Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Audit security based on international standards and operating procedures for AVSEC audits.

Learn the fundamentals of biojet fuel and its essential role in the future of aviation.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Review Dangerous Goods Instructional Techniques (for categories other than 1, 2, 3 & 6).

Transform the Human Resources function to be an essential and effective partner in developing and executing your organizational strategy.

Understand the impact of SIS on Miscellaneous and UATP interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Analyse crucial terms in aircraft operating leases and aircraft financing.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Learn about ICAO Safety Management Systems (SMS). 

Are your local staff and representatives prepared to speak to the media at the time of a crisis?

Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Optimize your planning by understand airport slot principles and systems.

Manage a performance-based safety management system applicable to airline, airport and ATM operations.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Sharpen your knowledge of recent security issues, threats, and technological developments.

Learn skills to handle international cargo and become proficient in global regulatory and documentation requirements.

Increase your sales as a strategic sales executive with these focused skills.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Join this interactive course to learn how to deliver security training to your air crew and ground personnel.

Experience live situational exercises that demonstrate harmful people through the use of an actor in the classroom. Learn the latest developments in aviation security in order to confront threats and effectively deliver this knowledge to your staff.

Learn common approaches to aviation security requirements and procedures.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Explore how effective communication skills is crucial to the success of a business.

Explore the role of human factors in security screening.

Discover the most recent screening methods and learn how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger to increase efficiency and reduce waiting time.

Improve how you manage a commercially successful airport.

Transform the Human Resources function to be an essential and effective partner in developing and executing your organizational strategy.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Understand how civil aviation regulatory and operational services can meet national air transportation policies and objectives.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Be an integral contributor to your company's success by developing a profitable network fleet plan and effective flight schedule.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Understand the scientific discoveries and developments in the management of risk posed by air crew fatigue.

This course uses numerous case studies, including the example of Air New Zealand, a leader in FRMS implementation with their ‘alertness management model’. During practical exercises, participants will work in teams to resolve problems and better understand the issues of FRMS.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Explore the origin and current practices of aircraft accident investigations with compliance to ICAO SARPS and investigation authorities.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Improve your technical and customer service skills to assist passengers according to industry standards.

Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.

Develop a total quality management (TQM) to achieve organizational effectiveness in an airport environment.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Take a hands-on approach to Safety Management System implementation.

Learn to assess an organization’s level of SMS compliance based on a checklist and action plan. Facilitate implementation with tools to promote organizational change and monitor operations continuously.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Advance your audit performance and learn audit management techniques.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Explore the role of human factors in security screening.

Discover the most recent screening methods and learn how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger to increase efficiency and reduce waiting time.

Enhance your knowledge of how to handle dangerous goods by air. (Category 8)

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Manage aviation quality with a systemic, process-driven approach.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Develop, manage, and assess international civil aviation security.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Learn the principles of adult learning theory and competency-based training in aviation and how they apply to your area of specialization.

Strengthen your instructional skills through exercises, demonstrations and practical activities that let you put lesson building into practice: write lesson plans, conduct lessons, assess and evaluate training. This course is designed specifically for training officers in the CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology) domains.

Understand the impact of SIS on Miscellaneous and UATP interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Mitigate inflight disturbances using this unique IATA Security training for flight crews.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Increase your sales as a strategic sales executive with these focused skills.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Sharpen your knowledge of recent security issues, threats, and technological developments.

Learn common approaches to aviation security requirements and procedures.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Mitigate inflight disturbances using this unique IATA Security training for flight crews.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Diseñe y ejecute un plan de emergencia utilizando el conocimiento de la OACI, la Junta Nacional de Seguridad del Transporte (NTSB en inglés), y los reglamentos del Estado.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Analyse crucial terms in aircraft operating leases and aircraft financing.

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Understand the scientific discoveries and developments in the management of risk posed by air crew fatigue.

This course uses numerous case studies, including the example of Air New Zealand, a leader in FRMS implementation with their ‘alertness management model’. During practical exercises, participants will work in teams to resolve problems and better understand the issues of FRMS.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Systematically design, develop, implement, and evaluate training using an instructional design model.

