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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.



August - 2017
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Egypt, Cairo (AACO-RTP)
20 Aug - 24 Aug
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
United States, Miami (IATA)
21 Aug - 25 Aug
 Learn how to perform regulatory oversight for the air transportation of dangerous goods using the IATA DGR and ICAO Technical Instructions. Dangerous Goods Regulations (DGR) for Auditors and Inspectors (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Aug - 25 Aug
This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements. Temperature Controlled Container Operations (Classroom, 2 days)
Netherlands, Amsterdam (IATA)
21 Aug - 22 Aug
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Canada, Montreal (IATA)
21 Aug - 1 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Aug - 25 Aug
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
Canada, Montreal (IATA)
21 Aug - 25 Aug
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
United Kingdom, London (IATA)
21 Aug - 25 Aug
 Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions. Special Fares and Ticketing - Intermediate (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Aug - 25 Aug
 了解与运输危险品有关的 法律要求、操作限制、包装指示、标记、标签和文件条例. 危险品规则 –初训
China, Beijing (IATA)
21 Aug - 25 Aug
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
21 Aug - 25 Aug
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
21 Aug - 25 Aug
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
South Africa, Johannesburg (SAA-RTP)
21 Aug - 24 Aug
 Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. Dangerous Goods Regulations (DGR) - Instructor Refresher (Classroom, 3 days)
Switzerland, Geneva (IATA)
22 Aug - 24 Aug
This comprehensive course covers all operational topics required for category 3 staff. ULD Operations (Classroom, 3 days)
China, Beijing (IATA)
22 Aug - 24 Aug
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Canada, Montreal (IATA)
22 Aug - 24 Aug
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics. Air Transport Statistics (Classroom, 4 days)
Switzerland, Geneva (IATA)
22 Aug - 25 Aug
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
23 Aug - 25 Aug
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Germany, Frankfurt (FRA-RTP)
28 Aug - 30 Aug
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Switzerland, Geneva (IATA)
28 Aug - 1 Sep
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
United States, Miami (IATA)
28 Aug - 1 Sep
 Aprenda a aplicar el principio de la practica sobre los programas de capacitación en normativas relativas a mercancías peligrosas. Cualificaciones Profesionales para Instructores en DGR - Categorías 1, 2, 3, 6 (presencial, 5 días)
Argentina, Buenos Aires (IATA)
28 Aug - 1 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Sweden, Stockholm (IATA)
28 Aug - 1 Sep
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
United States, Miami (IATA)
28 Aug - 31 Aug
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Switzerland, Geneva (IATA)
28 Aug - 1 Sep
 Position training at the heart of organizational growth and improvement. Management of Training (Classroom, 5 days)
United States, Miami (IATA)
28 Aug - 1 Sep
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
28 Aug - 1 Sep
Acquire the skills and knowledge to pack and ship lithium batteries by air, in compliance with the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR). Shipping Lithium Batteries by Air (Classroom, 2 days)
South Africa, Johannesburg (SAA-RTP)
28 Aug - 29 Aug
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Switzerland, Geneva (IATA)
29 Aug - 31 Aug
Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Crew Resource Management (CRM) Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
29 Aug - 31 Aug
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
China, Beijing (IATA)
29 Aug - 1 Sep
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Switzerland, Geneva (IATA)
29 Aug - 1 Sep
 Learn the most up-to-date airline and government requirements pertaining to the transport of live animals by air. Live Animals Transportation (Classroom, 3 days)
China, Beijing (IATA)
30 Aug - 1 Sep

September - 2017
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Sep - 8 Sep
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Switzerland, Geneva (IATA)
4 Sep - 6 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
Singapore, Singapore (IATA)
4 Sep - 8 Sep
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Spain, Madrid (IATA)
4 Sep - 8 Sep
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
4 Sep - 8 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
Germany, Frankfurt (IOSA)
4 Sep - 8 Sep
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
