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Customer Service (Classroom, 3 days)
Canada, Montreal (IATA)
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3 Jun - 5 Jun
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Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty.
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Aviation Fuel Management (Classroom, 3 days)
Canada, Montreal (IATA)
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3 Jun - 5 Jun
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Develop best practices for jet fuel management.
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Product Management Action-Learning (Classroom, 4 days)
Canada, Montreal (IATA)
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11 Jun - 14 Jun
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The Product Management Action-Learning course is considering best practices in product management based on world class research and industry best practices with some practical tools that you can eventually apply in the context of your organization.
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Instructional Design (Classroom, 5 days)
Canada, Montreal (IATA)
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17 Jun - 21 Jun
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Systematically design, develop, implement, and evaluate training using an instructional design model.
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Airport Operations - Advanced (Classroom, 5 days)
Canada, Montreal (IATA)
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17 Jun - 21 Jun
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Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders operational requirements.
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Fuel Efficiency and Conservation (Classroom, 3 days)
Canada, Montreal (IATA)
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3 Jul - 5 Jul
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Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program.
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Senior Civil Aviation Management (Classroom, 10 days)
Canada, Montreal (IATA)
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8 Jul - 19 Jul
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Learn how to execute the delivery of sustainable civil aviation regulatory and operational services, to meet national air transportation policies and objectives.
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Flight Operations Management (Classroom, 5 days)
Canada, Montreal (IATA)
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8 Jul - 12 Jul
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Learn how to manage, plan, budget and support your staff and crew.
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Air Cargo Security (Classroom, 5 days)
Canada, Montreal (IATA)
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8 Jul - 12 Jul
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Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises.
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Training Needs Assessment (Classroom, 3 days)
Canada, Montreal (IATA)
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10 Jul - 12 Jul
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.
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Management of Aviation Quality and Service - Civil Aviation (Classroom, 5 days)
Canada, Montreal (IATA)
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15 Jul - 19 Jul
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Learn how tomanage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices.
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Managing Aviation Policy and Regulation (Classroom, 5 days)
Canada, Montreal (IATA)
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15 Jul - 19 Jul
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Understand the management of aviation policy and economic regulation in civil aviation organizations.
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Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Canada, Montreal (IATA)
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22 Jul - 26 Jul
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Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program.
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Predictive Passenger Screening (Classroom, 4 days)
Canada, Montreal (IATA)
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23 Jul - 26 Jul
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Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger.
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Air Transportation Management (Classroom, 5 days)
Canada, Montreal (IATA)
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29 Jul - 2 Aug
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Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.
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Airline Business Models and Competitive Strategies – virtual simulation program (Classroom, 5 days)
Canada, Montreal (IATA)
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29 Jul - 2 Aug
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Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios.
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Drive Corporate Performance (Classroom, 5 days)
Canada, Montreal (IATA)
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5 Aug - 9 Aug
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Learn how performance measurements enhance your organizations ability to deliver on its mission.
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Aircraft Operations Awareness for Emissions Verifiers (Classroom, 2 days)
Canada, Montreal (IATA)
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5 Aug - 9 Aug
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Improve your knowledge of the operating procedures and safety standards involved in fuel and load planning, handling and usage relating to the European Union (EU) Emissions Trading Scheme (ETS).
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Safety Management Systems (SMS) for Civil Aviation (Classroom, 5 days)
Canada, Montreal (IATA)
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5 Aug - 9 Aug
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This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.
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Emergency Planning and Response Management (Classroom, 5 days)
Canada, Montreal (IATA)
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5 Aug - 9 Aug
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Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.
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Air Crew Security Train the Trainer (Classroom, 5 days)
Canada, Montreal (IATA)
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5 Aug - 9 Aug
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Learn how to deliver hands-on training to your air crew and ground personnel. Discover simulation exercises that use a trained actor to help you respond to unruly passengers and hijacking attempts.
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Legal and Financial Issues for Air Navigation Service Providers (Classroom, 5 days)
Canada, Montreal (IATA)
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12 Aug - 16 Aug
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Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services.
