Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Prepare yourself to start your career as an airline cabin crew member.

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Analyse and control your airline's financial performance.

Stay ahead of the competition by understanding and applying sound marketing principles.

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Build solid skills for greater aviation security and understand its regulations, concepts and recommended practices.

Learn about managing greenhouse gas (GHG) emissions through inventories that help assess risk, reduce emissions, and track performance.

Apprendre les rudiments aux agents de voyage: géographie, tarification, e-billetterie, service clientèle, technologie, fonctionnalité GDS.

Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence.

The purpose of this course is to provide airline and maintenance personnel with an understanding of general ETOPS regulations.

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Learn travel sales essentials: geography, transportation, hotel, fares, e-ticketing, customer service, technology and GDS functionality.

Control and supervise an airline station in a self-handled or outsourced environment.

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

Start with the essentials. Learn everything you need to know to launch a career in the airline industry.

IATA offers 70+ Online Compliance Training and can provide yourself and your organization with online, mobile, offline/classroom, or custom training materials. All of our courses are written and edited by experienced attorneys with a proven track record in interactive computer-based training.

Each course combines the following features:

• Instructional text, illustrations, narration and bullets;
• Pop quizzes, matching exercises and other interactivity;
• Hyperlinks to ancillary information, policies and related matters; and
• A final quiz that can take the form of numerous interactive training games.

Compliance Training Course Features

Our courses provide interactive training on the most important compliance topics every company must address. They include pop-quizzes, news clippings and a final quiz highlighting real-world compliance issues that employees should learn to recognize and deal with appropriately. Please refer to the sidebar of this webpage to review the course titles and their content.

Access the entire course library by just purchasing one license per user, valid for 12 months. 

Popular Courses

Ethic and Compliance Essentials – This course is, in essence, a "Code of Conduct Training" course for organizations that do not have a formalized Code of Conduct. It covers all of the most important legal/ethical/compliance principles that organizations face — including conflicts of interest, information security, electronic communications, anti-competitive conduct, alcohol and drug abuse, and many others — but without reference to a Code.

Global Anti-Corruption/FCPA/UK Bribery – This course explains the central principles of the major anti-corruption laws and conventions, including the U.S. Foreign Corrupt Practices Act, the new UK Bribery Act and others. It provides detailed guidelines, FAQs and alerts for employees in marketing, sales, operations, business development and finance to ensure that they will recognize and respond appropriately to corrupt activities and practices wherever they conduct business.

Global Competition Law Essentials – This course explains the essential principles of global competition law and provides guidance to help airline employees recognize potential problems, deal with them appropriately, and compete creatively and legitimately.

Fair Labor Standards Act (FLSA) – This course explains the basic requirements of the FLSA, including issues involving minimum wage and overtime, how "exempt" employees are classified, independent contractors and recordkeeping requirements, among others. It highlights FLSA "hot spots" to aid employers in avoiding FLSA disputes and violations of this important labor law.

HIPAA Privacy and Security – This course explains the basic principles of privacy and security of personal information under the Health Insurance Portability and Accountability Act (HIPAA), including the obligation imposed on organizations handling protected health information to create information-security policies. It also covers other fundamental HIPAA privacy and security principles, such as administrative, physical and technical safeguards, handling and use of protected health information, and many others.

For a complete list of courses offered please refer to the descriptions available on the sidebar.

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).