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IATA Training Center - Singapore

The Singapore training center was established in 1990 to respond to the aviation training needs in the Asia-Pacific region. Our center caters to students from Asia and the surrounding regions.

            
 

Will you be part of the select executives, managers and staff to study in Singapore? Contact us today to learn more about upcoming courses.

Practical Information

Getting here

The Training Center is located in the heart of Singapore near hotels, restaurants and shopping centers. Travel from the airport is around 30 minutes by taxi and you can easily navigate the city center using public transportation or on foot.  See map.

Accommodations

As a course participant you can benefit from special rates with hotels near the Singapore training center. You will receive all reservation details once registered for a course.

Onsite facilities

Printers, public phones and a wireless internet connection are free for you to use during your time at the Singapore training center. 

Leisure

Plan what to do during your stay on the Singapore tourism website.

Contact

IATA Training & Development Institute
111 Somerset Road
#14-05 Tripleone Somerset
Singapore 238164
Tel: +65 64992293
Contact us

Courses in Singapore

February - 2016
This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Safety Management Systems (SMS) - Implementation and Control (Classroom, 3 days)
Singapore (IATA)
10 Feb - 12 Feb
 Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. Human Factors in Ground Operations (Classroom, 3 days)
Singapore (IATA)
10 Feb - 12 Feb
Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 IOSA Airline Auditor Training (Classroom, 5 days)
Singapore (IATA)
22 Feb - 26 Feb
 Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document. SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)
Singapore (IATA)
22 Feb - 26 Feb
Explore the principles of terminal design, optimal flows and capacity. Learn how infrastructure design can support your terminal operations. Airport Terminal Planning and Design (Classroom, 5 days)
Singapore (IATA)
29 Feb - 4 Mar
 This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO. Safety Management Systems (SMS) for Civil Aviation (Classroom, 5 days)
Singapore (IATA)
29 Feb - 4 Mar
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Singapore (IATA)
29 Feb - 4 Mar

March - 2016
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6 (Classroom, 3 days)
Singapore (IATA)
1 Mar - 3 Mar
 Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process. Operational Risk Management (ORM) in Civil Aviation (Classroom, 5 days)
Singapore (IATA)
7 Mar - 11 Mar
Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. Aviation Law for Managers (non-lawyers) LEX-LAW (Classroom, 5 days)
Singapore (IATA)
7 Mar - 11 Mar
 Learn how to develop a TQM strategy and quality culture that achieves organizational effectiveness across all airport operations. Total Quality Management (TQM) for Airports (Classroom, 5 days)
Singapore (IATA)
7 Mar - 11 Mar
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques. Airline Sales Strategies - Advanced (Classroom, 4 days)
Singapore (IATA)
8 Mar - 11 Mar
 Learn operational aspects to perform quick turnarounds and minimize delays. Station Operations Control (Classroom, 4 days)
Singapore (IATA)
8 Mar - 11 Mar
 Learn IATA best practices and key principles from the Airport Development Reference Manual (ADRM) to plan and expand airport infrastructure. Airport Development and Infrastructure Design (Classroom, 5 days)
Singapore (IATA)
14 Mar - 18 Mar
This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Aviation Internal Auditor (Classroom, 5 days)
Singapore (IATA)
14 Mar - 18 Mar
Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements. Safety Management Systems (SMS) - Train the Trainer (Classroom, 3 days)
Singapore (IATA)
14 Mar - 16 Mar
 Review the latest industry regulations for airlines and the airport security operations that affect your business. Learn best practices to help you analyze and prevent common threats. Airline Security Operations Optimization (Classroom, 5 days)
Singapore (IATA)
14 Mar - 18 Mar
 Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers. Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (Classroom, 5 days)
Singapore (IATA)
14 Mar - 18 Mar
Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Dynamic Pricing and Revenue Management (Classroom, 4 days)
Singapore (IATA)
21 Mar - 24 Mar
This introductory New Distribution Capability (NDC) training course will provide an in depth review of the NDC financial simulator. New Distribution Capability for Finance (Classroom, 1.5 days)
Singapore (IATA)
22 Mar - 23 Mar
 This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. Consumer Protection in Air Transport (Classroom, 3 days)
Singapore (IATA)
22 Mar - 24 Mar
 Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program. Fuel Efficiency and Conservation (Classroom, 3 days)
Singapore (IATA)
22 Mar - 24 Mar
 Understand the IMDG Code regulations and requirements for classification, packaging, marking, labeling, documentation, container and vehicle packing, and vessel stowage. Transport of Dangerous Goods by Sea (IMDG, Classroom, 3 days)
Singapore (IATA)
22 Mar - 24 Mar
This introductory New Distribution Capability (NDC) training course is designed for Information Technology (IT) specialists to gain an understanding about the NDC schemas for shopping and order management, and about the airline reference architecture required to support NDC. New Distribution Capability for IT (Classroom, 1.5 days)
Singapore (IATA)
23 Mar - 24 Mar
 Practical knowledge to manage key airport operations efficiently and safely while meeting your stakeholders' operational requirements. Airport Operations - Advanced (Classroom, 5 days)
Singapore (IATA)
28 Mar - 1 Apr
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. IATA Dangerous Goods Regulations (DGR) - Initial Category 6 (Classroom, 5 days)
Singapore (IATA)
28 Mar - 1 Apr
 Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing. Cargo Marketing and Advertising (Classroom, 4 days)
Singapore (IATA)
29 Mar - 1 Apr
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Singapore (IATA)
29 Mar - 31 Mar
This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment. Train the Trainer - Advanced (Classroom, 3 days)
Singapore (IATA)
29 Mar - 31 Mar

