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IATA Training Center - London, United Kingdom

Welcome to the new London training center! Our office is conveniently located half-way between Heathrow Airport and central London, and is walking distance from the Hammersmith underground station.

            London Training Center Classroom London Training Center Classroom


Practical information

Getting here

The London Training Center is easily accessible by all forms of public transport and is only a 30-minute taxi ride from Heathrow airport. It is walking distance from the Hammersmith (H&C) underground station which connects to the Circle, District and Piccadilly lines. Hotels, restaurants, and shops are within walking distance.

IATA Training and Development Institute
Metro Building
1 Butterwick
London W6 8DL
United Kingdom

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Accommodations

You will receive reservation details once registered for a course.

Onsite facilities

Wi-Fi internet connection and printers are free for you to use during your time at the London training center.

Contact

For more information about training in London, please contact our office in Geneva:

Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Courses in London

October - 2014
 Learn how to comply with ICAO SMS requirements and how to develop SMS training relevant to your organizational needs. Safety Management Systems (SMS) - Train the Trainer (Classroom, 3 days)
United Kingdom, London (IATA)
22 Oct - 24 Oct
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
United Kingdom, London (IATA)
27 Oct - 31 Oct
 Social media crash course and communication best practices to develop a successful social media strategy around the latest communication channels. Airline Social Media Strategy (Classroom, 3 days)
United Kingdom, London (IATA)
27 Oct - 29 Oct

November - 2014
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
United Kingdom, London (IATA)
3 Nov - 5 Nov
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
United Kingdom, London (IATA)
4 Nov - 7 Nov
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
11 Nov - 14 Nov
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
United Kingdom, London (IATA)
11 Nov - 14 Nov
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
United Kingdom, London (IATA)
17 Nov - 21 Nov
 Maximize the performance of the people you manage. Managing People Performance (Classroom, 5 days)
United Kingdom, London (IATA)
17 Nov - 21 Nov
 Learn how to properly manage and control the procurement process with your suppliers. Procurement and Contracts Management (30 PDUs, classroom, 5 days)
United Kingdom, London (IATA)
24 Nov - 28 Nov
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
25 Nov - 27 Nov

December - 2014
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
United Kingdom, London (IATA)
8 Dec - 12 Dec
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
United Kingdom, London (IATA)
8 Dec - 12 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
15 Dec - 18 Dec
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course. Unruly Passenger Prevention and Response (Classroom, 3 days)
United Kingdom, London (IATA)
15 Dec - 17 Dec

January - 2015
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
United Kingdom, London (IATA)
19 Jan - 23 Jan
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
20 Jan - 22 Jan
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
United Kingdom, London (IATA)
26 Jan - 30 Jan

February - 2015
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
2 Feb - 6 Feb
 Drive a culture of excellence around customer service and communication. Airport Customer Service (Classroom, 3 days)
United Kingdom, London (IATA)
3 Feb - 5 Feb
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
United Kingdom, London (IATA)
10 Feb - 13 Feb
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices.  Aviation Security Management (Classroom, 5 days)
United Kingdom, London (IATA)
16 Feb - 20 Feb
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques  and distribution channels. Airline Marketing - Advanced (Classroom)
United Kingdom, London (IATA)
24 Feb - 27 Feb

March - 2015
 Identify key elements in analyzing the financial performance of your airline. Airline Finance and Accounting Management (Classroom, 5 days)
United Kingdom, London (IATA)
9 Mar - 13 Mar
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations.  Total Quality Management (TQM) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
23 Mar - 27 Mar
 Learn how to identify and correct safety hazards while reducing costs. Airside Operations - Safety Compliance (Classroom, 5 days)
United Kingdom, London (IATA)
23 Mar - 27 Mar
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
United Kingdom, London (IATA)
31 Mar - 2 Apr

April - 2015
 Launch your career in training with a solid foundation of what it takes to be a good instructor. Instructional Techniques (Classroom, 5 days)
United Kingdom, London (IATA)
13 Apr - 17 Apr
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
United Kingdom, London (IATA)
13 Apr - 17 Apr
 An introduction to QMS, its components and objectives. The course covers key regulatory and operational requirements for the design and control of an efficient QMS. Quality Management (QMS) for Airlines (Classroom, 4 days)
United Kingdom, London (IATA)
21 Apr - 24 Apr
 Learn how to plan and manage your day-to-day operations and interactions. Professional Air Cargo Supervisor (Classroom, 5 days)
United Kingdom, London (IATA)
27 Apr - 1 May
 Understand lean management tools; focus on greater value for the customer and the elimination of waste throughout business processes. Lean - Six Sigma in Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
27 Apr - 1 May

