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Proficiency Certificate in Agency Ticket Sales & Settlement

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Become an expert in airline ticket sales and BSP operations!

Gain the skills to handle international airline ticketing, competitive journey pricing, BSP settlement and remittance procedures. Learn how to:

  • Recognize potential errors in journey pricing
  • Raise and resolve disputes over ticket transactions
  • Anticipate and prevent the most common ticketing errors
  • Reduce costly errors
  • Interpret data in billing reports to make informed business decisions

Target audience

Professionals who price journeys by air, issue tickets, and manage the recalculation and settlement of ticket sales through the BSP system, such as:

  • Travel agents
  • Tour operators
  • Ticketing agents



Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.