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Classroom Training Schedule

Find upcoming classroom courses in a location near you.

Our entire 2014 calendar is now available online so that you can plan ahead and take advantage of our early bird discount.

Note: This calendar shows courses held at IATA Training Centers and regional partner locations. Visit the exam schedule to see upcoming distance learning exams.

Training Classroom Calendar

Search results:

April - 2014
 Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
Canada, Montreal (IATA)
28 Apr - 2 May

May - 2014
Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation. Service à la clientèle - Classroom - Français
Canada, Montreal (IATA)
5 May - 7 May
 Sign better deals by improving your tactics and techniques. International Negotiation Skills (Classroom, 5 days)
Canada, Montreal (IATA)
12 May - 16 May
 Develop the skills required to effectively lead and manage successful projects. IATA/ICAO Project Management Essentials (I-TRAIN)
Canada, Montreal (IATA)
12 May - 16 May
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics.  Air Transport Statistics (Classroom, 4 days)
Canada, Montreal (IATA)
13 May - 16 May
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.  Baggage Handling Services and Systems (Classroom, 3 days)
Canada, Montreal (IATA)
20 May - 22 May
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Canada, Montreal (IATA)
26 May - 30 May
 Identify key elements in analyzing the financial performance of your airline. Airline Finance and Accounting Management (Classroom, 5 days)
Canada, Montreal (IATA)
26 May - 30 May
 Strategies to control costs and improve your revenue performance as an airline or service provider: resource optimization, subcontracting, product segmentation and more. Cost Effectiveness and Revenue Optimization in Ground Operations (Classroom, 3 days)
Canada, Montreal (IATA)
27 May - 29 May
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
Canada, Montreal (IATA)
27 May - 29 May

June - 2014
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Canada, Montreal (IATA)
2 Jun - 6 Jun
 Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. Passenger Fares and Ticketing Alterations (Classroom, 4 days)
Canada, Montreal (IATA)
10 Jun - 13 Jun
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Canada, Montreal (IATA)
10 Jun - 12 Jun
 Launch your career in training with a solid foundation of what it takes to be a good instructor. Instructional Techniques (Classroom, 5 days)
Canada, Montreal (IATA)
16 Jun - 20 Jun
Get the latest updates on the ASBU work coordinated by ICAO and review the leading examples, NextGen and SESAR. Managing the Implementation of Aviation System Block Upgrades (ASBUs) (Classroom, 5 days)
Canada, Montreal (IATA)
16 Jun - 20 Jun
Améliorez vos compétences en communication et en présentation dans un environnement multiculturel. Compétences en Communication (Classroom, 5 days) - Classroom - Français
Canada, Montreal (IATA)
16 Jun - 20 Jun
 Consider best practices in product management based on world class research and industry best practices with practical tools that you can apply in your organization. Product Management Action-Learning (Classroom, 4 days)
Canada, Montreal (IATA)
17 Jun - 20 Jun

July - 2014
 The audit requirements, procedures and skills you need to know to get started as an internal auditor: audit scope, objectives, follow-up and closing, plus practical exercises. Aviation Internal Auditor (Classroom, 5 days)
Canada, Montreal (IATA)
7 Jul - 11 Jul
 Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements. Training Needs Assessment (Classroom, 3 days)
Canada, Montreal (IATA)
8 Jul - 10 Jul
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Aviation Policy and Advocacy (Classroom, 3 days)
Canada, Montreal (IATA)
9 Jul - 11 Jul
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Canada, Montreal (IATA)
14 Jul - 18 Jul
 Learn how to execute the delivery of sustainable civil aviation regulatory and operational services, to meet national air transportation policies and objectives. Senior Civil Aviation Management (Classroom, 10 days)
Canada, Montreal (IATA)
14 Jul - 25 Jul
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
Canada, Montreal (IATA)
14 Jul - 18 Jul
 Review the latest industry regulations for airlines and the  airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
Canada, Montreal (IATA)
21 Jul - 25 Jul
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6 (Classroom, 3 days)
Canada, Montreal (IATA)
22 Jul - 24 Jul
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Canada, Montreal (IATA)
28 Jul - 1 Aug

