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Classroom Training Schedule

Find upcoming classroom courses in a location near you

Note: This schedule shows courses held at IATA Training Centers and IATA regional partner locations
Visit the exam schedule to see upcoming distance learning exam dates and locations.

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October - 2017
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov

November - 2017
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
13 Nov - 17 Nov
Be collaborative and cooperative within your team, solving problems and conflicts efficiently, building trust, and planning strategies. Building Teamwork and Stakeholder Management (Classroom, 3 days)
United Kingdom, London (IATA)
14 Nov - 16 Nov
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United Kingdom, London (IATA)
20 Nov - 24 Nov
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
United Kingdom, London (IATA)
20 Nov - 24 Nov
In this course you will learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. A-CDM in Airport and Ground Operations (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov
Learn the fundamentals of carbon markets and sustainable alternative fuels (SAF) and their essential roles in the future of aviation. Carbon Markets and Sustainable Alternative Fuels (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov

December - 2017
 Sharpen your skills in civil aviation strategic management, master planning and operational planning. Planning and Strategic Direction in Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
4 Dec - 8 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
11 Dec - 15 Dec
 This course will provide you with the foundation on climate change and international climate policies. Climate Change and Aviation (Classroom, 3 days)
United Kingdom, London (IATA)
11 Dec - 13 Dec

January - 2018
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
United Kingdom, London (IATA)
29 Jan - 2 Feb

February - 2018
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
5 Feb - 9 Feb
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
United Kingdom, London (IATA)
5 Feb - 9 Feb
 Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. Dangerous Goods Regulations (DGR) - Instructor Refresher (Classroom, 3 days)
United Kingdom, London (IATA)
28 Feb - 2 Mar

March - 2018
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
United Kingdom, London (IATA)
19 Mar - 23 Mar
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United Kingdom, London (IATA)
19 Mar - 23 Mar

April - 2018
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom, 4 days)
United Kingdom, London (IATA)
17 Apr - 20 Apr
This course provides an introduction to QMS components and objectives that you can establish within your operations. Quality Management (QMS) for Airlines (Classroom, 4 days)
United Kingdom, London (IATA)
17 Apr - 20 Apr
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
United Kingdom, London (IATA)
18 Apr - 20 Apr
Prepare for each phase of a negotiation process, and determine both short-term and long-term costs of negotiating. International Negotiation Skills (Classroom, 5 days)
United Kingdom, London (IATA)
23 Apr - 27 Apr
 Lead talent development and plan the succession for the sustainability of your organization. Leadership Development and Succession Planning (Classroom, 5 days)
United Kingdom, London (IATA)
23 Apr - 27 Apr

May - 2018
 Drive a culture of excellence around customer service and communication. Airport Customer Service (Classroom, 3 days)
United Kingdom, London (IATA)
9 May - 11 May
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
United Kingdom, London (IATA)
14 May - 18 May
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
22 May - 25 May
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
United Kingdom, London (IATA)
30 May - 1 Jun

June - 2018
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
United Kingdom, London (IATA)
4 Jun - 8 Jun
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
United Kingdom, London (IATA)
5 Jun - 8 Jun
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
United Kingdom, London (IATA)
11 Jun - 15 Jun
 Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. Air Cargo Law and Convention (Classroom, 2 days)
United Kingdom, London (IATA)
11 Jun - 12 Jun
Gain the knowledge needed to bring out the best in the people you manage Managing People Performance (Classroom, 5 days)
United Kingdom, London (IATA)
11 Jun - 15 Jun
Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 IOSA Airline Auditor Training (Classroom, 5 days)
United Kingdom, London (IATA)
11 Jun - 15 Jun
This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems. Aviation Cyber Security (Classroom, 3 days)
United Kingdom, London (IATA)
13 Jun - 15 Jun
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
United Kingdom, London (IATA)
18 Jun - 22 Jun
Focussing on the IOSA discipline - Operational Control and Flight Dispatch (DSP), you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline (Classroom, 2 days)
United Kingdom, London (IATA)
18 Jun - 19 Jun
 Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing. Cargo Marketing and Advertising (Classroom, 4 days)
United Kingdom, London (IATA)
19 Jun - 22 Jun
Learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) IOSA Airline Auditor – Flight Operations (FLT) Discipline (Classroom, 3 days)
United Kingdom, London (IATA)
20 Jun - 22 Jun
 Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers. Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
United Kingdom, London (IATA)
25 Jun - 29 Jun
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
United Kingdom, London (IATA)
25 Jun - 29 Jun

July - 2018
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
United Kingdom, London (IATA)
23 Jul - 27 Jul

August - 2018
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service (Classroom, 5 days)
United Kingdom, London (IATA)
6 Aug - 10 Aug
Be empowered to make rapid decisions on whether to alter, supplement or exclude routes from your network or schedule. Cargo Route Development Optimization (Classroom, 3 days)
United Kingdom, London (IATA)
15 Aug - 17 Aug
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
United Kingdom, London (IATA)
20 Aug - 24 Aug
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
United Kingdom, London (IATA)
20 Aug - 24 Aug
 Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks. Law of Aviation Insurance (Classroom, 3 days)
United Kingdom, London (IATA)
29 Aug - 31 Aug
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
United Kingdom, London (IATA)
29 Aug - 31 Aug

September - 2018
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
3 Sep - 7 Sep
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
United Kingdom, London (IATA)
10 Sep - 14 Sep
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
17 Sep - 21 Sep
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
17 Sep - 21 Sep

October - 2018
 Learn the essentials of civil aviation management. Civil Aviation Management (Classroom, 5 days)
United Kingdom, London (IATA)
8 Oct - 12 Oct
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
8 Oct - 12 Oct
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
15 Oct - 19 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
United Kingdom, London (IATA)
15 Oct - 19 Oct
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
 Profit from the best practices of international leaders in Air Navigation Service Provision to reduce your costs and improve your operating result without compromising your safety performance. Cost Reduction Strategies for Air Navigation Service Providers (ANSPs) (Classroom, 5 days)
United Kingdom, London (IATA)
22 Oct - 26 Oct
 Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. Air Cargo Law and Convention (Classroom, 2 days)
United Kingdom, London (IATA)
29 Oct - 30 Oct
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov
 Learn best practices in commercial airline ground operations to build a profitable business model. Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov

November - 2018
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
12 Nov - 16 Nov
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
United Kingdom, London (IATA)
14 Nov - 16 Nov
 Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Benchmarking and Best Practices for Air Navigation Service Providers (Classroom, 5 days)
United Kingdom, London (IATA)
19 Nov - 23 Nov
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue. Ancillary Revenue Strategies (Classroom, 4 days)
United Kingdom, London (IATA)
20 Nov - 23 Nov
This course will provide you with the insight and knowledge of indirect tax, direct tax, and the tax treatment of flight and cabin crew members. Tax Planning and Compliance for International Airline Professionals (Classroom, 3 days)
United Kingdom, London (IATA)
21 Nov - 23 Nov
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
21 Nov - 23 Nov
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Aviation Policy and Advocacy (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov

December - 2018
 Sharpen your skills in civil aviation strategic management, master planning and operational planning. Planning and Strategic Direction in Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
3 Dec - 7 Dec
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
An in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools. Cargo Airline Management with Business Simulation (Classroom, 5 days)
United Kingdom, London (IATA)
10 Dec - 14 Dec
Gain a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Cargo Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
17 Dec - 20 Dec

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