April - 2016
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Singapore (IATA)
4 Apr - 8 Apr
 Study Integrated Risk Management techniques for aviation industry operations and learn how to implement risk management processes in your organization. Corporate Risk Management (Classroom, 5 days)
Singapore (IATA)
4 Apr - 8 Apr
 Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization. Airport Extreme Weather Operations and Planning (Classroom, 4 days)
Singapore (IATA)
5 Apr - 8 Apr
 Learn about the Air Transport Statistics programs run by IATA and ICAO including current standards, concepts and methodologies for the compilation of traffic statistics. Air Transport Statistics (Classroom, 4 days)
Singapore (IATA)
5 Apr - 8 Apr
 Techniques to generate passenger traffic amidst increasing competition. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Airline Sales and Key Account Management (Classroom, 4 days)
Singapore (IATA)
5 Apr - 8 Apr
 Review aerodrome operator obligations based on ICAO Annex 14 in order to assess your facility’s level of compliance. Learn how to recommend structural changes and improve day-to-day operations. Airport Certification and Infrastructure Standards (Classroom, 5 days)
Singapore (IATA)
11 Apr - 15 Apr
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Singapore (IATA)
11 Apr - 15 Apr
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Singapore (IATA)
11 Apr - 15 Apr
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Root Cause Analysis (Classroom, 5 days)
Singapore (IATA)
11 Apr - 15 Apr
 Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. This course also provides steps for building a safety culture and ensuring consistent on-time performance (OTP). Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Singapore (IATA)
12 Apr - 15 Apr
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Singapore (IATA)
18 Apr - 22 Apr
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
Singapore (IATA)
18 Apr - 22 Apr
 Address security vulnerabilities in your organization and equip your facility to handle the aftermath of a crisis. Learn how to assess risks, develop a crisis plan and set up a crisis center. Security Risk and Crisis Management (Classroom, 5 days)
Singapore (IATA)
18 Apr - 22 Apr
 Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies. Human Factors in Aviation (Classroom, 5 days)
Singapore (IATA)
18 Apr - 22 Apr
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Singapore (IATA)
18 Apr - 22 Apr
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices. Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Singapore (IATA)
25 Apr - 29 Apr
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Singapore (IATA)
25 Apr - 27 Apr
 Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Route Forecasting and Development (Classroom, 4 days)
Singapore (IATA)
26 Apr - 29 Apr

