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Distance Learning - Frequently Asked Questions

Course and programs

Which distance-learning or e-learning courses does IATA offer?

Please visit our website for the information on all courses we currently offer.

Which distance-learning Diploma Programs does IATA offer?

What is the difference between self-study and e-learning?

Self-study courses require the students to study on their own with a book, eBook, or a CD, and then go to a physical location to take an examination. E-learning courses can be done entirely online, including exams.

What is the Stanford – IATA Aviation Management Certification Program?

Please visit our website for the detailed information.

Enrolment

I enrolled online, how come I haven’t heard back from IATA?

If you have applied online but have not yet received the study materials within three weeks, please send us an email to iatalearning@iata.org as it is quite possible there was a problem with your payment or mailing address. Please note that we require your confirmation number that you received upon submitting your online enrolment form.

How long is the validity period for my course enrolment?

The validity period for all Distance Learning courses except Dangerous Goods Regulations is six (6) consecutive examination sessions from your first eligible exam session. The validity period for Dangerous Goods Regulations is four (4) consecutive exam sessions from your first eligible exam session.

When is the enrolment deadline?

Please visit our website to view our enrolment deadlines for the corresponding exam sessions.

What are the acceptable methods of payment?

The individual student enrolment can be paid by credit card or bank transfer.

Can I pay by installment?

No, payment has to be done in full through the online enrolment.

Can I request for a refund?

No. According to our terms and conditions, full or partial refund of enrolment fees is not possible at any time.

Is my eBook pdf file compatible with iPad, Kindle, and other electronic reading devices?

Yes, your eBook is compatible with those products.

Examination

What is the exam schedule?

Please visit our website to view our exam calendar.

When and where will my exam take place?

Your Local Coordinator will contact you two to three weeks prior to the examination to inform you of the exact date, time, and location of your exam via Exam Invitation Letter. If you have not been contacted yet by this time, we advise you to contact us immediately at examstraining@iata.org.

How can I contact my Local Coordinator?

Your Local Coordinator’s contact information is indicated on the examination booking confirmation email you received. Their contact information can also be found on your online student account, on the exam booking detail page of your course (Click Open Course and then click Status).

Can I change my examination location?

Yes, the requests for change must be submitted with your client ID and full name by email to examstraining@iata.org no later than your exam registration deadline.

What do I need to bring to the exam center? What is permitted and what is not?

Your exam invitation letter includes details of what you must and can bring to the exam center.

I failed my first exam attempt. How and when will I be registered for the second exam attempt?

If you wish to take your second exam attempt, you are required to register through your online student account no later than the exam registration deadline for the session you wish to attend.
However, if your enrolment period had expired, you will no longer be able to take your second attempt.

What are my options, if I failed or could not take my second exam attempt?

IATA has opened the opportunity for you to enroll at our website for the Third Exam Attempt (except DGR course exam) within one year of having failed the second exam attempt.

How can I get my exam results?

Our system will send you your exam result by email by the exam result release date. You are also able to see it on your online student account.

How can I obtain a duplicate diploma?

You can obtain a duplicate diploma by sending an email to examstraining@iata.org with the following information:
- Your full name
- Your client ID number
- A photocopy of the original diploma(if applicable)
- Your mailing address
- Your contact number
- Your email address
In addition, an administrative fee of USD 100 per diploma will be charged.

Authorized Training Centers

How can I become an IATA Authorized Training Center?

Please visit the ATC information page for the full details

How do I know if an institution is an IATA Authorized Training Center?

Please see the IATA Authorized Training Center List to find the institutions near you.
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Additional information

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