Master the techniques of planning, building and managing world class air cargo operations.

In a world of increasing competition business strategy is more crucial than ever before, but many struggle with putting their strategy into action. Learn effective techniques of managing air cargo operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course helps you to develop and execute an effective air cargo operations strategy.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: None

Download full outline (pdf)

Upon completing this course you will be able to:

• Understand the cargo operations management framework
• Understand the development of strategies and initiatives aimed to introduce and sustain competitive cargo operations
• Develop and implement effective operations usinglean six sigma best practices, tools and models
• Understand the management tools and techniques used to manage day-to-day operations successfully
• Develop your management, finance, negotiation, and planning skills

This course is recommended for:

• Cargo operational staff with substantial cargo industry experience
• Airline Station Managers and supervisors responsible for cargo operations
• Cargo officers with some experience in the air cargo industry
• Ground Operations Managers and supervisors

Air cargo overview

• Role of key players: shipper, freight forwarders, airlines, ground handlers, industry regulators, and global competitors
• The changing alliance between airlines and freight forwarders
• Competitive forces that shape air cargo industry
• The unintended consequences of aviation security policy on air cargo

Cargo management

• Leveraging cargo  technology to deliver value
• Quality measurements - you cannot manage what you cannot measure 
• Balanced scorecard and key performance indicators for air cargo
• Cargo finance
• Cargo 2000 and beyond

Cargo operations management

• Strategic cargo operations alignment and integration
• Cargo system dynamic
• Service value chain - creating profit through service excellence
• Physical plant and system design
• Material handling - ULD, ground service equipments
• How airlines select third party vendor
• Negotiating reasonable Service Level Agreement (SLA)
• Industrial engineering
• Cost reduction opportunities and strategies

Process management

• Benefits of building a lean organization
• Process Improvement and re-engineering
• Productivity - what is your upper limit?
• Lean Six Sigma: lean supply chain, kaizen, waste elimination, value stream mapping and analysis

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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