May - 2016
In this course you will learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. A-CDM in Airport and Ground Operations (Classroom, 3 days)
Singapore (IATA)
3 May - 5 May
 Learn the most up-to-date airline and government requirements pertaining to the transport of live animals by air. Live Animals Transportation (Classroom, 3 days)
Singapore (IATA)
3 May - 5 May
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
Singapore (IATA)
3 May - 5 May
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators. Airport Slots and Coordination (Classroom, 3 days)
Singapore (IATA)
3 May - 5 May
 Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. IATA Dangerous Goods Regulations (DGR) Category 6 - Instructor Refresher (Classroom, 3 days)
Singapore (IATA)
3 May - 5 May
 Tools to maximize profit within your catchment area by attracting retailers and service providers. Learn to customize your marketing campaigns to bring in new airlines and higher flight frequencies. Airport Marketing & Corporate Communications Strategies (Classroom, 5 days)
Singapore (IATA)
9 May - 13 May
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Singapore (IATA)
9 May - 13 May
 Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities. CAA Compliance with ICAO SARPS (Classroom, 5 days)
Singapore (IATA)
9 May - 13 May
 Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization. Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days)
Singapore (IATA)
16 May - 20 May
 Gain a solid knowledge of modern ANSP business management practices that will help you guide your organization to success. Management of Air Navigation Services (Classroom, 5 days)
Singapore (IATA)
16 May - 20 May
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Singapore (IATA)
16 May - 20 May
This course will teach you the fundamentals of project management. Project Management Essentials (30 PDUs, classroom, 5 days)
Singapore (IATA)
16 May - 20 May
 Achieve maximum accuracy in your passenger sales accounting activities. Sales Accounting and Control (Classroom, 5 days)
Singapore (IATA)
16 May - 20 May
Learn the fundamentals of airline distribution and e-commerce and how this plays a role in distribution management for an airline. Introduction to Airline Distribution and e-Commerce (Classroom, 3 days)
Singapore (IATA)
16 May - 18 May
 Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation. Risk Management Foundations (Classroom, 4 days)
Singapore (IATA)
24 May - 27 May
 Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling. Passenger Assessment and Travel Document Checks (Classroom, 3 days)
Singapore (IATA)
24 May - 26 May
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6 (Classroom, 3 days)
Singapore (IATA)
24 May - 26 May
 Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Change Management (Classroom, 3 days)
Singapore (IATA)
24 May - 26 May
As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses. Managing a Corporate Travel Program (Classroom)
Singapore (IATA)
24 May - 26 May
 Learn how to implement and integrate risk management within your organization and achieve effective internal controls with practical risk treatment action plans. Risk Management Practical Implementation (Classroom, 4 days)
Singapore (IATA)
30 May - 2 Jun

