes in our system based on your answer.

Regards

Shanti/AC

 

Replied by Ashley H on 2012-01-25 04:57:17

Hi Shanti,

 

I have not forgotten about your query. I have forwarded the issue on as it needs discussion with our developer. Unfortunately this is taking more time than expected – I hope you can understand.

 

Regards,

Ashley

 

From: DSOUZA Shanti]
Posted At: January-25-12 3:13 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Rejection memo with reason code 99
Subject: Rejection memo with reason code 99

 

Hi Ashley

You must be really busy :)

However we would like a response to this issue as we will need to make changes in our system based on your answer.

Regards

Shanti/AC

 

Replied by Shanti D (Air Canada) on 2012-04-04 15:55:47
Hi Ashley

It's getting uncomfortably close to Cargo go-live and we have not received a response to this query till now. Please see if your developer can speed things up a bit.

Regards

Shanti/AC

 




From:
Posted: 1/25/2012 4:57 AM
Subject: Rejection memo with reason code 99

Hi Shanti,

 

I have not forgotten about your query. I have forwarded the issue on as it needs discussion with our developer. Unfortunately this is taking more time than expected – I hope you can understand.

 

Regards,

Ashley

 

From: DSOUZA Shanti]
Posted At: January-25-12 3:13 AM
Posted To: SIS Forums - Requirements & Functionality
Conversation: Rejection memo with reason code 99
Subject: Rejection memo with reason code 99

 

Hi Ashley

You must be really busy :)

However we would like a response to this issue as we will need to make changes in our system based on your answer.

Regards

Shanti/AC

 

Replied by Ashley H on 2012-04-04 16:19:28

Hi Shanti,

 

Sorry about the long delay. Regarding your question, yes – this will pass validation.

 

For reason code 99 the system will not check whether a breakdown is provided or not. If no breakdown is provided it will obviously not show in the audit trail. Carriers are supposed to use this reason code only for exceptional circumstances and mostly in cases where they do not have an AWB number to link. This reason code should not be used for normal AWB rejections as this may lead to further re-rejections as the other carrier will not have enough information to process the rejection.

 

Hope that clarifies.

Regards,

Ashley

Replied by Shanti D (Air Canada) on 2012-04-05 11:28:59
Hi Ashley

Thank you for your response. We will take suitable action on the basis of this answer. 

Regards

Shanti/AC

 
 
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