August - 2014
 Understand the impact of state rights and obligations, charging policy, facilities financing, management and control on your air navigation services. Legal and Financial Issues for Air Navigation Service Providers (presencial, 5 días)
Canada, Montreal (IATA)
4 Aug - 8 Aug
 Develop your skills to lead successful projects through project management planning and project requirement assessment. Project Management - Advanced (30 PDUs, classroom, 5 days)
Canada, Montreal (IATA)
4 Aug - 8 Aug
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Canada, Montreal (IATA)
4 Aug - 6 Aug
 Improve your management of safe and efficient Air Navigation Services through this strategic approach which reviews all important aspects of the business. Management of Air Navigation Services (Classroom, 5 days)
Canada, Montreal (IATA)
11 Aug - 15 Aug
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Canada, Montreal (IATA)
11 Aug - 15 Aug
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Canada, Montreal (IATA)
11 Aug - 15 Aug
.Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
Canada, Montreal (IATA)
18 Aug - 22 Aug
 Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management (Classroom, 10 days)
Canada, Montreal (IATA)
18 Aug - 29 Aug
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Canada, Montreal (IATA)
19 Aug - 22 Aug
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices.  Aviation Security Management (Classroom, 5 days)
Canada, Montreal (IATA)
25 Aug - 29 Aug
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
Canada, Montreal (IATA)
26 Aug - 29 Aug

September - 2014
 Learn how to properly manage and control the procurement process with your suppliers. Procurement and Contracts Management (30 PDUs, classroom, 5 days)
Canada, Montreal (IATA)
8 Sep - 12 Sep
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations.  Total Quality Management (TQM) for Airports (Classroom, 5 days)
Canada, Montreal (IATA)
8 Sep - 12 Sep
 Knowledge and skills to accept, handle, and process shipments containing dangerous goods as per the current edition of the IATA Dangerous Goods Regulations Manual. IATA Dangerous Goods Regulations (DGR) - Initial Category 6 (Classroom, 5 days)
Canada, Montreal (IATA)
15 Sep - 19 Sep
 Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units. Passenger Fares and Ticketing - Advanced (Classroom, 10 days)
Canada, Montreal (IATA)
15 Sep - 26 Sep
 Learn how to participate in an aircraft accident and incident investigation in accordance with ICAO Annex 13 standards. Aircraft Accident Investigation (Classroom, 5 days)
Canada, Montreal (IATA)
15 Sep - 19 Sep
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Canada, Montreal (IATA)
22 Sep - 26 Sep
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Canada, Montreal (IATA)
22 Sep - 26 Sep
 Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises. Air Cargo Security (Classroom, 5 days)
Canada, Montreal (IATA)
22 Sep - 26 Sep
 Position training at the heart of organizational growth and improvement. Management of Training (Classroom, 5 days)
Canada, Montreal (IATA)
29 Sep - 3 Oct
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Canada, Montreal (IATA)
29 Sep - 3 Oct
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics.  Air Transport Statistics (Classroom, 4 days)
Canada, Montreal (IATA)
30 Sep - 3 Oct

October - 2014
 Learn to manage an aircraft recovery event. Aircraft Recovery (Classroom, 5 days)
Canada, Montreal (IATA)
6 Oct - 10 Oct
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Commercial Management (Classroom, 5 days)
Canada, Montreal (IATA)
6 Oct - 10 Oct
No description available. Product Management Excellence (Classroom, 5 days)
Canada, Montreal (IATA)
6 Oct - 10 Oct
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Canada, Montreal (IATA)
6 Oct - 10 Oct
 Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
Canada, Montreal (IATA)
14 Oct - 17 Oct
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Canada, Montreal (IATA)
20 Oct - 24 Oct
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Canada, Montreal (IATA)
21 Oct - 24 Oct
 Deliver high-quality projects while avoiding delays and cost overruns. Monitoring and Controlling Multiple Projects (30 PDUs) (Classroom, 5 days)
Canada, Montreal (IATA)
27 Oct - 31 Oct

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