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Classroom Training Schedule

Find upcoming classroom courses in a location near you.

Training Classroom Calendar

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June - 2013
 Use this unique simulation program to test your skills as an airline manager. Build a business plan to return the virtual airline, Air Mercury, to profitability and instantly measure your results. Airline Business Management – Air MercuryTM simulation program (Classroom, 5 days)
India, Delhi (IATA)
3 Jun - 7 Jun
 Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training. Train the Trainer - Advanced (Classroom, 3 days)
India, Delhi (IATA)
12 Jun - 14 Jun
 Maximize the performance of the people you manage. Managing People Performance (Classroom, 5 days)
India, Delhi (IATA)
24 Jun - 28 Jun

July - 2013
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
India, Delhi (IATA)
16 Jul - 19 Jul
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
India, Delhi (IATA)
29 Jul - 2 Aug

September - 2013
 The audit requirements, procedures and skills you need to know to get started as an internal auditor:audit scope, objectives, follow-up and closing, plus practical exercises. Aviation Internal Auditor (Classroom, 5 days)
India, Delhi (IATA)
2 Sep - 6 Sep
 Take an insider look at leading distribution models and gain tools to help you implement a distribution strategy that leverages both traditional and e-commerce resources. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
India, Delhi (IATA)
2 Sep - 6 Sep
 Participants will learn and practice a variety of core techniques to lead adult learning, instructional design and facilitation. Dangerous Goods Instructional Techniques for category 5, 7, 8, 9, 10, 11, 12 (Classroom, 5 days)
India, Delhi (IATA)
9 Sep - 13 Sep
 Sign better deals by improving your tactics and techniques. International Negotiation Skills (Classroom, 5 days)
India, Delhi (IATA)
9 Sep - 13 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
India, Delhi (IATA)
16 Sep - 20 Sep
 Advanced audit techniques and guidelines to launch an internal audit program in your organization. Aviation Internal Audit Implementation (Classroom, 3 days)
India, Delhi (IATA)
18 Sep - 20 Sep
 Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities. CAA Compliance with ICAO SARPS (Classroom, 5 days)
India, Delhi (IATA)
23 Sep - 27 Sep
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies – virtual simulation program (Classroom, 5 days)
India, Delhi (IATA)
23 Sep - 27 Sep

October - 2013
 Position training at the heart of organizational growth and improvement. Management of Training (Classroom, 5 days)
India, Delhi (IATA)
7 Oct - 11 Oct
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
India, Delhi (IATA)
7 Oct - 11 Oct
 Learn about pricing passenger air travel and interpret fare rules and restrictions with an IATA appointed instructor. Passenger Fares Workshop - Basic (Classroom, 5 days)
India, Delhi (IATA)
21 Oct - 25 Oct
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
India, Delhi (IATA)
21 Oct - 25 Oct
 Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P). Passenger Proration - Advanced (Classroom, 5 days)
India, Delhi (IATA)
28 Oct - 1 Nov
 Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises. Air Cargo Security (Classroom, 5 days)
India, Delhi (IATA)
28 Oct - 1 Nov

November - 2013
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
India, Delhi (IATA)
6 Nov - 8 Nov
 An introduction to QMS, its components and objectives. The course coverskey regulatory and operational requirements for the design and control of an efficient QMS. Quality Management (QMS) for Airlines (Classroom, 4 days)
India, Delhi (IATA)
12 Nov - 15 Nov
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
India, Delhi (IATA)
12 Nov - 15 Nov
 Launch your career in training with a solid foundation of what it takes to be a good instructor. Instructional Techniques (Classroom, 5 days)
India, Delhi (IATA)
18 Nov - 22 Nov
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
India, Delhi (IATA)
19 Nov - 22 Nov
 Understand safety oversight in civil aviation and be able to address findings of the ICAO Universal Safety Oversight Program (USOAP). Managing the Safety Oversight Function (Classroom, 5 days)
India, Delhi (IATA)
25 Nov - 29 Nov
 Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered. Ground Operations Documentation and ISAGO (Classroom, 5 days)
India, Delhi (IATA)
25 Nov - 29 Nov

December - 2013
 This course will be available in 2013. Please check back soon for more information and to find scheduled sessions. Passenger Revenue Control - Initial (Classroom, 5 days)
India, Delhi (IATA)
2 Dec - 6 Dec
 If youre a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
India, Delhi (IATA)
9 Dec - 13 Dec
 Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities. Integrated Approach to Passenger Revenue Accounting and Control (Classroom, 5 days)
India, Delhi (IATA)
9 Dec - 13 Dec
 Learn how to plan and manage your day-to-day operations and interactions. Professional Air Cargo Supervisor (Classroom, 5 days)
India, Delhi (IATA)
16 Dec - 20 Dec
 Learn the key components of a QMS that will help you transform your processes and promote sustainable quality throughout your organization. Quality Management (QMS) for Ground Services (Classroom, 4 days)
India, Delhi (IATA)
16 Dec - 19 Dec

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