4 Sep - 7 Sep
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
4 Sep - 8 Sep
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Singapore, Singapore (IATA)
4 Sep - 7 Sep
 Learn how to manage air traffic services complying with the objectives of the ICAO Global ATM System. CNS/ATM Planning Master Class (Classroom, 5 days)
Expeditors (private exams)
4 Sep - 8 Sep
Follow the supply chain from refinery to delivery into the aircraft. Learn how to minimize fuel uplift and how fuel suppliers ensure the safe delivery of fuel. Aviation Fuel Management Essentials (Classroom, 3 days)
Singapore, Singapore (IATA)
5 Sep - 7 Sep
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
Canada, Montreal (IATA)
5 Sep - 7 Sep
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
United Kingdom, London (IATA)
5 Sep - 8 Sep
Understand the scope of NDC, how it fits in the distribution ecosystem, and the current level of adoption in the industry NDC Awareness for Airline Sales Account Managers (Classroom, 1 day)
Switzerland, Geneva (IATA)
5 Sep - 5 Sep
 Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities. CAA Compliance with ICAO SARPS* (Classroom, 5 days)
United States, Miami (IATA)
5 Sep - 8 Sep
Acquire the skills and knowledge to pack and ship lithium batteries by air, in compliance with the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR). Shipping Lithium Batteries by Air (Classroom, 2 days)
Italy, Rome (IATA)
6 Sep - 7 Sep
Providing (non-finance) managers with a solid understanding of financial and accounting processes that you will encounter in your everyday work. Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
South Africa, Johannesburg (ATNS-RTP)
6 Sep - 8 Sep
 Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
Saudi Arabia, Jeddah (SACA-RTP)
10 Sep - 14 Sep
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Italy, Rome (IATA)
11 Sep - 15 Sep
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Canada, Montreal (IATA)
11 Sep - 15 Sep
 Understand the IMDG Code regulations and requirements for classification, packaging, marking, labeling, documentation, container and vehicle packing, and vessel stowage. Transport of Dangerous Goods by Sea (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Gain a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Cargo Sales and Key Account Management (Classroom, 4 days)
China, Beijing (IATA)
11 Sep - 14 Sep
 Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services. Standard Line Maintenance Agreements (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system. Quality Management System (QMS) Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. Aviation Law for Managers (non-lawyers) (Classroom, 5 days)
Belgium, Brussels (IATA)
11 Sep - 15 Sep
 Build on your knowledge of SMS, examining hazard and risk management, SMS operation, safety assurance and strategic integration. Advanced Safety Management Systems (SMS) in Civil Aviation (Classroom, 5 days)
Spain, Madrid (IATA)
11 Sep - 15 Sep
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
China, Beijing (IATA)
11 Sep - 15 Sep
 Communicate safely using ICAO standard phraseologies. Phraseology and Safety Training for Air Traffic Controllers and Pilots (Classroom, 5 days)
Senegal, Dakar (IATA)
11 Sep - 15 Sep
 Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Canada, Montreal (IATA)
11 Sep - 15 Sep
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
United States, Miami (IATA)
11 Sep - 15 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
United States, Denver (IOSA)
11 Sep - 15 Sep
Learn about the IOSA documentation system, typical organizational structure of airlines, audit procedures, and techniques to be applied by an IOSA auditor. IOSA Auditor Training (Classroom, 5 days)
United Kingdom, Brighton (IOSA)
11 Sep - 15 Sep
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Greece, Athens (MAS-RTP)
11 Sep - 15 Sep
 Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents. Managing Aircraft Accident and Incident Investigation (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
11 Sep - 15 Sep
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
11 Sep - 13 Sep
 Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, and enhance operations. Managing Air Cargo Operations (Classroom, 4 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
11 Sep - 14 Sep
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
11 Sep - 15 Sep
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Panama, Panama City (IATA)
11 Sep - 14 Sep
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 15 Sep
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 14 Sep
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
Singapore, Singapore (IATA)
11 Sep - 13 Sep
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