May - 2015
 Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible. Passenger Fares and Ticketing - Basic (Classroom, 5 days)
United Kingdom, London (IATA)
11 May - 15 May
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
United Kingdom, London (IATA)
11 May - 15 May
 Meet the IATA DGR and 49 CFR requirements for the identification, packing, marking, labeling and documentation IATA DGR and the 49 CFR. Shipping Lithium Batteries by Air (Classroom, 1 day)
United Kingdom, London (IATA)
18 May - 18 May
 Review the hot topics of airport access control, harmonized regulations and perimeter security with the aim of providing a seamless end-to-end passenger experience. Management of Aviation Facilitation (Classroom, 5 days)
United Kingdom, London (IATA)
18 May - 22 May
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
19 May - 22 May
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
United Kingdom, London (IATA)
26 May - 29 May

June - 2015
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
United Kingdom, London (IATA)
8 Jun - 12 Jun
 xCargo-XML is a new standard developed by IATA and aims to facilitate cargo business processes, fulfill regulatory requirements for Advance Electronic Information (AEI), and comply with security regulations like Electronic Consignment Security Declaration (e-CSD). Cargo XML Messaging and Standards (Classroom, 3 days)
United Kingdom, London (IATA)
9 Jun - 11 Jun
 Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
United Kingdom, London (IATA)
15 Jun - 19 Jun
 Sign better deals by improving your tactics and techniques. International Negotiation Skills (Classroom, 5 days)
United Kingdom, London (IATA)
22 Jun - 26 Jun
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United Kingdom, London (IATA)
22 Jun - 26 Jun

July - 2015
 Learn how to comply with ICAO SMS requirements and how to develop SMS training relevant to your organizational needs. Safety Management Systems (SMS) - Train the Trainer (Classroom, 3 days)
United Kingdom, London (IATA)
13 Jul - 15 Jul
 Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing. Cargo Marketing Essentials (Classroom, 4 days)
United Kingdom, London (IATA)
21 Jul - 24 Jul
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service - Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
27 Jul - 31 Jul

August - 2015
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service - Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
10 Aug - 14 Aug
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
United Kingdom, London (IATA)
10 Aug - 14 Aug
 Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules. European Union (EU) Aviation Antitrust Law (Classroom, 3 days)
United Kingdom, London (IATA)
17 Aug - 19 Aug
 Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks. Law of Aviation Insurance (Classroom, 3 days)
United Kingdom, London (IATA)
25 Aug - 27 Aug
 Improve your knowledge of international air cargo law conventions and recommended practices to better serve your organization and clients. International Air Cargo Law (Classroom, 2 days)
United Kingdom, London (IATA)
26 Aug - 27 Aug

September - 2015
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
United Kingdom, London (IATA)
7 Sep - 11 Sep
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
United Kingdom, London (IATA)
7 Sep - 11 Sep
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing (Classroom, 5 days)
United Kingdom, London (IATA)
14 Sep - 18 Sep
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.  Safety Management Systems (SMS) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
14 Sep - 18 Sep

October - 2015
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
United Kingdom, London (IATA)
12 Oct - 16 Oct
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
United Kingdom, London (IATA)
12 Oct - 16 Oct
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
United Kingdom, London (IATA)
19 Oct - 23 Oct
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
20 Oct - 23 Oct
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
27 Oct - 29 Oct
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.  Baggage Handling Services and Systems (Classroom, 3 days)
United Kingdom, London (IATA)
27 Oct - 29 Oct

November - 2015
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
9 Nov - 13 Nov
 Review the latest industry regulations for airlines and the  airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
9 Nov - 13 Nov
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
United Kingdom, London (IATA)
17 Nov - 19 Nov
 Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. This course also provides steps for building a safety culture and ensuring consistent on-time performance (OTP). Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
United Kingdom, London (IATA)
17 Nov - 20 Nov
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
United Kingdom, London (IATA)
23 Nov - 27 Nov

December - 2015
 Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships. Alliances, Strategic Partnerships and Frequent Flyer Programs (Classroom, 3 days)
United Kingdom, London (IATA)
7 Dec - 11 Dec
 Unlock the potential of your frequent flyer prom with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.  Maximizing Revenues From Frequent Flyer Programs (Classroom, 3 days)
United Kingdom, London (IATA)
8 Dec - 10 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
15 Dec - 18 Dec
 Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities. Aircraft De-icing Operations Management (Classroom, 3 days)
United Kingdom, London (IATA)
15 Dec - 17 Dec


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Additional information

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