At the June 2007 AGM, IATA was asked by its Board of Governors to drive two new projects to keep bringing improved customer service to passengers and reduced costs to industry stakeholders within the framework of the Simplifying the Business programme. The two new projects are:
- Baggage management Improvement Programme (BIP)
- Fast Travel
Baggage management Improvement Programme (BIP)
The vision for the Baggage management Improvement Programme is to reduce the rate of mishandled baggage by improving handling processes to ensure passengers and their baggage are reunited at final destination.
Why?
- Rising baggage mishandling rates indicate that baggage handling systems and related processes are working at maximum capacity
- Mishandled baggage costs the industry US$3 billion each year
Increasing security measures add complexity to the baggage handling process
- The time for a passenger to recover a mishandled bag has increased by 15% from 2005 to 2006
- The result is low passenger confidence in baggage delivery
Action Plan: 2008
- Provide stakeholders a methodology and a set of solutions to reduce baggage mishandling
- Launch the programme at 6 airports
For more information read the project fact sheet
Fast Travel
The vision for the Fast Travel is to offer full service to passengers through a range of self-service options.
Why?
- Customer demand for self-service options keeps evolving as technology progresses.
- Airlines need to reduce cost of operations whilst improving service to passengers strategy.
- To deliver a set of solutions to enable the passenger to manage all appropriate aspects of the departing and arrival processes.
Action plan - 2008:
- Launch a set of projects to meet the vision
- Create the standards and processes to support Fast Travel
- Conduct 2 pilots in each of the five areas of Fast Travel
For more information read the project fact sheet