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IATA Training Center - London, United Kingdom

Welcome to the new London training center! Our office is conveniently located half-way between Heathrow Airport and central London, and is walking distance from the Hammersmith underground station.

            London Training Center Classroom London Training Center Classroom

Practical information

Getting here

The London Training Center is easily accessible by all forms of public transport and is only a 30-minute taxi ride from Heathrow airport. It is walking distance from the Hammersmith (H&C) underground station which connects to the Circle, District and Piccadilly lines. Hotels, restaurants, and shops are within walking distance.

IATA Training and Development Institute
Metro Building
1 Butterwick
London W6 8DL
United Kingdom

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You will receive reservation details once registered for a course.

Onsite facilities

Wi-Fi internet connection and printers are free for you to use during your time at the London training center.


For more information about training in London, please contact our office in Geneva:

Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Courses in London

October - 2015
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
United Kingdom, London (IATA)
12 Oct - 16 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
United Kingdom, London (IATA)
19 Oct - 23 Oct
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
20 Oct - 23 Oct
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
27 Oct - 29 Oct
This course has been developed in cooperation with Callisto Business Travel Training and Consultancy. Managing the Corporate Travel Program (Classroom, 3 days)
United Kingdom, London (IATA)
28 Oct - 30 Oct

November - 2015
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
2 Nov - 6 Nov
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
9 Nov - 13 Nov
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
9 Nov - 13 Nov
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
16 Nov - 20 Nov
 Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. This course also provides steps for building a safety culture and ensuring consistent on-time performance (OTP). Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
United Kingdom, London (IATA)
17 Nov - 20 Nov
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
United Kingdom, London (IATA)
23 Nov - 27 Nov

December - 2015
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
United Kingdom, London (IATA)
1 Dec - 3 Dec
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
United Kingdom, London (IATA)
1 Dec - 3 Dec
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
United Kingdom, London (IATA)
7 Dec - 11 Dec
 This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. Consumer Protection in Air Transport (Classroom, 3 days)
United Kingdom, London (IATA)
8 Dec - 10 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
15 Dec - 18 Dec
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
United Kingdom, London (IATA)
15 Dec - 17 Dec


Additional information

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