June - 2016
 Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards... Airport Services - Passenger Handling (Classroom, 5 days)
Singapore (IATA)
6 Jun - 10 Jun
Evaluate the capabilities and limitations of your technology and team against the IATA-ACI Security and Egress Project criteria to increase efficiency in your screening operations. Security Checkpoint Management (Classroom, 5 days)
Singapore (IATA)
6 Jun - 10 Jun
 Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage. Safety Risk Management (Classroom, 3 days)
Singapore (IATA)
6 Jun - 8 Jun
 Modernize your Air Navigation Services business in a safe, economical, and harmonized manner. Business Transformation for ANS Providers (Classroom, 5 days)
Singapore (IATA)
6 Jun - 10 Jun
 Understand lean management tools; focus on greater value for the customer and the elimination of waste throughout business processes. Lean - Six Sigma in Aviation (Classroom, 5 days)
Singapore (IATA)
6 Jun - 10 Jun
 Meet the IATA DGR and 49 CFR requirements for the identification, packing, marking, labeling and documentation IATA DGR and the 49 CFR. Shipping Lithium Batteries by Air (Classroom, 1 day)
Singapore (IATA)
9 Jun - 9 Jun
 Learn how to manage aviation quality with a process-driven approach. Increase customer satisfaction and safety by following industry best practices. Management of Aviation Quality and Service - Civil Aviation (Classroom, 5 days)
Singapore (IATA)
13 Jun - 17 Jun
 Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations. Safety Management Systems (SMS) for Airports (Classroom, 5 days)
Singapore (IATA)
13 Jun - 17 Jun
 Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. Passenger Interline Accounting and Control (Classroom, 5 days)
Singapore (IATA)
13 Jun - 17 Jun
This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements. Temperature Control Container Operations (Classroom, 2 days)
Singapore (IATA)
14 Jun - 15 Jun
 Learn how to manage, plan, budget and support your staff and crew. Flight Operations Management (Classroom, 5 days)
Singapore (IATA)
20 Jun - 24 Jun
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. IATA Dangerous Goods Regulations (DGR) - Initial Category 6 (Classroom, 5 days)
Singapore (IATA)
20 Jun - 24 Jun
 Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization. Passenger Proration - Fundamentals (Classroom, 5 days)
Singapore (IATA)
20 Jun - 24 Jun
 Identify key elements in analyzing the financial performance of your airline. Airline Financial Management (Classroom, 5 days)
Singapore (IATA)
20 Jun - 24 Jun
Learn about the most recent developments in European (EU) Union and Asia Pacific aviation legal systems, including changes to liberalization, competition and consumer protection laws. Aviation Law and Policy in the EU and ASPAC: Liberalization, Competition and Consumer Protection (Classroom, 3 days)
Singapore (IATA)
21 Jun - 23 Jun
 Modern airports are self-sustained complex businesses with revenue targets. Form commercial development strategies to help you maximize revenue through aeronautical and non-aeronautical activities. Airport Route Development and Commercial Management (Classroom, 5 days)
Singapore (IATA)
27 Jun - 1 Jul
 Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class. Aviation Security Train the Trainer (Classroom, 5 days)
Singapore (IATA)
27 Jun - 1 Jul
This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios. Monitoring and Controlling Multiple Projects, 30 PDUs (Classroom, 5 days)
Singapore (IATA)
27 Jun - 1 Jul
 Learn the techniques and strategies to plan a comprehensive dangerous goods training program Dangerous Goods Instructional Techniques for category 4, 5, 7, 8, 9, 10, 11, 12 (Classroom, 5 days)
Singapore (IATA)
27 Jun - 1 Jul
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue. Ancillary Revenue Strategies (Classroom, 4 days)
Singapore (IATA)
28 Jun - 1 Jul

