StB BCBP Webinar: XML and Security Processing - 26 November 2009   This free webinar will cover the items below: What are the options for Security Processing What are the benefits for Airlines and Airports   What is XML and how can this help What are the security requirements for mobile phone usage and how do they differ across the world What are the systems that can help with security processing Watch the video

StB BIP Webinar: Avoiding Mishandling during the Claim, Re-routing and Re-flighting Phases 10 December 2009 In this free webinar we will examine best practices in: How you can recover from the situation when a bag has been mishandled What can you do to minimize your compensation payments without ruining customer satisfaction What is the difference between a re-route and a reflight How can you make your reflight process work Watch the video

Experts from the StB Preferred Partner program will also be on hand to provide an overview of the products on the market that support BCBP and BIP solutions.

For further information please send an email to Ruba Abdul Aziz, Assistant Manager - Passenger Events at abdulr@iata.org.