11 Sep - 15 Sep
Actualizarse con respecto al trabajo coordinado por la OACI y analizar los principales ejemplos de ASBU, NextGen y SESAR, Mejoras por bloques del sistema de aviación (ASBU) (presencial, 5 dias)
Argentina, Buenos Aires (IATA)
11 Sep - 15 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Jordan, Amman (IATA)
12 Sep - 14 Sep
 Learn effective techniques of managing Air Cargo Operations in order to save money, avoid risks, and enhance operations. Managing Air Cargo Operations (Classroom, 4 days)
Netherlands, Amsterdam (IATA)
12 Sep - 15 Sep
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
Canada, Montreal (IATA)
12 Sep - 15 Sep
 Unlock the potential of your frequent flyer prom with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers. Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention (Classroom, 3 days)
United States, Miami (IATA)
12 Sep - 14 Sep
This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. ISAGO for Ground Service Providers (Classroom)
China, Beijing (IATA)
12 Sep - 15 Sep
 员工每 24 个月都要按照最新的危险品运输条例进行 DGR 培训。这种继续教育课程提供了当前危险品的法律要求、操作限制、包装指示等知识. 危险品规则– 复训
China, Shanghai (IATA)
13 Sep - 15 Sep
Plan your organization’s finances to maintain compliance and high standards to address new security regulations and effectively optimize your security and protection costs. Security Financial Planning and Optimization (Classroom, 3 days)
United States, Miami (IATA)
13 Sep - 15 Sep
This course will provide you with a high level overview of the aviation industry and how to influence a national or organizational aviation agenda. Executive Aviation Policy (Classroom, 3 days)
Nigeria, Lagos (IATA)
13 Sep - 15 Sep
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Bahrain (GAA-RTP)
17 Sep - 21 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Bahrain (GAA-RTP)
17 Sep - 21 Sep
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Oman, Muscat (OAMC-RTP)
17 Sep - 21 Sep
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 了解与运输危险品有关的 法律要求、操作限制、包装指示、标记、标签和文件条例. 危险品规则 –初训
China, Shanghai (IATA)
18 Sep - 22 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
Nigeria, Lagos (IATA)
18 Sep - 22 Sep
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
Canada, Montreal (IATA)
18 Sep - 22 Sep
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
Gain a comprehensive overview of the effect and management of human factors in aviation with this foundation course. Human Factors in Aviation (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents. Managing Aircraft Accident and Incident Investigation (Classroom, 5 days)
Spain, Madrid (IATA)
18 Sep - 22 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
 Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
United States, Miami (IATA)
18 Sep - 22 Sep
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
Switzerland, Geneva (IATA)
18 Sep - 22 Sep
Gain the knowledge needed to bring out the best in the people you manage Managing People Performance (Classroom, 5 days)
Italy, Rome (IATA)
18 Sep - 22 Sep
 Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers. Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
18 Sep - 22 Sep
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Hong Kong SAR, Hong Kong (JAA-RTP)
18 Sep - 22 Sep
Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)
Canada, Montreal (IATA)
18 Sep - 20 Sep
 Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days)
Turkey, Istanbul (TKAA-RTP)
18 Sep - 20 Sep
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
18 Sep - 22 Sep
 Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves. Adquisición y Financiamiento de Aeronaves (presencial, 4 días)
Peru, Lima (IATA)
18 Sep - 21 Sep
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
South Africa, Johannesburg (ATNS-RTP)
18 Sep - 22 Sep
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Brazil, Sao Paulo (IATA)
18 Sep - 22 Sep
Ensure your airline receives its correct cargo revenue entitlement in the current high cost and competitive environment. Cargo Proration (Classroom, 5 days)
China, Beijing (IATA)
18 Sep - 22 Sep
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Kenya, Nairobi (KQ-RTP)
18 Sep - 22 Sep
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Dangerous Goods Regulations (DGR) - Initial - Category 6 (Classroom, 5 days)
South Africa, Johannesburg (SAA-RTP)
18 Sep - 22 Sep
Adquirir las habilidades y conocimientos necesarios para embalar y transportar las pilas y baterías de ión de litio y de metal de litio por vía aérea Transporte de baterías de litio por vía aérea (presencial, 2 días)
Colombia, Bogota (IATA)
18 Sep - 19 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
