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Witness Interview Techniques in Aircraft Accident and Incident Investigation (Classroom, 5 days)

DescriptionContent OverviewPrices & Registration

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: None

What you will learn

Upon completing this course you will be able to:
  • Understand the roles of the interviewer and witness 
  • Understand the principles of communication to overcome common obstacles 
  • Manage inter-personal and intra-personal responses
  • Interpret verbal and non-verbal communication 
  • Acquire a general methodology for interviews
  • Perform interviewing and flashback techniques through practical exercises in the classroom

Who should attend

Personnel involved in the aviation Safety Management System (SMS) who:

  • Need to obtain safety information directly from individuals or from groups
  • Take part in aviation incident or accident investigations


Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.