July - 2016
This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention. Cargo Claims and Complaint Handling (Classroom, 2 days)
Singapore (IATA)
4 Jul - 5 Jul
 Focus on safety in a cargo environment by properly investigating accidents and developing effective prevention programs. Cargo Accident Investigation and Prevention (Classroom, 5 days)
Singapore (IATA)
11 Jul - 15 Jul
 A rigorous approach to aligning organizational culture with safety culture, helping you to reinforce safety and implement a Safety Management System (SMS) in your organization. Developing an Effective Safety Culture (Classroom, 2 days)
Singapore (IATA)
11 Jul - 12 Jul
 Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP, and airspace planning and design. Performance-Based Navigation (PBN) I (Classroom, 5 days)
Singapore (IATA)
11 Jul - 15 Jul
Improve your communication and presentation skills in a multicultural environment. Effective Communication Skills (Classroom, 5 days)
Singapore (IATA)
11 Jul - 15 Jul
 Learn how to perform regulatory oversight for the air transportation of dangerous goods using the IATA DGR and ICAO Technical Instructions. IATA Dangerous Goods Regulations (DGR) for Auditors and CAA Inspectors (Classroom, 5 days)
Singapore (IATA)
11 Jul - 15 Jul
Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS). IOSA-SMS Requirements (Classroom, 3 days)
Singapore (IATA)
13 Jul - 15 Jul
 Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification. Aircraft Weight and Balance (Classroom, 5 days)
Singapore (IATA)
18 Jul - 22 Jul
 Learn the basics of operational aviation security with an overview of recent threats and technological developments. Review ICAO and IATA documentation plus standard international procedures. Airport Security Operations Optimization (Classroom, 5 days)
Singapore (IATA)
18 Jul - 22 Jul
Get the latest updates on the ASBU work coordinated by ICAO and review the leading examples, NextGen and SESAR. Managing the Implementation of Aviation System Block Upgrades (ASBUs) (Classroom, 5 days)
Singapore (IATA)
18 Jul - 22 Jul
This course provides an introduction to QMS components and objectives that you can establish within your operations. Quality Management (QMS) for Airlines (Classroom, 4 days)
Singapore (IATA)
19 Jul - 22 Jul
 This course teaches you the industry best practices for packaging, storing and accepting temperature-sensitive shipments, providing opportunities to apply these skills in practice scenarios. Temperature Control Cargo Operations (Classroom, 3 days)
Singapore (IATA)
19 Jul - 21 Jul
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS). Airside Operations - Safety Compliance (Classroom, 5 days)
Singapore (IATA)
25 Jul - 29 Jul
 This course pays special attention to noise, local air quality and other green challenges faced by airports. Aviation and the Environment - Managing Green Airports (Classroom, 5 days)
Singapore (IATA)
25 Jul - 29 Jul
 Understand the implementation and approval processes for PBN navigation specifications from the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators. Performance-Based Navigation (PBN) II (Classroom, 5 days)
Singapore (IATA)
25 Jul - 29 Jul
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Singapore (IATA)
25 Jul - 29 Jul
This course covers the recurrent training requirements recommended by ICAO, EU, TSA, and other major security programs to help keep your organization compliant. Recurrent Aviation Security Training (Classroom, 3 days)
Singapore (IATA)
26 Jul - 28 Jul

August - 2016
 Learn the essentials of IATA's SeMS initiative and how it can make your organization IOSA compliant. Leave the course with tools to build a SeMS that produces measurable and auditable results. Security Management Systems - SeMS (Classroom, 5 days)
Singapore (IATA)
1 Aug - 5 Aug
 Build on your knowledge of SMS, examining hazard and risk management, SMS operation, safety assurance and strategic integration. Advanced Safety Management Systems (SMS) in Civil Aviation (Classroom, 5 days)
Singapore (IATA)
1 Aug - 5 Aug
 Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy. Human Resources Management (Classroom, 5 days)
Singapore (IATA)
1 Aug - 5 Aug
 If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Airline Business Foundations (Classroom, 5 days)
Singapore (IATA)
1 Aug - 5 Aug
 This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. Document Control Systems (Classroom, 4 days)
Singapore (IATA)
2 Aug - 5 Aug
 This course will provide you with the foundation on climate change and international climate policies. Climate Change and Aviation (Classroom, 3 days)
Singapore (IATA)
10 Aug - 12 Aug
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Singapore (IATA)
10 Aug - 12 Aug
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Singapore (IATA)
10 Aug - 12 Aug
In accordance with Division 6.2 – Category A and B requirements, this course will keep you compliant with regulations for shipping infectious substances, such as those used in medical research and diagnostic fields. Infectious Substance Transport (Classroom, 3 days)
Singapore (IATA)
10 Aug - 12 Aug
 Understand credit card transactions and fraud prevention. Card Payment Policies and Fraud Prevention (Classroom, 3 days)
Singapore (IATA)
10 Aug - 12 Aug
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days)
Singapore (IATA)
15 Aug - 19 Aug
 Learn how to use a system of systems approach to aviation safety, quality, risk and business management. Integrated Aviation Management System - IAMS (Classroom, 5 days)
Singapore (IATA)
15 Aug - 19 Aug
 Learn the essentials of civil aviation management. Civil Aviation Management (Classroom, 5 days)
Singapore (IATA)
15 Aug - 19 Aug
 Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions. Special Fares and Ticketing - Intermediate (Classroom, 5 days)
Singapore (IATA)
15 Aug - 19 Aug
Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Crew Resource Management (CRM) Implementation (Classroom, 3 days)
Singapore (IATA)
17 Aug - 19 Aug
This train-the-trainer course lets you practice teaching techniques that will make your CRM training effective and motivating for your students. Crew Resource Management for Instructors (CRMI) - (Classroom, 3 days)
Singapore (IATA)
22 Aug - 24 Aug
 Be prepared to plan, deliver and assure your aviation organization's Emergency Response Plan (ERP). Emergency Response Planning (ERP) for Civil Aviation Authorities (CAAs) and Air Navigation Service Providers (presencial, 5 días)
Singapore (IATA)
22 Aug - 26 Aug
 Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career. Air Transportation Management (Classroom, 5 days)
Singapore (IATA)
22 Aug - 26 Aug
 Sharpen your skills in civil aviation strategic management, master planning and operational planning. Planning and Strategic Direction in Civil Aviation (Classroom, 5 days)
Singapore (IATA)
22 Aug - 26 Aug
 Polish your skills and understand cultural awareness and communication as a service provider. Managing Across Cultures (Classroom, 3 days)
Singapore (IATA)
23 Aug - 25 Aug
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Singapore (IATA)
29 Aug - 2 Sep
Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. Emergency Planning and Response for Airlines (Classroom, 3 days)
Singapore (IATA)
29 Aug - 31 Aug
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
Singapore (IATA)
29 Aug - 2 Sep
 Threat assessment and planning techniques to help your business comply with recent changes to security regulations. Learn to apply common industry practices using hands-on simulation exercises. Air Cargo Security (Classroom, 5 days)
Singapore (IATA)
29 Aug - 2 Sep
 Assess your entitlement in accordance with the Multilateral Proration Agreements-Passenger (MPA-P). Passenger Proration - Advanced (Classroom, 5 days)
Singapore (IATA)
29 Aug - 2 Sep

