Get a 360° perspective on the air cargo industry.

Review the cargo system with an international perspective, focusing on the business, operations and regulatory fundamentals. This interactive course provides the opportunity to learn from industry experts working at top Airlines and Freight Forwarders.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will be able to:

• Avoid strategic and tactical errors by enhancing your knowledge of the cargo industry
• Reduce your operating costs and maintain optimum levels of customer service
• Benefit from changes within the cargo industry by effective researching and planning
• Identify shippers' changing needs and adjust your business for immediate results
• Improve your competitive performance with exceptional management tools

This course is open to all graduates and professionals new to the cargo industry:

• Cargo and airline analysts
• Cargo and airline managers
• Entry-level regulators and other industry stakeholders

The Cargo industry and its stakeholders

• Industry structure and common challenges
• The operations of freight forwarders, airline cargo units, and others

Marketing and sales for cargo

• Pricing and revenue management
• Product definition

Industry best practices and benchmarking

• Trends in technology
• IATA’s e-cargo initiatives
• E-opportunities: How to optimize the use of the internet and intranet within your organization

Operations and management

• Cargo trends and forecasts
• Business processes
• Managing performance and KPIs
• Customer service
• Industry regulations and the impact

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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