Improve how you manage a commercially successful airport.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger.

Improve your technical and customer service skills to assist passengers according to industry standards.

Stay competitive with this essential training on Quality and customer satisfaction.

Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Explore how effective communication skills is crucial to the success of a business.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Learn common approaches to aviation security requirements and procedures.

Stay competitive with this essential training on Quality and customer satisfaction.

Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.

Advance your audit performance and learn audit management techniques.

Manage a performance-based safety management system applicable to airline, airport and ATM operations.

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Improve your understanding of public and international air law and air service agreements. 

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Learn about quality management, how it is managed, and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems as well as well-known quality tools and techniques. Learn how to encourage an organization to adopt a quality culture and introduce a quality system through practical advice and tips.

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Implement Performance-based Navigation (PBN): for CAAs, air navigation service providers and aircraft operators.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Stay competitive with this essential training on Quality and customer satisfaction.

Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.

Join this interactive course to learn how to deliver security training to your air crew and ground personnel.

Experience live situational exercises that demonstrate harmful people through the use of an actor in the classroom. Learn the latest developments in aviation security in order to confront threats and effectively deliver this knowledge to your staff.

Construya un transporte aéreo seguro al implementar reglamentos renovados, tecnología confiable, y prácticas recomendadas.

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).

Learn the special ground service requirements for Business Aviation aircraft handling.

The Business Aviation sector handles more than 31,000 aircraft worldwide (EBAA). This niche market requires a higher level of service and customization from Fixed-Base Operators. Learn from applied best practices in commercial airline ground operations to build a profitable business model.  Equip yourself to meet client expectations and deliver consistent service.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Manage an aircraft recovery event.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Manage aviation quality with a systemic, process-driven approach.

Improve your technical and customer service skills to assist passengers according to industry standards.

Analyse crucial terms in aircraft operating leases and aircraft financing.

Mitigate inflight disturbances using this unique IATA Security training for flight crews.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Are your local staff and representatives prepared to speak to the media at the time of a crisis?

Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Get practical knowledge and tools for Station Control to run efficient and safe Ground Operations. Learn operational aspects to perform better as a coordinator.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Enhance your knowledge of how to handle dangerous goods by air. (Category 8)

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Optimize your planning by understand airport slot principles and systems.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Learn how to implement ICAO Safety Management Systems (SMS).

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Be an integral contributor to your company's success by developing a profitable network fleet plan and effective flight schedule.

Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Explore the role of human factors in security screening.

Discover the most recent screening methods and learn how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger to increase efficiency and reduce waiting time.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Master the principles and strategies of travel management, and develop and market agency products to gain competitive advantage.

Understand the scientific discoveries and developments in the management of risk posed by air crew fatigue.

This course uses numerous case studies, including the example of Air New Zealand, a leader in FRMS implementation with their ‘alertness management model’. During practical exercises, participants will work in teams to resolve problems and better understand the issues of FRMS.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).

 

Improve your technical and customer service skills to assist passengers according to industry standards.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Stay competitive with this essential training on Quality and customer satisfaction.

Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Audit security based on international standards and operating procedures for AVSEC audits.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Confront the challenges of managing airports and optimize your business performance.

Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules.

Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.

Explore how effective communication skills is crucial to the success of a business.

Optimize your planning by understand airport slot principles and systems.

Gain a strategic overview of the issues affecting Air Navigation Service Providers.

Increase your sales as a strategic sales executive with these focused skills.

Deliver high-quality projects while avoiding delays and cost overruns.

Improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Realize your leadership potential in the Air Cargo industry.

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Manage an aircraft recovery event.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Modernize your Air Navigation Services business in a safe, economical, and harmonized manner.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Learn how to implement ICAO Safety Management Systems (SMS).

Learn common approaches to aviation security requirements and procedures.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Manage aviation quality with a systemic, process-driven approach.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Improve your technical and customer service skills to assist passengers according to industry standards.

Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Train your security staff to get the most from your screening technology.

Gain tools to evaluate your screening technology and pass this knowledge onto screening operators. Discover the most recent threats, detection techniques and specialized security training methodologies to improve your operations.