September - 2016
 Learn how to plan and manage your day-to-day operations and interactions. Professional Air Cargo Supervisor (Classroom, 5 days)
Singapore (IATA)
5 Sep - 9 Sep
 Understand safety oversight in civil aviation andreview the evolving role of the ICAO Universal Safety Oversight Program (USOAP). Managing the Safety Oversight Function (Classroom, 5 days)
Singapore (IATA)
5 Sep - 9 Sep
 Stay up-to-date with the latest in Aeronautical Information Management (AIM), reviewing SWIM, eTOD, AICM/ AIXM, aerodrome mapping, aeronautical information briefing, e-AIP, AIS/MET datalink. Aeronautical Information Management (AIM) - latest developments (Classroom, 5 days)
Singapore (IATA)
5 Sep - 9 Sep
During this course you will follow the supply chain from the refinery to delivery into the aircraft, learn how to minimize fuel uplift, and understand the processes in place to ensure safety in the delivery of fuel by the fuel suppliers. Aviation Fuel Management (Classroom, 3 days)
Singapore (IATA)
13 Sep - 15 Sep
Improve your effectiveness as a manager to create and strengthen a team, understand different behavioral characteristics, set clear expectations. Managing People and Teams (Classroom, 3 days)
Singapore (IATA)
19 Sep - 21 Sep
Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system. Quality Management System (QMS) Implementation (Classroom, 3 days)
Singapore (IATA)
20 Sep - 22 Sep
 Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days)
Singapore (IATA)
20 Sep - 22 Sep
Be collaborative and cooperative within your team, solving problems and conflicts efficiently, building trust, and planning strategies. Building Teamwork and Stakeholder Management (Classroom, 3 days)
Singapore (IATA)
20 Sep - 22 Sep
 Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Cargo Skills and Procedures (Classroom, 5 days)
Singapore (IATA)
26 Sep - 30 Sep
 Learn how to build a management system that integrates safety, quality and risk processesfor all aviation operations. Safety (SMS) and Quality Management (QMS) Processes in Civil Aviation (Classroom, 5 days)
Singapore (IATA)
26 Sep - 30 Sep

