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Airline Cabin Crew Training for the Leadership & Management Training Program

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Take this first step to becoming an airline cabin crew member while developing your management skills.

This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Course format: This is a distance-learning program requiring 70-75 hours of online self-study.

What you will learn

Upon completing this course you will have the skills to:

  • Appreciate the cabin crew profession, its origins and current practices
  • Describe aircraft types and cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures
  • Build or refresh management and leadership skills
  • Respond to management challenges

Key topics

IATA course topics

  • Introduction to Aircraft and Aviation Familiarization
  • Crew Member Coordination and Communication
  • Customer Service and managing passenger interactions
  • Safety and emergency procedures

Full course outline

HMM access

This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.

HMM offers the following on-demand features to help you achieve more on the job:

  • Concise lessons and tools for fast and effective learning
  • Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
  • Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
  • Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
  • Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
  • Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders

HMM module content

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

Certificate awarded

You will receive an IATA certificate upon successful completion of the IATA exam.

An HMM certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.

Upon successful completion of the 10 required HMM modules and the IATA Cabin Crew Training course, contact us to claim your IATA Leadership and Management Diploma.

This course is a step toward earning an IATA Diploma in:

Subject areas

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Additional information

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