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IATA Training Center - London, United Kingdom

​Welcome to IATA's new London training venue at the Imparando City of London Learning Center!

Imparando is a spacious, purpose-designed training venue close to London’s financial and legal centres in central London, and is walking distance from the Aldgate East underground station.

Practical information

Please note that all IATA Training courses will now take place at Imparando City of London Learning Centre in Aldgate

Getting here

The Imparando City of London Learning Center is easily accessible by all forms of public transport, and is only 25 minutes from London City airport by train and underground (tube) or 60 minutes from Heathrow. It is walking distance from the Aldgate East tube station which connects to the District and Hammersmith & City lines. Hotels, restaurants, and shops are within walking distance.

Imparando City of London Learning Centre
56 Commercial Road
London E1 1LP
See map

Tel: +41 22 770 2820


As a course participant you can benefit from special rates with hotels near the Imparando City of London Learning Center. You will receive all reservation details once registered for a course.

Onsite facilities


Wi-Fi internet connection is free for you to use during your time at the Imparando Learning Center.

Coffee and Tea Drinking water Complimentary Wi-Fi


Please contact our team in Geneva for more information about London or our courses:

IATA Training Center - Geneva
Route de l'Aéroport 33
P.O. Box 416
1215 Geneva 15 Airport
Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

London course schedule

September - 2017
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
United Kingdom, London (IATA)
5 Sep - 8 Sep
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
United Kingdom, London (IATA)
18 Sep - 22 Sep
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
United Kingdom, London (IATA)
25 Sep - 29 Sep

October - 2017
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
United Kingdom, London (IATA)
2 Oct - 5 Oct
An in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools. Cargo Airline Management with Business Simulation (Classroom, 5 days)
United Kingdom, London (IATA)
9 Oct - 13 Oct
 Social media crash course and communication best practices to develop a successful social media strategy around the latest communication channels. Airline Social Media Strategy (Classroom, 3 days)
United Kingdom, London (IATA)
10 Oct - 12 Oct
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Root Cause Analysis (Classroom, 5 days)
United Kingdom, London (IATA)
16 Oct - 20 Oct
 Unlock the potential of your frequent flyer prom with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers. Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention (Classroom, 3 days)
United Kingdom, London (IATA)
24 Oct - 26 Oct
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
United Kingdom, London (IATA)
24 Oct - 27 Oct
Learn the foundations of Safety Performance Indicators (SPIs), and how to practically develop them, integration of safety objectives, SPIs and safety performance targets. Safety Performance Indicators (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom, 3 days)
United Kingdom, London (IATA)
31 Oct - 2 Nov

November - 2017
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
United Kingdom, London (IATA)
13 Nov - 17 Nov
Be collaborative and cooperative within your team, solving problems and conflicts efficiently, building trust, and planning strategies. Building Teamwork and Stakeholder Management (Classroom, 3 days)
United Kingdom, London (IATA)
14 Nov - 16 Nov
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
United Kingdom, London (IATA)
20 Nov - 24 Nov
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
United Kingdom, London (IATA)
20 Nov - 24 Nov
In this course you will learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. A-CDM in Airport and Ground Operations (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov
 Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). European Union (EU) Aviation Law (Classroom, 3 days)
United Kingdom, London (IATA)
28 Nov - 30 Nov

December - 2017
 Sharpen your skills in civil aviation strategic management, master planning and operational planning. Planning and Strategic Direction in Civil Aviation (Classroom, 5 days)
United Kingdom, London (IATA)
4 Dec - 8 Dec
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
United Kingdom, London (IATA)
4 Dec - 7 Dec
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
United Kingdom, London (IATA)
11 Dec - 15 Dec
 This course will provide you with the foundation on climate change and international climate policies. Climate Change and Aviation (Classroom, 3 days)
United Kingdom, London (IATA)
11 Dec - 13 Dec

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