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Sustainable Aviation (Classroom, 5 days)
Canada, Montreal (IATA)
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12 Aug - 16 Aug
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Aviation is more committed than ever to advance and strengthen its contribution to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation, as an industry which aspires to be safe, efficient, affordable, responsive and healthy.
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Airport Strategic Management (Classroom, 10 days)
Canada, Montreal (IATA)
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12 Aug - 23 Aug
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Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results.
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Network, Fleet and Schedule Planning (Classroom, 5 days)
Canada, Montreal (IATA)
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12 Aug - 16 Aug
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Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet.
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Management of Air Navigation Services (Classroom, 5 days)
Canada, Montreal (IATA)
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19 Aug - 23 Aug
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Improve your management of safe and efficient Air Navigation Services through this strategic approach which reviews all important aspects of the business.
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Train the Trainer - Advanced (Classroom, 3 days)
Canada, Montreal (IATA)
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26 Aug - 28 Aug
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Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.
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Emergency Response Planning for CAAs and Air Navigation Service Providers
Canada, Montreal (IATA)
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26 Aug - 30 Aug
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Be prepared to plan, deliver and assure your aviation organizations Emergency Response Plan (ERP).
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Aviation Security Management (Classroom, 5 days)
Canada, Montreal (IATA)
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26 Aug - 30 Aug
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Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices.
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Aircraft Acquisition and Financing (Classroom, 4 days)
Canada, Montreal (IATA)
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3 Sep - 6 Sep
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Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement.
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Internal Auditor Refresher (Classroom, 4 days)
Canada, Montreal (IATA)
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3 Sep - 6 Sep
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No description available.
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Accounting and Finance for Non-Finance Managers (Classroom, 3 days)
Canada, Montreal (IATA)
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4 Sep - 6 Sep
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Understand accounting terms and concepts; learn about financial statements and their construction.
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Airport Certification and Infrastructure Standards (Classroom, 5 days)
Canada, Montreal (IATA)
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9 Sep - 13 Sep
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Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facilitys level of compliance. Learn how to recommend structural changes and improve day-to-day operations.
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Emergency Planning and Response for Airports (Classroom, 5 days)
Canada, Montreal (IATA)
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9 Sep - 13 Sep
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Learn how to prepare and manage your teams response to airport emergencies following ICAO and FAA standards and recommended practices for integrated response.
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Quality Management (QMS) for Airlines (Classroom, 4 days)
Canada, Montreal (IATA)
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9 Sep - 12 Sep
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An introduction to QMS, its components and objectives. The course coverskey regulatory and operational requirements for the design and control of an efficient QMS.
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Aviation Security Train the Trainer (Classroom, 5 days)
Canada, Montreal (IATA)
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9 Sep - 13 Sep
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Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class.
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Passenger Fares and Ticketing - Advanced (Classroom, 10 days)
Canada, Montreal (IATA)
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16 Sep - 27 Sep
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Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units.
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Cargo Skills and Procedures (Classroom, 5 days)
Canada, Montreal (IATA)
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16 Sep - 20 Sep
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Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.
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International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Canada, Montreal (IATA)
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16 Sep - 20 Sep
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Strengthen your understanding of air service agreements and public and international air law.
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Project Management - Advanced (30 PDUs, classroom, 5 days)
Canada, Montreal (IATA)
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23 Sep - 27 Sep
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Develop your skills to lead successful projects through project management planning and project requirement assessment.
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Airline Business Management – Air MercuryTM simulation program (Classroom, 5 days)
Canada, Montreal (IATA)
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23 Sep - 27 Sep
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Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results.
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SAFA Essentials (Classroom, 2 days)
Canada, Montreal (IATA)
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23 Sep - 24 Sep
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Improve your awareness of airline responsibilities and follow-up procedures in a SAFA audit to prevent recurrent findings.
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ISAGO for Ground Service Providers (Classroom, 3 days)
Canada, Montreal (IATA)
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25 Sep - 27 Sep
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Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.
