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Airline Customer Service

This course is also delivered in English.

DescriptionPrices & RegistrationExam Schedule

About

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

What you will learn

Upon completing this course you will have the skills to:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of airline customers
  • Gain knowledge about new trends in customer service

Available as: Distance Learning course
Duration: 40-45 hours plus 3 hours for exam
Recommended level: Entry-level
Prerequisites: None

Key topics

  • Improved Standard of Customer Service
  • Verbal & Non-verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.

Note:

This course if offered in the following formats:

1. Textbook. candidates will receive the training material in paper-based format. To enroll, click on the "enroll" button below.

2. eBook: training material available in electronic format readable in all computers and portable electronic devices. Benefit from discounted rates and save on shipping! Register here (pdf).

3. With Harvard ManageMentor modules: more information

Who should attend

This course is recommended for:

  • Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
  • Cargo reservations and receiving staff
  • Public relations and sales support personnel
  • Flight attendants

This course is a step towards earning an IATA Diploma in:

Additional information

Improve your language skills through our joint programs with Rosetta Stone®, Berlitz® and other specialized language programs. More

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