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Airline Cabin Crew Training


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Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

Course format: This is a distance learning course, available in printed or electronic format.

  • This course requires approximately 45 hours of study, to be completed in 18 months.
  • All candidates will be given 2 attempts to successfully complete the final exam.
  • To successfully pass the exam, the student must achieve a grade of 60% or higher.
  • An IATA Certificate is awarded upon successful completion of the final examination.
  • This course is part of the Diploma in Aviation Studies and Safety Management for Airlines.

What you will learn

Upon completing this course you will have the skills to:

  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures

Key topics

  • Introduction to the airline industry and aircraft
  • Crew member coordination and communication
  • Customer service and managing passenger interactions
  • Safety and emergency procedures

Download the full course outline

Who should attend

This course is recommended for:

  • Aspiring cabin crew members

Certificate awarded

An IATA Certificate is awarded upon successful completion of the final examination.

This course is a step toward earning an IATA Diploma in:

Additional information

Exam information

  • Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available.
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Course edition applicable for the Exam: Please refer to this page

iPad package
Select any 4 of the 8 available Aviation Courses in eTextbook format and receive them with a free iPad. Learn more

Further training

Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Subject areas

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