Lead your ramp team to consistently service multiple aircraft types.

Learn the essential technical aspects of aircraft handling to optimize your use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

Download full outline (pdf)

• Manage the full turnaround of aircraft, coordinating resources and processes
• Apply best practices to be safe, punctual and commercially successful in turnaround services
• Design and offer consistent services that meet airline needs and follow the widely accepted AHM and IGOM standards

• Airline Station Managers
• Ground Handling Managers and Supervisors
• Ramp and Turnaround coordinators
• Lead Handling Agents

Ramp Safety

Aircraft Handling Operations

• Aircraft cleaning, water service & catering
• GSE types and operations
• Aircraft fuelling interface
• Ramp to cockpit communications
• Pushback and towing operations
• Emergency situations
• Marshalling

Load Control Essentials

Turnaround Plan

High Efficiency Factors

Download full outline (pdf)

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

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