Learn how to develop a project management plan, define scope, and determine project requirements.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Deliver high-quality projects while avoiding delays and cost overruns.

Improve how you manage a commercially successful airport.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Mitigate inflight disturbances using this unique IATA Security training for flight crews.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Stay competitive with this essential training on Quality and customer satisfaction.

Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Design and deliver dangerous goods training for your company using IATA Dangerous Goods Training Program books 1 to 5.

Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). 

Manage a performance-based safety management system applicable to airline, airport and ATM operations.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Explore how effective communication skills is crucial to the success of a business.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Learn how to implement ICAO Safety Management Systems (SMS).

Understand how civil aviation regulatory and operational services can meet national air transportation policies and objectives.

Improve the effectiveness of the Safety Management System using a comprehensive assessment methodology.

Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives.

Support your Quality Management System with a successful Internal Audit program.   

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger.

Develop a total quality management (TQM) to achieve organizational effectiveness in an airport environment.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Increase your sales as a strategic sales executive with these focused skills.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Learn common approaches to aviation security requirements and procedures.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Manage an aircraft recovery event.

Bringing profitable new business to an airport is challenging, and understanding the challenges in the facilitation of air cargo business is key for airport operations to develop the cargo business.

Learn about the Air Cargo industry from the inside; understand what drives the business; how decisions are made; the financial impact of Air Cargo and how to bring more Air Cargo business to your airport.

Explore how effective communication skills is crucial to the success of a business.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Confront the challenges of managing airports and optimize your business performance.

Gain a strategic overview of the issues affecting Air Navigation Service Providers.

Learn common approaches to aviation security requirements and procedures.

Learn air waybill rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT) manual.

Understand what it takes to lead an airline to success through this dynamic learning environment!

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

Improve how you manage and handle pharmaceutical cargo and review the healthcare industry logistics needs and trends.

Focus on safety through error management and meet the challenges of flight and ground safety management.

Explore the role of human factors in security screening.

Discover the most recent screening methods and learn how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger to increase efficiency and reduce waiting time.

Safety is your responsibility!

Have the appropriate safety precautions been taken in your company? Are you aware of the legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation regulations pertaining to the transport of dangerous goods? This course provides the skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the mandatory IATA Dangerous Goods Regulations Manual

Improve your technical and customer service skills to assist passengers according to industry standards.

Polish your skills and understand cultural awareness and communication as a service provider.

Analyse crucial terms in aircraft operating leases and aircraft financing.

Develop and manage a safety management system, and measure its performance, reduce costs, and build a safety culture.

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Optimize your planning by understand airport slot principles and systems.

Systematically design, develop, implement, and evaluate training using an instructional design model.

Improve your technical and customer service skills to assist passengers according to industry standards.

Advance your audit performance and learn audit management techniques.

Learn common approaches to aviation security requirements and procedures.

Mitigate inflight disturbances using this unique IATA Security training for flight crews.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Be an integral contributor to your company's success by developing a profitable network fleet plan and effective flight schedule.

Sharpen your knowledge of recent security issues, threats, and technological developments.

Review Dangerous Goods Instructional Techniques (for categories other than 1, 2, 3 & 6).

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

Get a head start in the industry with this insider’s view of the air transportation system.

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

Manage aviation quality with a systemic, process-driven approach.

Understand the scientific discoveries and developments in the management of risk posed by air crew fatigue.

This course uses numerous case studies, including the example of Air New Zealand, a leader in FRMS implementation with their ‘alertness management model’. During practical exercises, participants will work in teams to resolve problems and better understand the issues of FRMS.

Evaluate threat levels and risks for civil aviation and airlines to manage and implement a security program. 

Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts.

Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies.

Audit security based on international standards and operating procedures for AVSEC audits.

Build safe and secure Global Air Transportation by implementing enhanced regulations, reliable technology, and best management practices.

Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Master the techniques of planning, building and managing world class Air Cargo Operations.

In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle with putting their strategy into action.

Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective Air Cargo Operations strategy, execute the strategy, and put your strategy into action.

Understand what it takes to lead an airline to success through this dynamic learning environment!