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EU 261 Claims Management System

Airlines increasingly struggle to process EU 261 related passenger claims. IATA is in the process of developing an online, cloud based, claims management system that will help airlines better manage claims on time and in compliance with existing EU261 regulations.

The tool will help airlines process claims through a centralized system, making the process faster and more efficient. This product is expected to be ready in Q4 2017.

EU 261 claims process simplified

Semi-automated claims management

The IATA EU261 Claims Management System will help airlines make better informed decisions, improve customer service and increase claim-processing efficiency through the use of an in-built “Rules Engine” enabling semi-automation of the claims process.

This tool will enable customer service teams to handle EU261 related claims quickly and efficiently. In addition, the system will enable airlines to record, track and archive claims for future reference.

The system will also be customizable, fitting in with the individual customer service requirements of each airline allowing for integration with existing CRMs.

Features overview

  • Reflexive claim intake
  • Case management
  • Archiving
  • Customizable to match each individual airlines unique customer service requirements
  • Access to repository of latest court rulings
  • Benchmarking against industry standards
  • Management dashboard

Interested in an efficient EU261 claims management system?

Contact us today at eu261@iata.org 

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