This train-the-trainer course lets you practice teaching techniques that will make your CRM training effective and motivating for your students. Crew Resource Management for Instructors (CRMI) - (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
 Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Route Forecasting and Development (Classroom, 4 days)
United States, Miami (IATA)
19 Sep - 22 Sep
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
Switzerland, Geneva (IATA)
19 Sep - 22 Sep
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Aviation Policy and Advocacy (Classroom, 3 days)
Singapore, Singapore (IATA)
19 Sep - 21 Sep
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
China, Beijing (IATA)
20 Sep - 22 Sep
 Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over. Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Egypt, Cairo (AACO-RTP)
20 Sep - 21 Sep
Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)
Canada, Montreal (IATA)
21 Sep - 22 Sep
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Jordan, Amman (IATA)
24 Sep - 28 Sep
 Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Airline Business Foundations - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
24 Sep - 26 Sep
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. Dangerous Goods Regulations (DGR) - Recurrent - Category 6 (Classroom, 3 days)
Nigeria, Lagos (IATA)
25 Sep - 27 Sep
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
25 Sep - 29 Sep
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA)
25 Sep - 29 Sep
 Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document. SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
United States, Miami (IATA)
25 Sep - 29 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
25 Sep - 29 Sep
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
Singapore, Singapore (IATA)
25 Sep - 29 Sep
Further develop your project planning skills and acquire practical techniques to deal with real projects. Project Management - Advanced (30 PDUs, classroom, 5 days)
Canada, Montreal (IATA)
25 Sep - 29 Sep
This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems. Aviation Cyber Security (Classroom, 3 days)
Greece, Athens (MAS-RTP)
25 Sep - 27 Sep
Further develop your project planning skills and acquire practical techniques to deal with real projects. Project Management - Advanced (30 PDUs, classroom, 5 days)
Turkey, Istanbul (TKAA-RTP)
25 Sep - 29 Sep
 Knowledge and skills to pack and ship shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. Dangerous Goods Regulations (DGR) – Shippers and Packers - Category 1, 2 (Classroom, 3 days)
Canada, Montreal (IATA)
25 Sep - 27 Sep
In accordo al Regolamento (UE) 2015/1998, punto 11.5.2 , l'istruttore security deve ricevere una formazione ed informazione su base regolare sugli sviluppi nel campo specifico. Recurrent Aviation Security Training - Italian (Classroom, 3 days) - Classroom - italiano
Italy, Rome (IATA)
25 Sep - 27 Sep
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Panama, Panama City (IATA)
25 Sep - 29 Sep
 Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones. Gestión de riesgos operacionales (ORM) y aviación civil (presencial, 5 días)
Argentina, Buenos Aires (IATA)
25 Sep - 29 Sep
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Germany, Frankfurt (FRA-RTP)
26 Sep - 29 Sep
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
Netherlands, Amsterdam (IATA)
26 Sep - 28 Sep
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM) IGOM Implementation and Standardized Procedures (Classroom, 3 days)
United States, Miami (IATA)
26 Sep - 28 Sep
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
China, Beijing (IATA)
26 Sep - 28 Sep
Build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. Train the Trainer - Advanced (Classroom, 3 days)
Singapore, Singapore (IATA)
26 Sep - 28 Sep
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
South Africa, Johannesburg (ATNS-RTP)
27 Sep - 29 Sep
This course will provide you with the insight and knowledge of indirect tax, direct tax, and the tax treatment of flight and cabin crew members. Tax Planning and Compliance for International Airline Professionals (Classroom, 3 days)
Ireland, Dublin (WFS-IATA)
27 Sep - 29 Sep
 Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability. Air Transport Economics - University of Geneva (Classroom, 3 days)
Switzerland, Geneva (UoG-AV)
28 Sep - 30 Sep

October - 2017
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct
 Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger. Behavioral Analysis and Predictive Screening Strategies (Classroom, 5 days)
Netherlands, Amsterdam (IATA)
2 Oct - 6 Oct
This is course will show you how to train personnel at all levels about the intricacies of shipping infectious substances by air. Infectious Substances Transport - Train the Trainer (Classroom, 5 days)
Switzerland, Geneva (IATA)
2 Oct - 6 Oct