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Advanced Airport Commercial Management |
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Improve how you manage a commercially successful airport. |
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Advanced Airport Operations |
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Formalize your knowledge of airside and landside operations and practices. |
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Aircraft Accident Investigation |
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Explore the origin and current practices of aircraft accident investigations with compliance to ICAO SARPS and investigation authorities.
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Aircraft Recovery |
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Manage an aircraft recovery event.
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Airport Certification and Standards |
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Review the international regulations and standards for complying with airport certifications. |
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Airport Customer Service |
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Drive a culture of excellence around customer service, communication, and a positive attitude. |
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Airport Development and Technical Design |
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Plan or expand world-class airports with IATA best practices and the Airport Development Reference Manual (ADRM). |
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Airport Emergency Planning and Management |
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Prepare, coordinate, and manage your team's response to airport emergencies. |
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Airport Extreme Weather Operations and Planning |
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Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them.
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Airport Financial Management |
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Manage a profitable airport and develop your financial knowledge to improve efficiency and effectiveness. |
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Airport Marketing |
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Combine marketing best practice with specialized airport management. |
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Airport Master Planning |
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Plan and make decisions for new infrastructure and land design for optimal operations and high level customer service. |
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Airport Operations - Distance Learning |
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Starting a carreer or wishing to expand your knowledge in airports? Get the essantial knowledge you need to succeed. |
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Airport Operations with Harvard ManageMentor |
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Starting a carreer or wishing to expand your knowledge in airports? Get the essantial knowledge you need to succeed. |
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Airport Retail Management |
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Improve the performance of your business related to non-aeronautical activities. |
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Airport Safety Management Systems |
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Understand and implement Safety Management Systems at aerodromes and airports. |
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Airport Security Operations |
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Sharpen your knowledge of recent security issues, threats, and technological developments. |
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Airport Slots & Scheduling |
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Optimize your planning by understand airport slot principles and systems. |
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Airport Strategic Management |
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Confront the challenges of managing airports and optimize your business performance. |
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Airport Strategic Management - University of Geneva |
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Strategize marketing opportunities and competitive threats; achieve goals by using performance management systems. |
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Airport Terminal Design and Planning |
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Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design. |
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Airport Total Quality Management |
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Develop a total quality management (TQM) to achieve organizational effectiveness in an airport environment. |
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Auditor interno de aviación |
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Aprenda los fundamentos de los requisitos reglamentarios y obtenga habilidades útiles para llevar a cabo una auditoría interna de primer nivel. |
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Aviation Internal Auditor |
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Learn to audit and assess for objective evidence telling an organization’s degree of compliance with regulatory and IOSA/ISAGO requirements. |
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Aviation Security Trainer |
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Learn to deliver exceptional security training programs. |
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Cargo Market Development for Airports |
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Bringing profitable new business to an airport is challenging, and understanding the challenges in the facilitation of air cargo business is key for airport operations to develop the cargo business.
Learn about the Air Cargo industry from the inside; understand what drives the business; how decisions are made; the financial impact of Air Cargo and how to bring more Air Cargo business to your airport.
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CMC & Family Assistance |
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Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident. |
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Crisis Communications & Media Response |
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Are your local staff and representatives prepared to speak to the media at the time of a crisis?
Learn how to handle media response in an emergency situation from its onset, before the corporate media response team takes over. Gain communication skills to provide adequate and structured information to the media, while avoiding common errors that lead to confusion and negative attention.
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Emergency Planning & Response Management |
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Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and State regulations. |
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Gestión de planificación y respuesta ante las emergencias |
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Diseñe y ejecute un plan de emergencia utilizando el conocimiento de la OACI, la Junta Nacional de Seguridad del Transporte (NTSB en inglés), y los reglamentos del Estado. |
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Ground Operations Management |
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Control and supervise an airline station in a self-handled or outsourced environment. |
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Ground Operations Management with Harvard ManageMentor |
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Control and supervise an airline station in a self-handled or outsourced environment. |
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Internal Audit for Ground Service Providers |
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Support your Quality Management System with a successful Internal Audit program.
Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.
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Internal Audit Implementation & Control |
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Advance your audit performance and learn audit management techniques. |
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ISAGO for Ground Service Providers |
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Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.
Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization. Learn the IATA Safety Audit for Ground Operations (ISAGO), including standards, practices, and audit methods.
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Management of Aviation Facilitation |
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Discover recent changes in international civil aviation, including the controls applied on passengers and on cargo moving through airports. |
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Management of Aviation Security - University of Geneva |
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Develop, manage, and assess international civil aviation security. |
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Operaciones de seguridad en aeropuertos |
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Mejore sus conocimientos en temas de seguridad recientes, amenazas y desarrollos tecnológicos. |
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Pre-Flight Planning, eLearning |
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These lessons introduce fundamental concepts related to aircraft limitations/weight and balance and provide instruction to help develop skills in performance calculation and pre-flight planning. |
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QMS for Ground Service Providers |
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Stay competitive with this essential training on Quality and customer satisfaction.
Receive tools to develop and implement a Quality Management System that assists you in providing consistent service. Learn about the components of a Quality Management System and their specific applications within ground service operations.
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QMS Implementation & Control |
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Learn advanced techniques for managing a QMS for airline operations and meet the Integrated Airline Management System. |
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Security Management Systems (SEMS) |
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Learn common approaches to aviation security requirements and procedures. |
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Security Quality Control |
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Audit security based on international standards and operating procedures for AVSEC audits.
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Security Risk and Crisis Management |
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Manage aviation security and involve stakeholders during a crisis. |
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SMS Implementation Methodology |
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Take a hands-on approach to Safety Management System implementation.
Learn to assess an organization’s level of SMS compliance based on a checklist and action plan. Facilitate implementation with tools to promote organizational change and monitor operations continuously.
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SMS Implementation Plan I |
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Develop a SMS implementation action plan during this practical course.
Receive templates that will allow you to manage the projects and initiatives within your implementation plan. Use these tools to adapt an implementation plan to your organization’s operational needs, prioritize projects, and gain commitment from your team and senior management. Based on the successful SMS program implemented in 28 airlines worldwide, this course is also delivered by experienced program developers.
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