October - 2016
 Develop and manage an integrated Safety Management System (SMS) tailored for cargo. Cargo Safety Management Systems (SMS) - (Classroom, 5 days)
Singapore (IATA)
3 Oct - 7 Oct
 Gain the knowledge and skills to manage aircraft certification and continuing airworthiness as per the current ICAO Annexes, regulations and requirements (FAA, JAA, EASA). Aircraft Airworthiness and Air Carrier Certification (Classroom, 5 days)
Singapore (IATA)
3 Oct - 7 Oct
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. IATA Dangerous Goods Regulations (DGR) - Initial Category 6 (Classroom, 5 days)
Singapore (IATA)
3 Oct - 7 Oct
 Ensure your compliance with ICAO Annex 17 audit requirements, plus international and national security programs. Learn how to conduct audits and quality control across multiple security segments. Security Audit and Quality Control (Classroom, 5 days)
Singapore (IATA)
10 Oct - 14 Oct
 Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Air Transport Economics (Classroom, 5 days)
Singapore (IATA)
10 Oct - 14 Oct
 Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp. Station / Ground Handling Management (Classroom, 5 days)
Singapore (IATA)
10 Oct - 14 Oct
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Singapore (IATA)
10 Oct - 14 Oct
 Position training at the heart of organizational growth and improvement. Management of Training (Classroom, 5 days)
Singapore (IATA)
10 Oct - 14 Oct
This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Aviation Internal Auditor (Classroom, 5 days)
Singapore (IATA)
17 Oct - 21 Oct
 Understand what it takes to lead an airline to success in this dynamic learning environment! Use the latest simulation technology to manage a virtual airline through real-life business scenarios. Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program
Singapore (IATA)
17 Oct - 21 Oct
 Learn how to execute the delivery of sustainable civil aviation regulatory and operational services, to meet national air transportation policies and objectives. Senior Civil Aviation Management (Classroom, 10 days)
Singapore (IATA)
17 Oct - 28 Oct
An in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools. Cargo Airline Management with Business Simulation (Classroom, 5 days)
Singapore (IATA)
17 Oct - 21 Oct
 Assure efficient and compliant security operations with this review of industry standards, risk assessment and people management practices. Aviation Security Management (Classroom, 5 days)
Singapore (IATA)
24 Oct - 28 Oct
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Root Cause Analysis (Classroom, 5 days)
Singapore (IATA)
24 Oct - 28 Oct
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Singapore (IATA)
24 Oct - 28 Oct
This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment. Train the Trainer - Advanced (Classroom, 3 days)
Singapore (IATA)
25 Oct - 27 Oct