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Safety Management Systems (SMS) - Train the Trainer (Classroom, 3 days)
Canada, Montreal (IATA)
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25 Sep - 27 Sep
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Learn how to comply with ICAO SMS requirements and how to develop SMS training relevant to your organizational needs.
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International Negotiation Skills (Classroom, 5 days)
Canada, Montreal (IATA)
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30 Sep - 4 Oct
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Sign better deals by improving your tactics and techniques.
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Total Quality Management (TQM) for Airports (Classroom, 5 days)
Canada, Montreal (IATA)
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30 Sep - 4 Oct
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Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations.
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Document Control Systems (Classroom, 4 days)
Canada, Montreal (IATA)
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30 Sep - 3 Oct
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This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.
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Airline Business Foundations (Classroom, 5 days)
Canada, Montreal (IATA)
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7 Oct - 11 Oct
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If youre a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry.
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Emergency Response Planning for Ground Service Providers (Classroom, 4 days)
Canada, Montreal (IATA)
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8 Oct - 11 Oct
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Guidelines to implement an emergency response plan and get your team ready to react in the event of an incident or accident.
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International Financial Reporting Standards - Introduction (Classroom, 3 days)
Canada, Montreal (IATA)
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9 Oct - 11 Oct
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Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.
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Principles of I-LEAD (Classroom, 3 days)
Canada, Montreal (IATA)
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9 Oct - 11 Oct
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I-LEAD is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results.
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Quality Management System (QMS) Implementation (Classroom, 3 days)
Canada, Montreal (IATA)
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9 Oct - 11 Oct
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Learn how to bring the necessary discipline and control to your operations; review strategies to identify problems, assign resources, and evaluate the effectiveness of your QMS.
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Air Transport Economics (Classroom, 5 days)
Canada, Montreal (IATA)
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14 Oct - 18 Oct
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Learn the latest in air transport economics from IATA and the relationship between aviation regulation, policy, management, business planning, fees and charges.
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Airport Security Operations Optimization (Classroom, 5 days)
Canada, Montreal (IATA)
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14 Oct - 18 Oct
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Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures.
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Management of Training (Classroom, 5 days)
Canada, Montreal (IATA)
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21 Oct - 25 Oct
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Position training at the heart of organizational growth and improvement.
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Aircraft Recovery (Classroom, 5 days)
Canada, Montreal (IATA)
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21 Oct - 25 Oct
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Learn to manage an aircraft recovery event.
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Aviation Security Management - Advanced (Classroom, 5 days)
Canada, Montreal (IATA)
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21 Oct - 25 Oct
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Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation.
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Air Transport Statistics (Classroom, 4 days)
Canada, Montreal (IATA)
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22 Oct - 25 Oct
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Understand the data gathered by organization such as ICAO, IATA and ACI, and be able to leverage this global knowledge.
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International Strategy Planning and Implementation (Classroom, 3 days)
Canada, Montreal (IATA)
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23 Oct - 25 Oct
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Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.
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Airline Contract Law (Classroom, 4 days)
Canada, Montreal (IATA)
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29 Oct - 1 Nov
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Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more.
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Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA)
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4 Nov - 8 Nov
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Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service.
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Internal Audit for Ground Services (Classroom, 4 days)
Canada, Montreal (IATA)
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5 Nov - 8 Nov
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Learn how to perform an audit and measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.
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Dynamic Pricing and Revenue Management (Classroom, 3 days)
Canada, Montreal (IATA)
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6 Nov - 8 Nov
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Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing.
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In-flight Security (Classroom, 5 days)
Canada, Montreal (IATA)
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18 Nov - 22 Nov
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From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises.
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Aviation Internal Auditor (Classroom, 5 days)
Canada, Montreal (IATA)
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25 Nov - 29 Nov
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The audit requirements, procedures and skills you need to know to get started as an internal auditor:audit scope, objectives, follow-up and closing, plus practical exercises.
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