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Airline Cabin Crew Training for the Leadership & Management Training Program

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About

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Course format

This distance learning course is available in eTextbook format.
  • The IATA course requires approximately 70-75 hours of study, to be completed in 18 months.
  • Additional time will be required for the HMM modules.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.

What you will learn

Upon completing this course you will have the skills to:

  • Appreciate the cabin crew profession, its origins and current practices
  • Describe aircraft types and cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures
  • Build or refresh management and leadership skills
  • Respond to management challenges

Key topics

IATA course topics

  • Introduction to Aircraft and Aviation Familiarization
  • Crew Member Coordination and Communication
  • Customer Service and managing passenger interactions
  • Safety and emergency procedures

Download the course outline

HMM access

This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.

HMM offers the following on-demand features to help you achieve more on the job:

  • Concise lessons and tools for fast and effective learning
  • Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
  • Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
  • Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
  • Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
  • Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders

Harvard ManageMentor© Content Summary by Topic

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

Certificate awarded

  • You will receive an IATA certificate upon successful completion of the IATA exam.
  • A Harvard ManageMentor© certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.

How to claim your Diploma

  • Upon successful completion of the 10 required HMM modules and the IATA course, contact us to claim your IATA Leadership and Management Diploma.

Exam information

Please read the General Information on Distance Learning Exams, and check the Distance Learning - Course edition list for exams when booking your exam.

IATA Exam

  • Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available.
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2
Harvard ManageMentor© Exam
  • Exam Delivery Method: Online assessment
  • Exam Format: Multiple-choice questions
  • Number of Questions: 10 or less per HMM module
  • Time Allowed: The assessment can be retaken as many times as you need to pass
  • Passing Grade: You must score at least 70% on the assessment.

This course is a step toward earning an IATA Diploma in:

Additional information

iPad package
Select any 4 (out of a choice of 8) Aviation Courses in eTextbook format and receive them with a free iPad.

Subject areas

Find related courses:

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