November - 2016
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Singapore (IATA)
1 Nov - 3 Nov
 Learn the most up-to-date airline and government requirements pertaining to the transport of live animals by air. Live Animals Transportation (Classroom, 3 days)
Singapore (IATA)
1 Nov - 3 Nov
 Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more. Airline Contract Law (Classroom, 4 days)
Singapore (IATA)
1 Nov - 4 Nov
Obtain the necessary skills to manage civil aviation policy and regulation. Managing Aviation Policy and Regulation (Classroom, 5 days)
Singapore (IATA)
7 Nov - 11 Nov
 Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. Air Cargo Management (Classroom, 5 days)
Singapore (IATA)
7 Nov - 11 Nov
Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations. Safety Management Systems (SMS) for Airlines (Classroom, 5 days)
Singapore (IATA)
7 Nov - 11 Nov
 Gain a comprehensive overview of human factors in aviation and the key reference documents and methodologies. Human Factors in Aviation (Classroom, 5 days)
Singapore (IATA)
7 Nov - 11 Nov
 Systematically design, develop, implement, and evaluate training using an instructional design model. Instructional Design (Classroom, 5 days)
Singapore (IATA)
7 Nov - 11 Nov
Learn how to participate in an aircraft accident and serious incident investigation in accordance with ICAO Annex 13 Standards Airline Safety Investigation (Classroom, 5 days)
Singapore (IATA)
14 Nov - 18 Nov
 Management techniques to facilitate large operations. Learn how to evaluate contractors, manage contracts and implement airport security countermeasures that support passenger facilitation. Aviation Security Management - Advanced (Classroom, 5 days)
Singapore (IATA)
14 Nov - 18 Nov
 Sign better deals by improving your tactics and techniques. International Negotiation Skills (Classroom, 5 days)
Singapore (IATA)
14 Nov - 18 Nov
 Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement. Aircraft Acquisition and Financing (Classroom, 4 days)
Singapore (IATA)
15 Nov - 18 Nov
Learn key strategic management tools that will help you keep your operations in line with your strategy and deliver sustainable results. Airport Strategic Management with Business Simulation (Classroom, 10 days)
Singapore (IATA)
21 Nov - 2 Dec
 Gain a solid knowledge of modern ANSP business management practices that will help you guide your organization to success. Management of Air Navigation Services (Classroom, 5 days)
Singapore (IATA)
21 Nov - 25 Nov
 Learn aviation incident and accidentinvestigation requirements, techniques and working practices.Acquire a structured approach to managing safetyto prevent incidentsand accidents. Managing Accident Prevention and Investigation (Classroom, 5 days)
Singapore (IATA)
21 Nov - 25 Nov
Gain the knowledge needed to bring out the best in the people you manage Managing People Performance (Classroom, 5 days)
Singapore (IATA)
21 Nov - 25 Nov
 Learn how to properly manage and control the procurement process with your suppliers. Procurement and Contracts Management (30 PDUs, classroom, 5 days)
Singapore (IATA)
21 Nov - 25 Nov
 Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. Aviation and the Environment (Classroom, 5 days)
Singapore (IATA)
28 Nov - 2 Dec
 Learn key route forecasting and scheduling techniques that will help you get the best use of your aircraft resources and fleet. Network, Fleet and Schedule Planning (Classroom, 5 days)
Singapore (IATA)
28 Nov - 2 Dec
Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. IATA Dangerous Goods Regulations (DGR) - Initial Category 6 (Classroom, 5 days)
Singapore (IATA)
28 Nov - 2 Dec
 This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Instructional Techniques (Classroom, 5 days)
Singapore (IATA)
28 Nov - 2 Dec

December - 2016
 Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. This course also provides steps for building a safety culture and ensuring consistent on-time performance (OTP). Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Singapore (IATA)
6 Dec - 9 Dec
 Marketing concepts for customer acquisition and retention, including: commercial strategy development, product management, market research techniques and distribution channels. Airline Marketing - Advanced (Classroom)
Singapore (IATA)
6 Dec - 9 Dec
 Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks. Law of Aviation Insurance (Classroom, 3 days)
Singapore (IATA)
6 Dec - 8 Dec
 Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. IATA Dangerous Goods Regulations (DGR) Category 6 - Instructor Refresher (Classroom, 3 days)
Singapore (IATA)
6 Dec - 8 Dec
 Revalidate your 24-month IATA Dangerous Goods (DGR) requirement and stay up-to-date with the legal requirements, operational restrictions, and documentation regulations for dangerous goods. IATA Dangerous Goods Regulations (DGR) – Recurrent - Category 6 (Classroom, 3 days)
Singapore (IATA)
6 Dec - 8 Dec
 From minor in-flight incidents to bomb threats and hijacking situations, learn tested techniques to handle a range of passenger disturbances. Practice your response skills in a series of exercises. In-flight Security (Classroom, 5 days)
Singapore (IATA)
12 Dec - 16 Dec
 This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO. Safety Management Systems (SMS) for Civil Aviation (Classroom, 5 days)
Singapore (IATA)
12 Dec - 16 Dec
 Confidently apply instructional design principles and instructional techniques to design and deliver an IATA Dangerous Goods Regulations training program. Professional Skills for DGR Instructors - Categories 1,2,3,6 (Classroom, 5 days)
Singapore (IATA)
12 Dec - 16 Dec
 Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements. Training Needs Assessment (Classroom, 3 days)
Singapore (IATA)
13 Dec - 15 Dec
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Airline Distribution Strategies and e-Commerce (Classroom, 5 days)
Singapore (IATA)
19 Dec - 23 Dec


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